How to find Aeroplan flights

[DJTravels]

Anyone experienced this before? Searched HKG -> SIN (shows up), and then SIN -> SYD (shows up), but when searching HKG - SYD, no connecting options show up between the two flights. Can't force the two flights on the same booking either by calling or booking a multi-city. The only way is to do two one-way bookings. Connection time is 2h. Is there some Origin Destination restrictions with SQ? That's what the agent on the phone claimed.

Just wondering any other's experiences.

 

[Gold Member]

Anyone experienced this before? Searched HKG -> SIN (shows up), and then SIN -> SYD (shows up), but when searching HKG - SYD, no connecting options show up between the two flights. Can't force the two flights on the same booking either by calling or booking a multi-city. The only way is to do two one-way bookings. Connection time is 2h. Is there some Origin Destination restrictions with SQ? That's what the agent on the phone claimed.

Just wondering any other's experiences.

Most likely married segment logic preventing through connection. No way to circumvent online unfortunately. My suggestion would be to speak with an agent and while on the phone, see if a Supervisor can merge the two separate awards into a single award under the AC partner award rules (bypass the MSL).

 

[LA10]

I'm having the same issue with bkk to Australia on some days. Surely MSL.

 

[MEL_Traveller]

I'm having the same issue with bkk to Australia on some days. Surely MSL.

It is.

I’m interested in the solution presented by Gold Member… it’s generally supposed to be a big no-no to circumvent married segments… I wonder what the success rate is in calling AC about this?

 

[DJTravels]

under the AC partner award rules (bypass the MSL)

Same thoughts as @MEL_Traveller
Does the rules speak to anything related to MSL? When I called, the agent was pretty explicit that it's up to the carrier on setting the restrictions so they can't do anything about it. I wonder if there's any room for them to circumvent this.

 

[MEL_Traveller]

Same thoughts as @MEL_Traveller
Does the rules speak to anything related to MSL? When I called, the agent was pretty explicit that it's up to the carrier on setting the restrictions so they can't do anything about it. I wonder if there's any room for them to circumvent this.

There are usually rules in place for travel agents or airline agents who circumvent married segments or other revenue controls… which is the ticket is usually cancelled once the airline identifies it.

I read a few paras on one of the US airline’s agency sites about it, and it was quite explicit that agents shouldn’t do it, and what wouod happen if they did!

 

[kangarooflyer88]

Anyone experienced this before? Searched HKG -> SIN (shows up), and then SIN -> SYD (shows up), but when searching HKG - SYD, no connecting options show up between the two flights. Can't force the two flights on the same booking either by calling or booking a multi-city. The only way is to do two one-way bookings. Connection time is 2h. Is there some Origin Destination restrictions with SQ? That's what the agent on the phone claimed.

Just wondering any other's experiences.

I wonder if minimum connection time comes into play here? A 2 hour connection sounds like enough time for SIN, but it may not be enough if you are on different airlines that don't have an interline agreement as you'd need to clear immigration, collect your bags, clear customs, re-check your bags and go through emmigration and security.

Alternatively, as others have pointed out this could very well be a case of married segment logic whereby certain routings are not permitted to be ticketed together. What I would do as a check is to try searching all other Australian ports which SQ serves namely Adelaide (ADL), Brisbane (BNE), Cairns (CNS), Darwin (DRW), Melbourne (MEL) and Perth (PER) and see if any options show up. If you do see availability elsewhere then chances are you are dealing with married segment logic. Supposing it is genuinely a married segment logic issue, there are two ways you can force yourself onto those flights without having to book separate one ways which will likely cost you more:

• Stop over in Singapore for a nominal amount of time (e.g., 1 day). This will attract a cost of 5,000 points more but will ensure you can ticket the flight as now they are treated as two separate flights
• Stop over in the Australian city that is not subject to married segment logic (e.g., ADL) for a nominal amount of time, or alternatively book it as a multi city from HKG -> ADL then ADL -> SYD as the second flight on the multi city.

-RooFlyer88