And a very good reason to only use 4G, 5G, or a solid VPN at any airport, or shopping centre world wide.Fortunately these days, even the most poverty pack cheapest PAYG pre-paid phone plans include more data than anyone not addicted to Facebook can ever use, so the incentive to go through all the sign-up/agree to terms & conditions cough to connect to free wi-fi is slowly going away. Last time I was in an airport I found the constant pop-ups telling me there was free wi-fi available so annoying and disruptive to typing the message I wanted to send on my phone that I just killed its ability to search for them.
The people who will fall victim are Grandpa & Grandma wanting to play jigsaw puzzles and solitaire on their non-simcard equipped tablets in the business class lounge.
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Hi @dizz, do the flights show up in your Upcoming Trips or anywhere else other than the successful redemption email? Just wondering if there's an opportunity for you to cancel/manage the redemption as it seems VA are reluctant to act with any urgency.
There are very clear fingerprints left that any such touch would be new and not recurring, so unlikely to hinder any investigation from an IP security perspective.When Velocity investigates and sees that you touched that booking then they might conclude that you were involved with that booking and that there was no fraud after all.
I’d be amazed if that happened, and even that there was any investigation at all. I suspect the 30 days is just some default lock, and nothing is investigated at all.When Velocity investigates and sees that you touched that booking then they might conclude that you were involved with that booking and that there was no fraud after all.
Why take the risk at all? It doesn't make the 30 days any shorter. By all accounts Velocity is refunding all stolen points. The hacker likely already has the money. The poor victim who paid them will just be stranded at the airport.I’d be amazed if that happened, and even that there was any investigation at all. I suspect the 30 days is just some default lock, and nothing is investigated at all.
What a huge pain in the ...This has just happened to my daughters account...700,000 points!
The fact that Velocity has not implemented 2FA security for its account holders should mean that Velocity needs to accept responsibility for these frequent thefts that are being reported.
They think they are taking responsibility by refunding the points with few questions asked. This of course however doesn't address to any degree whatsoever the inconvenience, the wasted time, the hassle, mental anguish and frustration expended by the victim, but they don't care about any of that. That's your problem to deal with.This has just happened to my daughters account...700,000 points!
The fact that Velocity has not implemented 2FA security for its account holders should mean that Velocity needs to accept responsibility for these frequent thefts that are being reported.
You've just identified the three most hated and distrusted market sectors for all consumers in Australia if not the world. Airlines, Telcos and Banks.But then, most orgs are like this.
Banks, in re to scams, they could easily block transactions, but say they cant.
Same as telcos.