How am I supposed to know this is genuine?

[Mattg]

I don't know whether this is genuine or not, but I know that Qantas (or a third party on behalf of QF) has been sending email surveys around over the past couple of days.

 

[ric_melb]

Hi BD 1959 and harvyk. The guy didn't mention anything about Qantas, other than the email purported to be from them. He did call Telstra who said to him it was most likely a scam, and to report it to Scamwatch. He was more angry with Telstra for charging him for a 1900 call. In the end Telstra reduced the charge by half. Have no idea why he remained on the phone for 20 minutes as it seems the questions he was being asked were too simple to be true!

 

[BD1959]

Have no idea why he remained on the phone for 20 minutes as it seems the questions he was being asked were too simple to be true!

Hmmm ... could be genuine afterall!

Have had a response from RR that they are following this up internally.

Regards,

BD

 

[njba]

If it smells like a dead fish and looks like a dead fish it probably is a dead fish. Good to see everyone likes to apply Occam's razor.

 

[puppysparkes]

The company itself is legit and have Qantas as a client Work - Ergo Strategy Not sure about the email though.

 

[Barks]

Hmmm, well I completed the survey earlier today and it was similar to other surveys I have been sent from Qantas. Asked the usual questions of how much domestic and international travel was done in the last 2 years, ratio of business vs leisure travel, what airlines have you flown, etc. Also alot of questions/statements at the end of the survey asking to compare Qantas, Air New Zealand, Jetstar and Air Asia. Was actually a pretty good survey.

I didn't get the feeling that it was a scam at all.

 

[medhead]

If it's a scam, it's a poor effort because it bombed me out as soon as I wouldn't give my exact age. Up to that point the questions were identical to previous QF surveys that I've done.

Tbh I hadn't noticed the reward for doing it. I was more interested in giving QF the feedback about why 3 of my 4 next int trips are with other airlines.

I had a survey, that looked similarly dodgy, from a different VAriety of domestic airline. told them I was born in a year starting with 18. They seemed happy.

Hmmm, well I completed the survey earlier today and it was similar to other surveys I have been sent from Qantas. Asked the usual questions of how much domestic and international travel was done in the last 2 years, ratio of business vs leisure travel, what airlines have you flown, etc. Also alot of questions/statements at the end of the survey asking to compare Qantas, Air New Zealand, Jetstar and Air Asia. Was actually a pretty good survey.

I didn't get the feeling that it was a scam at all.

Did you get asked to call a 1900 number?

 

[Barks]

Did you get asked to call a 1900 number?

No... thank goodness!!! It was conducted by SSI surveys and since I've been doing a few surveys run by them lately (from Accor Club Opinions), I didn't think anything of it :shock:. I should really know better than that!

 

[drewbles]

100% legitimate. Have done various surveys like this for QF in the past. Agreed it could be done in a more professional way to assure of privacy, but it's a survey. They ask zero identifying questions (if you are actually clicking the link).

This is being discussed elsewhere on the net. It's asking you about your domestic/international personal/business travel plans, and asking you compare various options of price/class/lounge access/ff point earn/checked baggage etc, with others (some J options had 'no points or scs' or 'earn points but no scs').

Each link will be personalised (the 'Dear' part in the email had the exact thing my QFF profile shows when I login for the 'Good evening mr DREWBLES' so I felt fine clicking the link) so QF know who it is in reality but they won't ask you for any.

 

[trippin_the_rift]

100% legitimate. Have done various surveys like this for QF in the past. Agreed it could be done in a more professional way to assure of privacy, but it's a survey. They ask zero identifying questions (if you are actually clicking the link).

This is being discussed elsewhere on the net. It's asking you about your domestic/international personal/business travel plans, and asking you compare various options of price/class/lounge access/ff point earn/checked baggage etc, with others (some J options had 'no points or scs' or 'earn points but no scs').

How are survey companies justifying their existence these days?
All the answers to these questions AND MORE is already available from insight and trait activity sitting in the QF database right now.

