Fraud on Velocity Frequent Flyer accounts

My Samsung phone with Amysim was ported and compromised last week, and my velocity account points were used to book a flight with Qatar Airways from Dhaka in Bangladesh to Doha in Qatar, booked by some guy with a Bangladeshi name. I called Velocity help line before the Qatar Airways flight was due, and they were pretty useless, I don't think they care. I did ask them to suspend my account, but of course most of my points had been stolen due partly due to the velocity help center built in inertia !
 
Maybe the first thing that Qatar Airways can bring to Virgin is 2FA. Qatar have it on their FF accounts where they send you a OTP.
 
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