Help - I have been downgraded!!!!!

[MarcB]

Do you know if I can do this with the Qantas call centre of would I have to go through expedia brazil?

Not sure - you could try ringing QF. They may help because it's an operational change.

 

[Awesom Andy]

Updated commercial policy has been published for QF51/52 and affected PE pax can upgrade to J for $500 each way! Sweet deal I think...

Latest Qantas News

Being downgraded to the A330 means J is the old slopey bed. $1000 return is quite hard to justify, IMO.

 

[markis10]

Being downgraded to the A330 means J is the old slopey bed. $1000 return is quite hard to justify, IMO.

Depends when the booking is, if its next year there is the chance of the new seats.

 

[AirKat]

This happened to us for return flights in the first week of July Syd-Sin. P1 SST team looked after us fortunately but PE down to Y was not a good prospect!

 

[vitagen]

Would you get J SC and points?

 

[amaroo]

Being downgraded to the A330 means J is the old slopey bed. $1000 return is quite hard to justify, IMO.

I agree. In fact so much so that given the chance I'll be changing my award J ticket SIN-BNE (wearing the point fee) to change to BA F or fly CX J from HKG.

 

[markis10]

[TABLE="width: 100%"]
[TR="class: hlight"]
[TD="width: 85%"]Change of Operating Aircraft Type between Brisbane and Singapore[/TD]
[TD="width: 15%, align: right"]18 March 2014[/TD]
[/TR]
[TR]
[TD="colspan: 2"]Effective 12 May 2014 there will be a change of operating aircraft type between Brisbane and Singapore from a B744 three cabins offering Business, Premium Economy and Economy to A330 two cabins offering Business and Economy.


All Premium Economy customers will be progressively re-accommodated to the Economy cabin with the option to purchase an upgrade to the Business class cabin. The upgrade is available with the levels below:

Business Class cabin surcharge:

• From Australia AUD500 one way
• From Singapore SGD500 one way

This policy does not impact Business and Economy passengers.

The following options are available to affected Qantas Premium Economy cabin customers holding a valid commercial ticket excluding Qantas frequent flyer tickets issued on/before 17 March 2014 who are affected by the aircraft change for travel on/after 12 May 2014. This excludes supplementary services operating between 03 July 2014 and 21 July 2014 where a 3 cabin aircraft will be available.[/TD]
[/TR]
[/TABLE]

Post 16 already covered it.

 

[tk14]

I have an update for those who are interested - after dealing with them via phone (waste of time) I managed to correspond quite well with them by fax (yes - you read that right, apparantly they do not use email...). After a few faxes, and them calling me, I have now been refunded just over $1200AUD for the 3 passengers return, we are booked into economy (full Y). I am happy with the result as it means we paid under $600AUD return each during the December peak period.

Thanks for your help everyone.