Hobart Call Centre may be offline for a little while...

[RSD]

HBA call centre still AOG.

 

[RSD]

If anyone does call up and get the Hobart call centre could they please post here so as I know that they have reopened? I had to use a flight credit yesterday but the website kept saying no so I had to call up and eventually I thought that I/they had my new booking made correctly - but then the ticket arrived and I found out that I had been Manila'd and instead of my return leg HKG-SYD-MEL-DPO all being a Y Flex they have booked the HKG-SYD as a Y Saver and as for the domestic legs well nobody is quite sure as on the ticket it says that they are Economy ** which down below says "Same as international fare for this journey" - but in my bookings in my online account it shows them earning at Flex rate - so I rang the call centre and got Cape Town - who after a lot of head scratching and consulting supervisors came to the conclusion that they have no idea how Manila managed to even book it the way that they have - but they think that the domestic legs are Flex. So I'm waiting for Hobart to reopen to try to get it sorted out....

 

[DC3]

If anyone does call up and get the Hobart call centre could they please post here so as I know that they have reopened?

Possibly an opportunity to close permanently.

Manila could take up the slack.

 

[RooFlyer]

If anyone does call up and get the Hobart call centre could they please post here so as I know that they have reopened?

I'll pop by on Thursday and look through the windows.

 

[Cessna 180]

If anyone does call up and get the Hobart call centre could they please post here so as I know that they have reopened? I had to use a flight credit yesterday but the website kept saying no so I had to call up and eventually I thought that I/they had my new booking made correctly - but then the ticket arrived and I found out that I had been Manila'd and instead of my return leg HKG-SYD-MEL-DPO all being a Y Flex they have booked the HKG-SYD as a Y Saver and as for the domestic legs well nobody is quite sure as on the ticket it says that they are Economy ** which down below says "Same as international fare for this journey" - but in my bookings in my online account it shows them earning at Flex rate - so I rang the call centre and got Cape Town - who after a lot of head scratching and consulting supervisors came to the conclusion that they have no idea how Manila managed to even book it the way that they have - but they think that the domestic legs are Flex. So I'm waiting for Hobart to reopen to try to get it sorted out....

They were open Friday afternoon. Took a bit to get through though.

 

[RSD]

They were open Friday afternoon. Took a bit to get through though.

Ah OK - recorded message on the premium line over the weekend was that the Hobart call centre was closed due to unforeseen circumstances and that therefore there might be longer wait times.