flyscoot - they give the boot to customer service

[Jeffrey O'Neill]

A guy at work is scrambling to try and sort out his holiday plans in 3 weeks time since Scoot have cancelled the flight from Singapore to Tianjin he was booked on.

They are only offering to change the day of the flight +/- 7 days without charge, or they will give you a credit voucher to use within 3 month. No option for a full refund.

To make things worse he's flying scoot from SYD to SIN and they're unwilling to let him change to a day earlier so he wont loose out on a day in Beijing.

For an airline trying to break into the Australian market they're certainly not doing themselves any favours. This is certainly making me think twice about trying out their BIZ class next year.

 

[Blue Chameleon]

One golden rule with LCC: Lower your expectations.

I certainly wouldn't book flights with them for a family holiday, but if it's only me flying for a weekend getaway, then I see no problem in bearing the risks that come with LCC (especially new players to the market).

 

[fbrimfield]

Aren't the flights to Tianjin sold subject to regulatory approval?

And yeah, that's an LCC for you. Doesn't really sound like something AirAsia or Jetstar wouldn't do either.

 

[Jeffrey O'Neill]

Aren't the flights to Tianjin sold subject to regulatory approval?

And yeah, that's an LCC for you. Doesn't really sound like something AirAsia or Jetstar wouldn't do either.

Budget doesn't have to mean cough service.

But yeah I've had my fare share of issues with tiger and air asia over the years - fortunately been lucky the last few years.

I do wish there was some global airline code that would force ALL airlines to do what's right by the customer.

 

[Awesom Andy]

If the 2 legs were booked as separate tickets, then even most full service airlines wouldn't budge on this.

 

[Alanslegal]

By any chance, are the SYD-SIN and SIN-TSN Tianjin on separate tickets? If yes, and if this was me, I would see if I could change flights to within 24hours of the original booked (I know it sucks losing a day regardless) and if that was not possible, buy another ticket and then resort to a credit card chargeback for the SIN-TSN ticket.

 

[Jeffrey O'Neill]

By any chance, are the SYD-SIN and SIN-TSN Tianjin on separate tickets? If yes, and if this was me, I would see if I could change flights to within 24hours of the original booked (I know it sucks losing a day regardless) and if that was not possible, buy another ticket and then resort to a credit card chargeback for the SIN-TSN ticket.

Yes they're seperate bookins as he booked the syd - sin flight when they launched then decide to head to China when they launched the new route. Seems they have a lack of air craft as they've cancelled 3 friday flights in a row.

I would think QF or DJ would allow a change of the initial flight in this situation. I'm just hoping he can sort it out as looking at the flights from sin to tsn i'm hoping they had stopped selling tickets as some of the flights were showing no seats available.

 

[Simo]

Aren't the flights to Tianjin sold subject to regulatory approval?

And yeah, that's an LCC for you. Doesn't really sound like something AirAsia or Jetstar wouldn't do either.

I didn't think the flights to Tianjin are confirmed yet so they can not fly.

Use another carrier that is about all you can do.

LCC have a standard but not as good as QF in the way the treat customers but you have to lower your own expectations for the flight.

 

[moa999]

I think scoot employs the airasia trick - no such thing as one ticket, even booking a supposed thru flight you are on your own for the connections.

 

[orangehenry]

Aren't the flights to Tianjin sold subject to regulatory approval?

And yeah, that's an LCC for you. Doesn't really sound like something AirAsia or Jetstar wouldn't do either.

I had an interesting experience with AK in KUL. Missed my flight, completely my fault as I read the departure time wrong. I was directed to the service desk and they rebooked me on the next flight for just over $30 AUS. I was expecting to be shelling out for a new ticket.