Further compensation or elaborate scam?

[biga1]

Hello,

My GF and I were in Amsterdam last October when the Qantas fleet was grounded as a result we had to find alternate means of getting home to Australia. We subsequently received a refund for our replacement flights, free AU/NZ flight and First class lounge pass and Epiqure membership (a result of being WP and SG).

We each received an email overnight offering a further cash compensation. Given that they want credit card details for the reimbursement, it smells a little fishy to me. Whoever has sent the email has our names, email addresses and cancelled Qantas flight details. I certainly won't be actioning until I've confirmed through Qantas, but was wondering if anyone else had received something similar? What is the general opinion, a further compensation or one big scam? The actual email had the subject line "Qantas EU compensation" and was from ccarelondon (I don't have enough posts to include the email address, but it has the qantas.com.au domain - I haven't looked at the header to see if this is accurate, just what is in my mail client). I'll be contacting Qantas and will post an update.

Cheers, A1


Dear Mr xx_,

As per European Union (EU) regulation 261/2004 you are entitled to a EURxx_.00 compensation for the cancellation of your QFX flight on 30 October 2011.

Would you kindly contact us on + 44 20 8846 0536 Monday to Friday 9:30 to 5pm GMT in London to arrange the payment of this compensation.

Alternately if you would prefer our staff to contact you, please advise your preferred contact number and a suitable time to call from our London office. Or please email xx_x

The most expedient form of payment is to your debit or credit card number and expiry date. We can accept any card except for Diners. If you are not comfortable with sending this via email then please contact a member of our UK team via the telephone contact provided above.

Please be advised that in order to submit a claim for any expenses incurred due to the disruptions caused from Friday 28 October to Sunday 30 October, please complete the claim form on line via the following link:

xx_xx

Once again, we sincerely apologise for the impact this industrial action had having on your travel plans.

I look forward to hearing from you at your earliest convenience.

Yours sincerely

The London customer care team

Customer Care UK and Ireland
Qantas Airways Limited | 401 King Street | Hammersmith | London W6 9NJ

 

[nlagalle]

It's legit. I claimed it last year after being stuck in London.

However I did not send them my credit card details via email. I emailed them and said I would provide my credit card over the phone.
They called and all was good - nearly $800 was put into my account a few days later.

I've had 2 other people do this as well.

 

[beardoc]

I would ask them to pay for it as a voucher within your frequent flyer account, or as a straight cheque in Australian dollars. I wouldn't accept them doing a refund to my credit card.

 

[straitman]

I wouldn't accept them doing a refund to my credit card.

Am I missing something.

Why would you not accept it as a refund on a CC :?:

 

[nlagalle]

I would ask them to pay for it as a voucher within your frequent flyer account, or as a straight cheque in Australian dollars. I wouldn't accept them doing a refund to my credit card.

Personally i was more than happy to get it put onto my CC account... nice little xmas bonus.. I don't see what the issue getting it onto your credit card is. and they don't do Aus cheques only UK.

 

[medhead]

I would tell them to contact you using the phone number in your profile and get payment by cheque or voucher as suggested. There is no reason to give out your card details. I think the EU scheme outlines the payment options.

It's legit. I claimed it last year after being stuck in London.

However I did not send them my credit card details via email. I emailed them and said I would provide my credit card over the phone.
They called and all was good - nearly $800 was put into my account a few days later.

I've had 2 other people do this as well.

But did you contact them or was it a cold call as the OP seems to be?

 

[medhead]

Am I missing something.

Why would you not accept it as a refund on a CC :?:

Because they contacted him not vice versa. I delete emails that ask for my card details.

 

[nlagalle]

I would tell them to contact you using the phone number in your profile and get payment by cheque or voucher as suggested. There is no reason to give out your card details. I think the EU scheme outlines the payment options.

But did you contact them or was it a cold call as the OP seems to be?

I contacted them directly after one of the people travelling with us was emailed first. I suspect i just jumped then gun. I emailed them and they emailed back with much the same letter. Credit card details are much faster - the money was put into my account less than 4 days after the phone call.

I don't see any issues with the process. Also I don't believe they can issue Australian cheques.

 

[Hvr]

Am I missing something.

Why would you not accept it as a refund on a CC :?:

If legitimate then any refund to your credit card would see the amount of FF points awarded that month decreased by the amount of the refund.

 

[serfty]

I'd give them my 28° number ..

€600 would be the standard EU mandated compensation for departures from the UK to Australia.

 

[nlagalle]

If legitimate then any refund to your credit card would see the amount of FF points awarded that month decreased by the amount of the refund.

if it was sent as a refund rather than a credit.. I'll know in a few days on mine. And yes it is legit.. I have received my credit.

 

[biga1]

Thank you to everyone that has posted, makes me feel a lot better about it (I am admittedly paranoid when it comes to the Internet, credit cards, and money ).

Well, that's a nice unexpected bonus to fund the next holiday!

Cheers, A1

 

[Mal]

I sense it is legit. But follow all of the usual steps to confirm legitimacy if you are worried.

Sent from my GT-I9100 using AustFreqFly