Great Service for VA Platinum

[clifford]

I recently flew business class MNL-AUH with an onward connection scheduled to GVA (via ZRH). When I arrived at AUH I was informed that the flight to ZRH was delayed, so I would likely miss the connection to GVA.

There was a direct flight to GVA from AUH, so I requested, while in the First Class Lounge, to be put on that. The extremely helpful lounge agent said that she would get back to me in a few minutes, and lo and behold, she came along with a boarding pass in J for the GVA flight.

Great I thought, and toddled off to the gate. When they scanned my BP, got a beep (!) and had to reprint the BP. It was scanned and I went to board the flight (assuming that my seat assignment hadn't changed).

When I boarded I turned right, but the FA said I needed to go left. It was then that I looked at the BP and saw the seat number had changed to 2A (on a 3 class 789). Very nice and totally a surprise.

 

[jase05]

Nice!
Great score
I have always found that EY have looked after us amazingly well as VA Plats and will be sad to see them go

 

[SCM]

I always say, I've had the best of experiences with EY in the air and on the ground as VA plat, and it would be really sad if anything happened to this partnership as a result of QR - I just highly doubt QR would provide the same level of treatment for VA pax.

Anyway, this is a ripper of a story, congrats on the free upgrade!

 

[Jusrus]

I always say, I've had the best of experiences with EY in the air and on the ground as VA plat, and it would be really sad if anything happened to this partnership as a result of QR - I just highly doubt QR would provide the same level of treatment for VA pax.

Anyway, this is a ripper of a story, congrats on the free upgrade!

Wow - my experience is the opposite honestly. 4 x return AU to Europe flights a year, not so much as a hello sir. Still happy enough, and hope the partnership doesn't end!