Fraudulent room service charge

[Kefci2000]

Update:

Westpac have accepted as a dispute resolution case and handed it over to their "Fraud" team

This all works very slowly however, and as I understand CC providers only have 90 days to do a charge back (and that has passed)?

I also called NYPD, but they said I would need to lodge complaint in person!!! Might try that in April if I get time....

 

[N860CR]

Update:

Westpac have accepted as a dispute resolution case and handed it over to their "Fraud" team

This all works very slowly however, and as I understand CC providers only have 90 days to do a charge back (and that has passed)?

I also called NYPD, but they said I would need to lodge complaint in person!!! Might try that in April if I get time....

Good luck. Hope it works out. Westpac aren't great with chargebacks in my experience. It's a slow and difficult process. Don't be afraid to involve the FOS if they stuff you around.

 

[Isochronous]

I have stayed at this hotel before and that made me uncomfortable
however complaining to NYPD is impossible. I went to an Australian police station to make an official compliant (interpol) at least it is noted and reported officially. Then you can use insurance to ask for a refund or ask the credit card company for a refund citing and quoting the police report you have lodged. It will unlikely go to court. I had to do this once in similar circumstances and was able to receive a complete refund and charge back from the cc company.

How hard was it to file a compliant with Australian Police about a matter in New York? Did they know what to do when you said you wanted to file an Interpol complaint or did you have to wait a while for the officer to find out how to follow that procedure (I imagine such complaints are not common)

 

[Haplo]

Whilst the amount is disputed it is not due and payable so hopefully op would not have an issue of getting late fee charged.

 

[Kefci2000]

At the end of the day this is a work issued (government) credit card, so it is more a principle for me to get this sorted and transaction reversed.

I am not out of pocket and no one at work has said anything negative etc.

 

[clazman]

Did you get any response from your TA comments?

 

[Kefci2000]

Did yoiu get any response from your TA comments?

Not from the hotel, but got 427 view and 4 thumbs up

 

[clazman]

Would have thought the hotel would have at least followed up on your comments

 

[Kefci2000]

Agree but the manager basically accused me of lying.....

 

[clazman]

Find this story amazing, if I was the manger I would want to get to the bottom the issue as it has been mentioned a few times on TA, unless they are in on the possible scam

 

[Kefci2000]

Manager basically accepted the staff version of events (that someone accepted the room service whilst I had a shower)....

 

[straitman]

Time to also send them a link to this thread and point out how many HH Gold & Diamond members are on here and how most/all will now avoid their hotel. The same type of thread on FT would probably also be useful.

 

[docjames]

Thanks for the input everyone

Work is lodging claim with Westpac, HH has been copied in, another complaint email to the hotel and a balanced but scathing report on Trip Advisor.

Honestly the hotel was fine, but will never stay there again because of this, and now question my loyalty to Hilton (34 nights this year alone)

I find it astounding that a chain hotel, with involvement of the rewards/loyalty program, sees fit to quabble over $250 with someone who has 34 nights a year in their hotels (with presumably nil other issues??) in a situation where the signature doesn't match!


I'd agree - time to switch chains.

 

[Kefci2000]

I did ask the loyalty desk for help, but they said they cannot interfere in disputes and it was between the Hotel and me directly

 

[docjames]

I did ask the loyalty desk for help, but they said they cannot interfere in disputes and it was between the Hotel and me directly

To which you pointed out you only stayed at that lousy hotel due to their loyalty program?

As i mentioned, time to switch chains.