Great service on VA7

[Muppet501st]

Flew out on VA7 on the 12th Feb with the wife, and it happened to be her birthday. I'd contacted VFF a week prior via FB, and asked if there was anything they or I could do for her onboard as a surprise. VFF got back to me right away and stated, they'll look after her.
The plane was very empty and we in Y had 3 seats each to ourselves.
So about halfway thru the flight, the CSM surprised Tanya with some goddies She was overwhelmed
Big thankyou to VA. Great flight and great service

 

[TomVexille]

Amazing how a small gesture can really make an experience. Well done to VA

 

[blackcat20]

That's really nice! I love the VA international crew, always have a good experience with them.

 

[Denali]

You had me at Y and 3 seats to yourselves.... and then I saw dessert!

Happy birthday to the Mrs

 

[deva22]

Amazing
That's really good to see!
Makes me happy even though it didn't happen to me.

 

[SuzieQ68]

Wonderful gesture by the VA crew. Hope you're both having an awesome trip!

 

[Muppet501st]

Wonderful gesture by the VA crew. Hope you're both having an awesome trip!

Unfortunately, we could only spare a short time away, so im back at work today visited a couple of new places, in the states and in Canada. Might have a go at a trip report

 

[SuzieQ68]

Unfortunately, we could only spare a short time away, so im back at work today visited a couple of new places, in the states and in Canada. Might have a go at a trip report

Any time away from work and travelling is awesome in my book! Look forward to the TR.

 

[get me outta here]

I hope the Velocity rep can pass on to the crew our thoughts on their excellent kindness.

 

[Muppet501st]

I hope the Velocity rep can pass on to the crew our thoughts on their excellent kindness.

I hope so. I asked the VFF rep to pass on my thanks, I also posted on their FB page and sent filled in their customer form on their website.

 

[clipped_wings]

Great to hear your story, it's amazing how a small gesture can be overwhelming in it's impact. Last time we flew out of LAX-SYD with our four kids, I mentioned to the fellow at the boarding gate that I was a little worried how our autistic son would cope with the late flight. The young gentleman asked me to wait and he proceeded to press a lot of keys on his computer. I thought he was writing a book! After 5 mins, he said, "Ma'am, I've moved passengers about and have allocated your family 3 rows to yourselves. Your son has a whole row to himself, so he can lie down and have a nice sleep if he wants".
I was so very grateful to this guy. Our flight home was relaxed and very comfortable. I have never forgotten that experience with VA and that's why we stay with them.

 

[get me outta here]

These lovely stories warm the coughles of my heart.

Great to hear your story, it's amazing how a small gesture can be overwhelming in it's impact. Last time we flew out of LAX-SYD with our four kids, I mentioned to the fellow at the boarding gate that I was a little worried how our autistic son would cope with the late flight. The young gentleman asked me to wait and he proceeded to press a lot of keys on his computer. I thought he was writing a book! After 5 mins, he said, "Ma'am, I've moved passengers about and have allocated your family 3 rows to yourselves. Your son has a whole row to himself, so he can lie down and have a nice sleep if he wants".
I was so very grateful to this guy. Our flight home was relaxed and very comfortable. I have never forgotten that experience with VA and that's why we stay with them.

 

[sausagefingers]

Brilliant service, sometimes its the little things that you remember.

I've never been on anything but a full flight one VA7/8

 

[vantage03]

That's so great. Well done VA. Love hearing stories like this..!

 

[CJEMNMAC]

Agree with the comments here...well done to the flight crew and VA

 

[Fiches Mouser]

How lovely!

VA long-haul international crews are brilliant. Some of the best.