"Help us improve our service" survey

[QF WP]

Mrs LW just got this email:

Dear Mrs LW,

As a valued Guest of our airline, we invite you to participate in an online survey about the flight experience you had with us on 24/05/2013 between Melbourne and Perth.

At Virgin Australia we are always looking for ways we can improve the Virgin Australia experience for our Guests, and your feedback will help us in achieving this goal.

The survey will take about 10-15 minutes and will be interesting for you to complete. The survey is only open until 2nd June 2013, if you wish to participate you will need to respond by then.

This research is being conducted on behalf of Virgin Australia by Colmar Brunton, an independent market research company. As such, if you choose to participate the information and opinions you provide will only be used for research purposes.

Your answers will remain anonymous and no individual responses will be given to Virgin Australia; they will be combined with those from other participants of this research and your identity will not be revealed.

Your privacy, personal details and responses are protected by the Code of Conduct under the Industry Regulations of The Australian Market & Social Research Society.

How do you get started? Simply click on the 'Take survey now' box.

Thank you,

Virgin Australia and Colmar Brunton.

Also go in the (quarterly) draw for $500 in cash

I think I can answer on her behalf

 

[QF WP]

I thought I'd be a little cheeky when asked about any other comments - I put:

Whilst the 738 was nice (BNE/MEL), the A330 (MEL/PER) is now my preferred method of travel on Virgin flights (particularly in Business Class). Now to make sure my husband collects as many Velocity points as possible and keeps his Platinum status, so I can continue to travel in a manner that I could easily become accustomed.

 

[Fruitcake]

I did one a month or so back for a BNE-SYD flight. The questions heavily targeted the checkin experience at BNE.

Unfortunately I was flying CNS-BNE-SYD so my ability to provide meaningful feedback on how the checkin experience had improved since my last flight from BNE was a bit limited!

 

[Noob]

Recently received one also - it must be random as it was only one particular flight.

I cringed when I saw some questions referred to their loyalty program as "Virgin Blue Velocity Rewards"....

I think the market research firm might want to do a bit more research into their client first!

 

[docjames]

Just did one, long survey. Basically gave the same info I've given here and on the email form!

 

[QF WP]

Yes, they didn't cater well for answering questions when the flights were "paid for" by Velocity points by a partner

 

[kpc]

Was quite a long survey to fill out...done mine, not sure if I can be bothered to do +1's!

 

[Intra]

Filled one out last week... Meh... Didn't think too much of it, and I'm not sure VA will either, but anyway....

 

[777]

I get these all the time. Probably 3 or 4 a year at least. Funnily enough my 2yo son got one the the other day. I was seriously tempted to go through the questions with him and ask him what he thought

 

[samas]

I've got a few as well, including one for an XR ticketed flight In January this year between PER and KGI.

 

[serfty]

SWMBO received the same survey after her May 26th flight.

 

[grubbidok]

I've received three of these this past year, but they've all been for reward flights I've booked using my points but for flights for other people. Maybe VA are not interested in my personal opinion

 

[Justinf]

I got one recently which focussed mainly on the checkin experience from MEL-ADL. Well, there was no checkin experience. I got my BP on my smartphone and used the kiosk at the MEL Lounge to get myself into the Lounge. Did not speak to anyone so I'm not sure whether the survey was particularly useful.

 

[QF WP]

Wow, no surveys in my first year of membership and all of a sudden, I get one for my SYD/BNE flight last week (the only one in recent memory for which I have paid and sat in whY).

Wonder if it's a Plat thing

 

[carpenteria]

Wonder if it's a Plat thing

Hmm, got my first one too, today in fact, and only SGhere. My partner (Red) has gotten 2 in the past, rather strange.

 

[quick_dry]

I received one for a CBR-BNE flight (SG sitting in J). I used the boarding pass on my phone (iOS passbook) for that.