Help me interpret this cancellation policy

[fraserm]

Hi everyone

I have a booking that I now need to cancel. I was hoping you could help me interpret the following cancellation policy. Specifically, is the deposit refundable?

[TABLE="width: 382"]
[TR]
[TD="bgcolor: #D9DFE5"]Rate Rules and Cancellation Policy:[/TD]
[/TR]
[/TABLE]
[TABLE="width: 382"]
[TR]
[TD]•[/TD]
[TD="width: 375, align: left"]Please contact us should you need to cancel your reservation.[/TD]
[/TR]
[TR]
[TD]•[/TD]
[TD="width: 375, align: left"]Your reservation is guaranteed by a deposit of 17700 XPF that has been/will be charged to your credit card.[/TD]
[/TR]
[TR]
[TD]•[/TD]
[TD="width: 375, align: left"]Cancellations are required by 4 PM on 16 Jun 2013 local hotel time to avoid cancellation penalties.[/TD]
[/TR]
[/TABLE]


Thanks for your help.

F

 

[lovestotravel]

You need to refer to the full T&C's to work out the "cancellation penalties"

 

[markis10]

You need to refer to the full T&C's to work out the "cancellation penalties"

Why, the last point about avoiding penalties is pretty conclusive?

 

[docjames]

Agree the full details would help but on what you've published i'd assume that if you cancel by 4pm on 16/6 then you get your money back (if charged already).

 

[ftm]

From that, I would normally read that the deposit would be refunded if cancelled prior to 4pm.

It is easier if hotels just leave out the deposit requirement (most do) but each property is different!

 

[Hvr]

Surely it would be easier if the Hilton just had standard policies that are set out for each discrete circumstance?

 

[ftm]

Surely it would be easier if the Hilton just had standard policies that are set out for each discrete circumstance?

You would think.

It seems that every hotel can write their own policies so there can be quite a variation in how the same condition is expressed. Not just with Hilton properties, in fact they are probably better than most!