How to find Aeroplan flights

[DJTravels]

Anyone experienced this before? Searched HKG -> SIN (shows up), and then SIN -> SYD (shows up), but when searching HKG - SYD, no connecting options show up between the two flights. Can't force the two flights on the same booking either by calling or booking a multi-city. The only way is to do two one-way bookings. Connection time is 2h. Is there some Origin Destination restrictions with SQ? That's what the agent on the phone claimed.

Just wondering any other's experiences.

 

[Gold Member]

Anyone experienced this before? Searched HKG -> SIN (shows up), and then SIN -> SYD (shows up), but when searching HKG - SYD, no connecting options show up between the two flights. Can't force the two flights on the same booking either by calling or booking a multi-city. The only way is to do two one-way bookings. Connection time is 2h. Is there some Origin Destination restrictions with SQ? That's what the agent on the phone claimed.

Just wondering any other's experiences.

Most likely married segment logic preventing through connection. No way to circumvent online unfortunately. My suggestion would be to speak with an agent and while on the phone, see if a Supervisor can merge the two separate awards into a single award under the AC partner award rules (bypass the MSL).

 

[LA10]

I'm having the same issue with bkk to Australia on some days. Surely MSL.

 

[MEL_Traveller]

I'm having the same issue with bkk to Australia on some days. Surely MSL.

It is.

I’m interested in the solution presented by Gold Member… it’s generally supposed to be a big no-no to circumvent married segments… I wonder what the success rate is in calling AC about this?

 

[DJTravels]

under the AC partner award rules (bypass the MSL)

Same thoughts as @MEL_Traveller
Does the rules speak to anything related to MSL? When I called, the agent was pretty explicit that it's up to the carrier on setting the restrictions so they can't do anything about it. I wonder if there's any room for them to circumvent this.

 

[MEL_Traveller]

Same thoughts as @MEL_Traveller
Does the rules speak to anything related to MSL? When I called, the agent was pretty explicit that it's up to the carrier on setting the restrictions so they can't do anything about it. I wonder if there's any room for them to circumvent this.

There are usually rules in place for travel agents or airline agents who circumvent married segments or other revenue controls… which is the ticket is usually cancelled once the airline identifies it.

I read a few paras on one of the US airline’s agency sites about it, and it was quite explicit that agents shouldn’t do it, and what wouod happen if they did!