Lan
Junior Member
- Joined
- Nov 9, 2010
- Posts
- 29
I've been meaning to post this I got back from our Xmas escape.
Going above & beyond:
Mr Lan & I booked a very last minute trip to Bali for Xmas. Neither of us had been since we were little kids and we thought we would go back to see if was different as adults. (side note; lovely place & ppl, but not really somewhere we'd go again. Vietnam is next on the list).
Anyway I just wanted to share my experience of a group of staff members, going well above and beyond the call of duty.
It was the night of our flight home and we had spent approximately 2-3 hours in the Premier lounge whilst we waited for our delayed aircraft to arrive.
It was close to midnight when we boarded the plane and we were both pretty stupid with sleepiness.
After boarding the plane and getting ready for takeoff, to my horror, I realised that I had (foolishly) left my iPhone in the Premier Lounge. The *C FA I spoke with was genuinely sympathetic and immediately spoke with ground staff about my lost phone.
Seeing that it was past midnight, the plane was well overdue to take off, I had completely written off my chances of recovering my phone (that, and the fact that the re-sale of a 2nd hand iPhone in Bali could feed a family of 4 for about 5 years...)
You can imagine my delighted surprise when the FA tapped me on the shoulder and asked me whether the phone in his hand was mine!
As I understand it, the ground staff, airport security & the staff at the Premier Lounge formed a relay team that retrieved my phone from the couch I had left it on, raced it back to the waiting aircraft and handed it to FA all within about a 8min period.
This kind of customer service completely shocked me & I've written thank-you notes to each department involved.
That's my lovely, heart-warming story. Now for the 'incident' as it now known in our house
Is that vomit in my handbag?
This made me want to cry a little bit, but then I got the giggles and couldn't stop laughing. I'm sometimes inappropriate like that when I am in shock. :shock:
Earlier this week I was in an unnamed* QP waiting for a flight (duh).
I sat fascinated, as I watched three small children use their time wisely at the QP to get all the energy out of their systems before boarding their flight. Makes sense to me.
Except. They weren't really being supervised (evidenced by child #1 drinking straight from a CHAMPAGNE BOTTLE). Not good for the child. Not good for the parent. Not good for the QP with respect to RSA...
Anyway, I have to admit, I was on a telecon, or I would have intervened. I probably should have anyway, but I find it difficult to judge boundaries when it comes to snatching dangerous items out of strange children's little hands. Especially when I am on the phone with the GM of our company and I can't mute my phone at the moment
Child #1, #2 & #3 then decide to play a game of spin around in a circle whilst looking at the ceiling. At this stage, I knew this was going to end badly, but I didn't realise for who.
Child #1 stops spinning. Starts moaning. Turns green. Turns around. Lurches toward an unattended handbag.
Throws up in the handbag. :-|
Random woman (let's call her... UnLucky) returns to her seat with a glass of water and an apple. Starts sniffing the air. Looks down. Screams. Screams again.
I felt so bad for UnLucky. At this point, I ran to the dragons and asked for immediate assistance to clean up a mess. My telecon has gone silent. I am asked by GM if I am okay. I mutter something about vomit in a handbag, to which the response is "Did you just throw up in your handbag". Oops. I excuse myself from the telecon, go to the bathroom to grab paper towel.
As I arrive back at the scene of the incident, I see the mother grab child #1 as he is about throw up in my handbag.
She manages to stop him from vomiting in it, by about 5 seconds.
At this point, all hell breaks loose as the other children start wailing and the parents look to make a hasty exit. No offer of assistance, they just ran like the wind.
I have never seen anything like this in my life. There are no words, just inappropriate giggles.
I felt so bad for UnLucky, but my flight was called and I made a quiet exit. The email explanation to the telecon attendees just didn't do The Incident justice.
Had to share because it was the most incredible thing I have ever seen. I hope it's never repeated. But really, that goes without saying
*names & locations have been kept confidential to protect those involved.
Going above & beyond:
Mr Lan & I booked a very last minute trip to Bali for Xmas. Neither of us had been since we were little kids and we thought we would go back to see if was different as adults. (side note; lovely place & ppl, but not really somewhere we'd go again. Vietnam is next on the list).
Anyway I just wanted to share my experience of a group of staff members, going well above and beyond the call of duty.
It was the night of our flight home and we had spent approximately 2-3 hours in the Premier lounge whilst we waited for our delayed aircraft to arrive.
It was close to midnight when we boarded the plane and we were both pretty stupid with sleepiness.
After boarding the plane and getting ready for takeoff, to my horror, I realised that I had (foolishly) left my iPhone in the Premier Lounge. The *C FA I spoke with was genuinely sympathetic and immediately spoke with ground staff about my lost phone.
Seeing that it was past midnight, the plane was well overdue to take off, I had completely written off my chances of recovering my phone (that, and the fact that the re-sale of a 2nd hand iPhone in Bali could feed a family of 4 for about 5 years...)
You can imagine my delighted surprise when the FA tapped me on the shoulder and asked me whether the phone in his hand was mine!
As I understand it, the ground staff, airport security & the staff at the Premier Lounge formed a relay team that retrieved my phone from the couch I had left it on, raced it back to the waiting aircraft and handed it to FA all within about a 8min period.
This kind of customer service completely shocked me & I've written thank-you notes to each department involved.
That's my lovely, heart-warming story. Now for the 'incident' as it now known in our house
Is that vomit in my handbag?
This made me want to cry a little bit, but then I got the giggles and couldn't stop laughing. I'm sometimes inappropriate like that when I am in shock. :shock:
Earlier this week I was in an unnamed* QP waiting for a flight (duh).
I sat fascinated, as I watched three small children use their time wisely at the QP to get all the energy out of their systems before boarding their flight. Makes sense to me.
Except. They weren't really being supervised (evidenced by child #1 drinking straight from a CHAMPAGNE BOTTLE). Not good for the child. Not good for the parent. Not good for the QP with respect to RSA...
Anyway, I have to admit, I was on a telecon, or I would have intervened. I probably should have anyway, but I find it difficult to judge boundaries when it comes to snatching dangerous items out of strange children's little hands. Especially when I am on the phone with the GM of our company and I can't mute my phone at the moment
Child #1, #2 & #3 then decide to play a game of spin around in a circle whilst looking at the ceiling. At this stage, I knew this was going to end badly, but I didn't realise for who.
Child #1 stops spinning. Starts moaning. Turns green. Turns around. Lurches toward an unattended handbag.
Throws up in the handbag. :-|
Random woman (let's call her... UnLucky) returns to her seat with a glass of water and an apple. Starts sniffing the air. Looks down. Screams. Screams again.
I felt so bad for UnLucky. At this point, I ran to the dragons and asked for immediate assistance to clean up a mess. My telecon has gone silent. I am asked by GM if I am okay. I mutter something about vomit in a handbag, to which the response is "Did you just throw up in your handbag". Oops. I excuse myself from the telecon, go to the bathroom to grab paper towel.
As I arrive back at the scene of the incident, I see the mother grab child #1 as he is about throw up in my handbag.
She manages to stop him from vomiting in it, by about 5 seconds.
At this point, all hell breaks loose as the other children start wailing and the parents look to make a hasty exit. No offer of assistance, they just ran like the wind.
I have never seen anything like this in my life. There are no words, just inappropriate giggles.
I felt so bad for UnLucky, but my flight was called and I made a quiet exit. The email explanation to the telecon attendees just didn't do The Incident justice.
Had to share because it was the most incredible thing I have ever seen. I hope it's never repeated. But really, that goes without saying
*names & locations have been kept confidential to protect those involved.
