Hilton Double Dip Velocity Points wait time

[froggerADL]

I credited quite a few stays to BA last year during a quadruple points promo. The points always posted within a week so it seems to be a VA specific problem. I can't say I'm surprised!

 

[jbman]

I never spoke to VA on the phone. VA website says to contact Hilton. When I spoke to Hilton I told them I had already spoken to VA and they directed me to talk to Hilton. I then got transfered to another service department who told me they would investigate it. I guess whatever happens just keep hassling them.

I should also note that when my points came through to VFF they had no description, but they did match the exact amount I was expecting, so watch out for that.

**I think the real message from this thread is that this hilton -> va points crediting is not working.

Thanks for the detailed info.

Once this is done, i will move the credit over to SQ since this is just too much effort.

The Velocity website was back in it's old state when I made my request where it didn't say contact Hilton, instead gave an online form to fill it. I instead just forwarded a copy of my Hilton invoice to the retro claim email address VA has and they called me to discuss.

 

[jbman]

And just like that, my points have credited to my VA account today.

 

[Dannyism]

And just like that, my points have credited to my VA account today.

Glad to hear it. Kinda seems like more hassle than it's worth sometimes huh ?

 

[jbman]

Glad to hear it. Kinda seems like more hassle than it's worth sometimes huh ?

yeah it seems that way at times

 

[Bundy Bear]

I also received some points from a stay back in November, turned up over the weekend.

 

[Jurahn]

Just as a data point on this, I've just returned from the US where I stayed at 3 different Hampton Inns. The points for the first two stays (during the first week of the trip) took 5-7 days to appear in my Honors account, the "double-dip" points appeared in my Velocity account about 5 days after that. The third stay was only a few days ago, so will keep an eye on whether those points come through.