Flybuys Velocity Status Credits late to Post

[SydneySwan]

Same here.

 

[AisleSeat]

Yep, just posted.

 

[GrahamBRI]

How is everyone with their Nov 2022 status credit posting……. 24th of Dec, still no posting for Nov…….. are they planning a Xmas present?

 

[bernardblack]

There's another thread about it here:

November Coles status credits?

Has anybody received their Coles status credits for November yet? The two weeks are up, and no movement here ...

www.australianfrequentflyer.com.au

 

[bernardblack]

Have other people received their January status credits yet? One guy mentioned in another thread last week that he had, and seemed to have in fact got bonus, but I'm still waiting for mine. (My November ones eventually arrived, and I think December ones were several days earlier in the month than we're currently at.)

 

[SYD]

Have other people received their January status credits yet? One guy mentioned in another thread last week that he had, and seemed to have in fact got bonus, but I'm still waiting for mine. (My November ones eventually arrived, and I think December ones were several days earlier in the month than we're currently at.)

No, not here. I was going to ask the same question in the other thread.

 

[ols]

Back to bad old days.
15th and nothing here.
Have heard that people have been getting them from the 8th onwards .

 

[Mattg]

Back to bad old days.
15th and nothing here.
Have heard that people have been getting them from the 8th onwards .

My status credits for October have already posted.

 

[oz_mark]

Back to bad old days.
15th and nothing here.
Have heard that people have been getting them from the 8th onwards .

Mine arrived on the 8th

 

[SydneySwan]

Mine arrived on the 8th

Same here.

 

[ols]

My status credits for October have already posted.

Sounds like I need to chase them up.
Sigh.

 

[Freq. fly]

Family four of us with separate accounts did not receive any credits from flybuys from March, missing in total 360 credits. Multiple times call Velocity, no success. Any one has similar issue, any advice how to resolve this issue. Thanks

 

[bernardblack]

Did anyone get their December status credits yet? It's 22/01 and I haven't seen mine.

 

[oz_mark]

Got them a few days ago

 

[SydneySwan]

Yes about a week ago.

 

[bernardblack]

Ugh. So I have to follow-up.

 

[Caversham04]

My Status Credits from Flybuys for July-October 2023 inclusive have still not been posted to my Velocity account, although the SC's from subsequent months have arrived just a few days after the end of the relevant month.

When I called Velocity, they referred me to FlyBuys, on the understandable basis that Velocity have no idea how many SC's I've earned with FlyBuys. However, when I contacted Flybuys, I initially received a holding response of "We were made aware of a delay with Velocity status credits and we will advise when we hear back from the support team. Unfortunately, we do not have a time frame for this" and a subsequent, thoroughly dismissive "Please note that for points transferred to Velocity or Status Credits, it is best to contact Velocity at 13 18 75 so that they can assist you with your enquiry. Unfortunately, we do not have access to their system"

Before I write back and point out that Flybuys are issuing the SC's so it's clearly their issue, how did anyone else resolve the problem? Am I missing something; perhaps the SC's were sent over and have gone AWOL at the Velocity end?

 

[bernardblack]

Anyone else still waiting for May SCs from Flybuys? I am only expecting 1, but in future months I might be expecting higher numbers and/or be close to the cutoff to a status level, so I need to make sure it's consistently working.

 

[SydneySwan]

Anyone else still waiting for May SCs from Flybuys? I am only expecting 1, but in future months I might be expecting higher numbers and/or be close to the cutoff to a status level, so I need to make sure it's consistently working.

My 1 SC was credited on June 13.

 

[GrahamBRI]

10th June posting of my SC’s for May