Honestly, what is the point of Platinum One?

[cmon0005]

I just checked the itinerary. It was booked through my corporate travel agent but QF was the ticket issuer. The KA leg was the only one of the four on the itinerary which wasn't QF.

In that case I would expected the Corporate travel agent to organise re-routing or QF could have as well considering the journey had already been initiated.
Is my thinking correct?

 

[pm3207]

Seems to me that once travel has commenced Qantas can (or at least should be able to) make itinerary changes. In my case, the incident was occurring in the middle of the night Australian time, so my travel agent was of no use... then again neither was the P1 team unfortunately.

 

[cmon0005]

Seems to me that once travel has commenced Qantas can (or at least should be able to) make itinerary changes. In my case, the incident was occurring in the middle of the night Australian time, so my travel agent was of no use... then again neither was the P1 team unfortunately.

That's very disappointing, I'd be questioning the corp travel agent why they don't have monitoring out of hours to support their clients and I'd be sending a complaint into QF to see what they say.

 

[mcnul73]

In that case I would expected the Corporate travel agent to organise re-routing or QF could have as well considering the journey had already been initiated.
Is my thinking correct?

Travel agents to my knowledge don't have the capability to monitor travel and proactively reroute. That is the airlines job I think. As a previous post mentioned by IATA rules it was technically KAs responsibility to sort it as they were the delayed carrier.

The theme of my whining here was more about the tone and level of helpfulness of the P1 SSTs response to my call compared to how they advertise the P1 SST. I did not feel in any way helped or supported in this situation.

 

[cmon0005]

Travel agents to my knowledge don't have the capability to monitor travel and proactively reroute. That is the airlines job I think. As a previous post mentioned by IATA rules it was technically KAs responsibility to sort it as they were the delayed carrier.

Would KA have access to modify a QF ticket?

 

[mcnul73]

In that case I would expected the Corporate travel agent to organise re-routing or QF could have as well considering the journey had already been initiated.
Is my thinking correct?

Would KA have access to modify a QF ticket?

They are a OW Partner, and they immediately issued me with a rebooking onto the QF flight 24 hours later..but were not willing to entertain my request to look at other QF and CX routes that evening

 

[cmon0005]

They are a OW Partner, and they immediately issued me with a rebooking onto the QF flight 24 hours later..but were not willing to entertain my request to look at other QF and CX routes that evening

I am wondering if maybe QF ops actually did the reroute, and KA just reprinted the boarding passes, hence why KA weren't able/couldn't do anything?

Not agreeing/disagreeing either way just trying to work out the sequence of events in my head.

 

[mcnul73]

I am wondering if maybe QF ops actually did the reroute, and KA just reprinted the boarding passes, hence why KA weren't able/couldn't do anything?

Not agreeing/disagreeing either way just trying to work out the sequence of events in my head.

I have no idea what goes on..

Here's something interesting though....just checked my account and apparently I have been credited points and SCs for both the flight I missed and the flight I took 24 hours later. I am expecting this will get corrected but if not at least I got something out of the experience.

 

[dmitri]

I've been given SC's and points before on flights I didn't take and was told I could keep them, and that was only with gold status

 

[N860CR]

Given it was a QF issued ticket then I think it really is their problem. I had an issue with a misconnect in JFK inbound from LHR (connecting onto 108) on a TA booked QF issued ticket and I was told at the time it was Qantas' problem to fix. To their credit, they did. It does seem like somebody had slipped up fairly significantly here. It's possible KA weren't actually able to do anything given it wasn't their ticket.

 

[dk4]

To be frank, IMO - it should have become QF's problem to resolve the moment a P1 member called the P1 phone line...no ifs, no buts, no contact someone elses.

 

[lc_461]

Flights ex Asia to Oz are extremely heavy at the moment - end of school holidays/start of uni again. Is it possible that the following night was the first available seat?

 

[drron]

This just beggars belief.No wonder us ordinary folk have no chance if this is how the very top tier of FFs are treated.
My experiences of AA when just a not so humble OWS.
First on an award flight through QFF.We were flying CDG-JFK on AA.The French as they do decided to strike.We were on the morning flight which was cancelled.The evening flight was still flying.We got switched to that flight.Didn't have to ask.
Last December flying an AA award NRT-DFW-LGA.The inbound couldn't leave DFW because of the icestorm.We were unaware of this and on arriving at checkin saw the sign the flight was cancelled.The agent tapped at her computer and said-drron you have already been rerouted via ORD.
I would think a QFF P1 should get nothing less than this.

 

[Simo]

I would forward your issue to Red roo.

 

[Timba-Jet]

I just checked the itinerary. It was booked through my corporate travel agent but QF was the ticket issuer. The KA leg was the only one of the four on the itinerary which wasn't QF.

This is poor form regardless of status level of the pax. Whether technically IATA rules state late inbound carrier must sort it out, the average Joe bloe in Y would logically expect QF to assist if the flight they had missed was a QF flight.

So for a P1 to be told essentially told F*^% O^% in corporate speak, talk to somebody who cares is unbelievable.

 

[boomy]

I would forward your issue to Red roo.

It's just one issue out of many that highlights the lack of special service that is supposed to be given to P1s.
I'm afraid Red Roo can't solve the big problem, it has to be a collective decision by QF to improve the P1 "package" and make it more substantial.

 

[mcnul73]

It's just one issue out of many that highlights the lack of special service that is supposed to be given to P1s.
I'm afraid Red Roo can't solve the big problem, it has to be a collective decision by QF to improve the P1 "package" and make it more substantial.

Fully agree. This is a bigger issue stemming from the fact that Qantas decided to introduce a new tier of membership which was ultra elite, but then struggled to define its value add to members. Even the marketing on Qantas.com sounds like a hodgepodge of whever they could scrape together...

 

[opusman]

All P1s really got was a few benefits stolen from WPs.

 

[danny09]

All P1s really got was a few benefits stolen from WPs.

Disagree with that totally, WP never got front row choice when bookings, Special events, upgardes confirmed 7 days prior (when available ofcourse) & thats to name a few of the goodies, woops almost forgot the nice white card, lol

I love P1, but the trick is, not to expect too much.

It will be a sad day when I drop from P1, totally will miss it (no plans to do that for a couple more years)

To me the only way it could get better is confirmed international upgrades on request & more dom upgrades without using points, maybe have 5 a year you get to use or something.

 

[boomy]

Disagree with that totally, WP never got front row choice when bookings, Special events, upgardes confirmed 7 days prior (when available ofcourse) & thats to name a few of the goodies, woops almost forgot the nice white card, lol

Even when you put it this way, it still doesn't sound 3 times better then WP.
Front row choice is great, I agree but how many special events do most P1s get, one per membership year? It's not such a benefit to be proud of IMO. Upgrade confirmed 7 days sounds good but in reality it's often not what happens, even when there is availability. The white card does look great though

I love P1, but the trick is, not to expect too much.

Totally agree, but even with very low expectations I still manage to get disappointed sometimes. I shall try harder