Help! First time using AFF concierge

O

opus

Newbie
Joined
Jul 8, 2024
Posts
1
Just needing some advice on communication with the AFF concierge. I heard back from the concierge after my initial request within 24 hours. I replied immediately 3 days ago and sent another reminder yesterday but have yet to hear anything. Is this normal? Is there a way I can telephone them to expedite the situation? Thanks.
 
Score 10,000 Bonus PayRewards Points on your business spend!*
Elevate your business spending to first-class rewards! Sign up today with code AFF10 and process over $10,000 in business expenses within your first 30 days to unlock 10,000 Bonus PayRewards Points.
Join 30,000+ savvy business owners who:

✅ Pay suppliers who don’t accept Amex
✅ Max out credit card rewards—even on government payments
✅ Earn & transfer PayRewards Points to 10+ airline & hotel partners

Start earning today!
- Pay suppliers who don’t take Amex
- Max out credit card rewards—even on government payments
- Earn & Transfer PayRewards Points to 8+ top airline & hotel partners

AFF Supporters can remove this and all advertisements

opus said:
Just needing some advice on communication with the AFF concierge. I heard back from the concierge after my initial request within 24 hours. I replied immediately 3 days ago and sent another reminder yesterday but have yet to hear anything. Is this normal? Is there a way I can telephone them to expedite the situation? Thanks.
Click to expand...
Did you get a response?
 
opus said:
Just needing some advice on communication with the AFF concierge. I heard back from the concierge after my initial request within 24 hours. I replied immediately 3 days ago and sent another reminder yesterday but have yet to hear anything. Is this normal? Is there a way I can telephone them to expedite the situation? Thanks.
Click to expand...
That's pretty poor, esp given the fees they now charge...I personally have never used them. If you need help to book something, why don't you post here on AFF and I'm sure you will be given advice and tips on how to find what you want.
 
Last edited:
Hi @opus,

Thank you @Captain Halliday for tagging me. I have spoken to the Concierge team and they assured me that they have reached out to you not short after. In general, they aim to assess your request and get back to you in 1-2 business days, but sometimes they can take a bit longer when request volumes are high during peak periods.

I'll ask the team to set up an official Concierge Thread where feedback can be provided, new features shared, positive stories posted & issues handled quickly.
 
admin said:
I'll ask the team to set up an official Concierge Thread where feedback can be provided, new features shared, positive stories posted & issues handled quickly.
Click to expand...
So negative stories (like this thread) not allowed?
 
Mwenenzi said:
So negative stories (like this thread) not allowed?
Click to expand...
All stories are welcome - good news stories are great, but it's posts like @opus that are the ones that will make the service better for everyone in the long run.

We have created an Feedback thread where everyone will be able to find the content much faster and can share their experiences and suggestions.
 
Last edited:

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.

Recent Posts

Currently Active Users

... and 34 more.
Total: 1,464 (members: 84, guests: 1,380)
Back
Top