How to find Aeroplan flights

[DJTravels]

Anyone experienced this before? Searched HKG -> SIN (shows up), and then SIN -> SYD (shows up), but when searching HKG - SYD, no connecting options show up between the two flights. Can't force the two flights on the same booking either by calling or booking a multi-city. The only way is to do two one-way bookings. Connection time is 2h. Is there some Origin Destination restrictions with SQ? That's what the agent on the phone claimed.

Just wondering any other's experiences.

 

[Gold Member]

Anyone experienced this before? Searched HKG -> SIN (shows up), and then SIN -> SYD (shows up), but when searching HKG - SYD, no connecting options show up between the two flights. Can't force the two flights on the same booking either by calling or booking a multi-city. The only way is to do two one-way bookings. Connection time is 2h. Is there some Origin Destination restrictions with SQ? That's what the agent on the phone claimed.

Just wondering any other's experiences.

Most likely married segment logic preventing through connection. No way to circumvent online unfortunately. My suggestion would be to speak with an agent and while on the phone, see if a Supervisor can merge the two separate awards into a single award under the AC partner award rules (bypass the MSL).

 

[LA10]

I'm having the same issue with bkk to Australia on some days. Surely MSL.