Frequent Flyer Account verification required

[mlob]

Anyone received this before? Hoping its straightforward.

Dear MLOB

Thank you for your recent reservation on American Airlines. We were unable to issue your ticket(s) as your frequent flyer account needs to be verified. Please note AmericanAirlines Corporate security need a copy of a government issued ID (the ID of credit card owner) and the front of the credit card used for the buymiles transaction with all but last 4 digit blacked out to verify your account usage. Please kindly email such information to[email protected] or fax to +1 817-967-9453 at your earliest convenience.

 

[Princess Fiona]

Anyone received this before? Hoping its straightforward.

Dear MLOB

Thank you for your recent reservation on American Airlines. We were unable to issue your ticket(s) as your frequent flyer account needs to be verified. Please note AmericanAirlines Corporate security need a copy of a government issued ID (the ID of credit card owner) and the front of the credit card used for the buymiles transaction with all but last 4 digit blacked out to verify your account usage. Please kindly email such information to[email protected] or fax to +1 817-967-9453 at your earliest convenience.

It's a scam :!:

 

[mlob]

Have you seen this before Princess Fiona?

 

[Princess Fiona]

No but the big red text on my iphone indicating "Phishing site" is a bit of a give away

 

[mlob]

I rang them Its for real! there is a note on my reservation saying its been blocked until I send through the above.

 

[lovestotravel]

Yep good idea to ring, but given the fax number and email address both belong to AA it wasn't going to be a scam IMO

 

[Princess Fiona]

Apologies for being alarmist

 

[lovestotravel]

Apologies for being alarmist

I am avoiding house duties so a bit of Google and wasting time looking for AA contact details proved the email to be legit

 

[Princess Fiona]

I am avoiding house duties so a bit of Google and wasting time looking for AA contact details proved the email to be legit

I'm avoiding house duties as well, but since I'm home alone with the kidlets this week I probably shouldn't be

 

[Storyteller]

Anyone received this before? Hoping its straightforward.

Dear MLOB

Thank you for your recent reservation on American Airlines. We were unable to issue your ticket(s) as your frequent flyer account needs to be verified. Please note AmericanAirlines Corporate security need a copy of a government issued ID (the ID of credit card owner) and the front of the credit card used for the buymiles transaction with all but last 4 digit blacked out to verify your account usage. Please kindly email such information to[email protected] or fax to +1 817-967-9453 at your earliest convenience.

have never seen seen this before & I book AA award flights regularly. As per Princess Fi, I would call this a scam. However I see some folk say this is Reggie Dedge.

i looked at making a booking this evening & did not see this memo.

have used buy miles many (many ) times. Points dot com... They have never needed my ID.

 

[Aussie_flyer]

If the OP has recently made a buy miles transaction and award ticket booking it would seem unlikely it was a scam. Has the OP got multiple accounts in different names?

 

[mlob]

If the OP has recently made a buy miles transaction and award ticket booking it would seem unlikely it was a scam. Has the OP got multiple accounts in different names?

no. just the one account in my name. i opened it maybe just over a month ago. purchased miles maybe a week ago for a flight I had on hold. I sent through the requested info and had an email saying all is good now and to ring up and have my ticket issued.

 

[Aussie_flyer]

no. just the one account in my name. i opened it maybe just over a month ago. purchased miles maybe a week ago for a flight I had on hold. I sent through the requested info and had an email saying all is good now and to ring up and have my ticket issued.

Good to know that all is well.

 

[TomVexille]

Apologies for being alarmist

Better to be safe? And I would think that's most peoples first reaction.

 

[SFSC]

Better to be safe? And I would think that's most peoples first reaction.

I'm always suspicious of any email containing a link.

 

[Aussie_flyer]

I'm always suspicious of any email containing a link.

Me too but this one just had an email address which ended in aa.com which gave it some credibility

 

[TomVexille]

I'm always suspicious of any email containing a link.

Always. Better to go away and make sure.

 

[SFSC]

Me too but this one just had an email address which ended in aa.com which gave it some credibility

It looked like a link in post #1 on my browser but that may have just been an auto feature of AFF for email addresses.

 

[kempvet]

Never seen this letter before from the OP, but I use a US address with my AA account, so that could be the reason

 

[serfty]

Me too but this one just had an email address which ended in aa.com which gave it some credibility

Even with that it is better to manually type the link rather than click through as sometimes an underlying link is not what is displayed.