Getting a refund out of Jetstar

[opusman]

Was your HNL flight on J* as well? One wonders if they would have been as accommodating if you were connecting with another airline!

 

[k_sheep]

Was your HNL flight on J* as well? One wonders if they would have been as accommodating if you were connecting with another airline!

Yes it was ... no chance they'd have done diddly-squat otherwise! As it was, I was floored they were helping out at all, I had visions of expensive last-minute qantas flights dancing in my head!

 

[mysavings789]

My partner got a letter from the doctor to say she was unable to travel to NZ for medical reasons. The doctor wrote it and we sent off and about 2 weeks later, had a email from JQ saying that a refund 100% will be refunded onto the credit card. And about 2 days later we got the refund! Would of been happy with credit to use another time but a full refund was a added bonus!! I am a happy JQ customer! Another complained about a flight KIX to OOL as it was delayed for about 4 hous and got voucher and letter to use to the value of $100. So I dont have anything negtive to say about JQ really

Good for you! I believe everyone deserves best customer service from them.