FlyPelican - problem with velocity points posting

[Ms_KH]

Has anyone successfully had Velocity points post from a FlyPelican flight? I flew BNK-CBR on 14 August. The flight is showing up under MyActivity but with no points, just a '-'.

I tried to fill out the retrospective claim form and got the message "The passenger is not eligible for the FFP program".

For reference, I booked through the FlyPelican website on a 'V' fare class.

 

[antycbr]

Has anyone successfully had Velocity points post from a FlyPelican flight? I flew BNK-CBR on 14 August. The flight is showing up under MyActivity but with no points, just a '-'.

I tried to fill out the retrospective claim form and got the message "The passenger is not eligible for the FFP program".

For reference, I booked through the FlyPelican website on a 'V' fare class.

I’d be amazed if anyone in VA HQ not laid off or stood down even remembered their FlyPelican partnership!

They struggled to credit their partners even when fully operational...

 

[Mattg]

Did you follow this up with Velocity and/or get a resolution, @Ms_KH? I'm thinking about booking a Fly Pelican flight myself.

According to the Velocity website, V class is eligible to earn points...

 

[Ms_KH]

So it turns out it's only on eligible routes which for some reason doesn't include BNK-CBR.

There's a document buried in the T&C's:

FlyPelican - Earn Points with Velocity

FlyPelican - Earn Points with Velocityy

flypelican.com.au

 

[Mattg]

What on earth?

There is no mention of this exclusion on the Velocity website - it just says that you can't earn points for flights between Newcastle and Adelaide.

FlyPelican

Earn Velocity Points when you travel domestically in eligible fare classes operated and marketed by FlyPelican.

experience.velocityfrequentflyer.com

If the CBR-BNK route is excluded from earning points, this shouldn't be buried in the fine print on a page that nobody sees. I don't think that's fair and would be disputing this with Velocity if I were you.

 

[Ms_KH]

Hmm I'll give it a shot and see how it goes

 

[dajop]

As the route is very new, post-VA-administration, sounds like simply not that it was actively excluded just no one bothered to update the table to include it.

 

[AFF Editor]

I contacted Velocity Frequent Flyer in regards to your issue, @Ms_KH. They informed me that the only FlyPelican route ineligible to earn Velocity points is still NTL-ADL - it looks like somewhere the systems were not updated after FlyPelican launched CBR-BNK and some of their other new routes. This should soon be fixed going forward.

Velocity advised that you should contact FlyPelican directly if you still want to submit a missing points claim, as Velocity doesn't handle retro claims with that particular partner airline.

 

[Ms_KH]

Thanks!

I just got an email yesterday afternoon:

Dear Ms_KH

Im getting in touch regarding your missing Points claim w/ Fly Pelican.

Ive received an update from the relevant team and they have identified that theres an earn issue with Fly Pelican flights between Ballina to Canberra.

We are currently working to resolve this issue and I hope to give you an update at the soonest time.

If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below. [\quote]