The only possible reason I can think of QF might do this is they have some kind of crazy 10 year agreement with an agency to run campaigns -- OR -- they want proof of how BS surveys are compared to their own data intelligence.

 

[drewbles]

How are survey companies justifying their existence these days?
All the answers to these questions AND MORE is already available from insight and trait activity sitting in the QF database right now.

The only possible reason I can think of QF might do this is they have some kind of crazy 10 year agreement with an agency to run campaigns -- OR -- they want proof of how BS surveys are compared to their own data intelligence.

Couldn't agree more. Considering they bought a big data company, I have no idea why they're not utilising their resources to dig through the mountains of data they have. Companies never cease to amaze me in their stupidity.

 

[cmon0005]

I got a survey of similar quality once before from a survey company on behalf of Melb Airport parking, I called Melb Airport office and someone called me back saying it was a legit survey. Sounds like they are using bottom of the barrel survey companies!

 

[Red Roo]

Hi BD,

Thanks for reaching out about this. I have confirmed that this is a genuine email and survey from our research partners.

Cheers,
Red Roo

 

[BD1959]

Hi BD,

Thanks for reaching out about this. I have confirmed that this is a genuine email and survey from our research partners.

Cheers,
Red Roo

Thanks for following-up Red Roo.

Hopefully the quality issues have been noted and will be followed-up with the company concerned.

- Off to dig the email out of my deleted box (and ignore any 1900 requests!)

Regards,

BD

 

[froggerADL]

Is the new Red Roo American? I don't believe we "reach out" in Australia and really hope we don't start to in the future!

 

[Pushka]

Is the new Red Roo American? I don't believe we "reach out" in Australia and really hope we don't start to in the future!

'Reaching out' is now used in Australia.

 

[eminere]

'Reaching out' is now used in Australia.

Totes. .....

 

[trippin_the_rift]

Couldn't agree more. Considering they bought a big data company, I have no idea why they're not utilising their resources to dig through the mountains of data they have. Companies never cease to amaze me in their stupidity.

I've been to 3 start-up tech events this year. All of them have a growing presence of corporates trying to be cool and figure out how to be like a start-up. Basically they try to see what new innovations, tech and stuff they can monetize is out there that they can't develop internally - then try and copy it (and fail), or buy the company.

While I don't have insight to what QF is doing with data (besides the obvious RTB, generic 'targeted' marketing and selling insights to potential and existing partners) - there are other loyalty programs which do close to zero.

I think we need to remember that it's not companies that are stupid - it's employees who have an attitude of wanting to do everything internally without any external assistance from professionals who live and die by the value they bring to the table.

Any ole joe can load up tableau and run a few pretty charts to get insights to justify their existence - but it takes a master jeweller to interpret, deeply understand and craft that junk into new revenue streams and new products. This is where the magic happens and the goldmine opportunity occurs.

As for surveys - it's all about the questions you ask, how they are asked, what incentive (if any) is offered, what the persona/segment type of the user is, where they are in their segment lifecycle and probability of shifting into a new segment. Add on basic factors like when the communication is sent, received, opened (from what device, country etc..) and their mood at the time - and it's incredibly clear that they simply don't work unless all the stars align.

 

[Anna]

Hopefully the quality issues have been noted and will be followed-up with the company concerned.

+1..........

 

[RooFlyer]

Hi BD,

Thanks for reaching out about this. I have confirmed that this is a genuine email and survey from our research partners.

Cheers,
Red Roo

Is the new Red Roo American? I don't believe we "reach out" in Australia and really hope we don't start to in the future!

'Reaching out' is now used in Australia.

Maybe so, but what would have been wrong with "Thanks for contacting us." ? More stupid buzz words.

And BTW, I reported an e-mail from Qantas in another thread that looked for all the world like a phishing e-mail ... asked to click on a link to update my contact details (yes, really!!). It turned out that it was genuine too, although there was nothing wrong, or changed, in my contact details!

QF simply don't have a clue sometimes.