Hertz AU refund process

[webbyboy]

Dear All,

I was charged excess for the damage done on the car and they are supposed to return the remaining funds to me, just wondering any one knows how long does it take Hertz and their bank to credit back to the credit card?

 

[markis10]

Takes around 3 months.

 

[webbyboy]

Takes around 3 months.

They told me it will take 3-5 business days and the staff i've spoke to emailed to me too. If after 5 days it is still not back in, i will raise a dispute with my bank.

 

[markis10]

That I was my experience, and that was getting the lot back as it was not my fault, it might be different where they are assessing damage costs but I would be surprised at that short a space.

 

[webbyboy]

Do you always rent with the downtown branch here?

That I was my experience, and that was getting the lot back as it was not my fault, it might be different where they are assessing damage costs but I would be surprised at that short a space.

 

[markis10]

Do you always rent with the downtown branch here?

I have not been renting from Hertz for a long time although I am at present, in fact picked up one this morning. If Helen told you it takes 5 days then I would believe her, her knowledge is tops!

 

[webbyboy]

Im more close with Jenny though, which car did you picked up?

I have not been renting from Hertz for a long time although I am at present, in fact picked up one this morning. If Helen told you it takes 5 days then I would believe her, her knowledge is tops!

 

[markis10]

Im more close with Jenny though, which car did you picked up?

Come to think of it, Jenny might be the "Helen" I am thinking of, anyway the staff are pretty good in Brisbane regardless. I was picking up a corolla, normal story book a yaris never get one!

 

[Mal]

Yep. My only experience with Hertz was a nightmare. Took considerable time to resolve.

But depends on the damage, depends on a lot of different things I think.

 

[webbyboy]

Yep. My only experience with Hertz was a nightmare. Took considerable time to resolve.

But depends on the damage, depends on a lot of different things I think.

im getting about 95%(of 3k+) of the excess back, wondering will that be a nightmare to get it back

 

[Mal]

im getting about 95%(of 3k+) of the excess back, wondering will that be a nightmare to get it back

Ouch. A lot of money to have "parked" with Hertz. Hopefully a quick process for you. Assume it is with the Hertz Insurance area, there are escalation numbers to call if required.

 

[webbyboy]

Ouch. A lot of money to have "parked" with Hertz. Hopefully a quick process for you. Assume it is with the Hertz Insurance area, there are escalation numbers to call if required.

Do you know what's escalation numbers can i call? The Hertz claim dept staff emailed me and told me the money has been released by Hertz but my bank hasn't receive any credit from them.

 

[rcn]

Do you know what's escalation numbers can i call? The Hertz claim dept staff emailed me and told me the money has been released by Hertz but my bank hasn't receive any credit from them.

I was wondering what was the nature of the damage, and how much of the excess charge was refunded? I now have over $3k held on my credit card for some alleged front bumper scratch, and I think that's totally absurd.

 

[webbyboy]

I was wondering what was the nature of the damage, and how much of the excess charge was refunded? I now have over $3k held on my credit card for some alleged front bumper scratch, and I think that's totally absurd.

Thank God the repair was only $200+ for fixing those deep scratches on the front bumper. You can actually call their claims department and they will tell what repair was done on the car and the cost of it.