Has anyone queried a flight charge when airline has cancelled flight?

[tinkybelle]

just a question here for those with flight booked using Amex plat and flight( virgin) cancelled.
surely you can do a charge back if under 2 mths since charge.

 

[Plutonus]

No experience, but the time limit for a chargeback using the reason 'goods and services not received' is:

• One hundred and twenty (120) days from the date American Express Network processed the Transaction, or
• One hundred and twenty (120) days from (whichever occurred first):
  • the date the Card Member expected to receive goods and/or services, or
  • the date the Card Member became aware that the expected goods and/or services would not be provided (not exceeding five hundred and forty (540) days from the date American Express Network processed the Transaction).

 

[SeaWolf]

No experience, but the time limit for a chargeback using the reason 'goods and services not received' is:

Thanks for that, useful to know. Where did you find that info?

 

[Plutonus]

Thanks for that, useful to know. Where did you find that info?

It's in Amex's chargeback guide for merchants, American Express Chargeback Codes: What they mean: https://www.americanexpress.com/content/dam/amex/au/en/merchant/static/chargebackcodeguide.pdf