Good news, I stay there all the time, mostly because of excellent checkouts. Do you know which L9 rooms have been totally refurbished or which you stayed in, since all rooms were in need of refurbishment?
As to refurbishment progress, I have no information, but the finished product looks very good. All of the rust/corrosion/mould is gone and the room was completely redone.
.Yes, the 4.00pm checkout is great, but I haven’t pushed for a later one. Certainly the best that I’ve found at a Hilton.
Yes, new carpet and black cabinets. Didn’t use the TV. No photos taken. Room and bathroom look good now.
. [I did raise a couple of small maintenance issues on the first morning, which were not addressed during my stay.]
It’s a shame that none of the NZ properties have executive lounges - you’d think at least Auckland would.Property: HH Queenstown
Date: June 2021, 2 nights.
Status: Diamond
Booked: King deluxe lakeview
Received: King deluxe lakeview
On checkin I was told the room wasn't ready. That's fine - it was 2.30 and checkin in is from 3pm. By 4.30 still no room so I went to enquire how long. "We are short staffed, and don't know". At this point I was offered a drinks voucher. I got to my room at 5pm. Apart from the 'thanks for being a diamond' at checkin, there was no other acknowledgement of status. I.e. no amenity or welcome letter. No upgrade even though there were suites available to book. The lakeview room is great though, with a large lounge area. And it does indeed have a good view of the lake - and the arriving aircraft.
On the first morning I was offered a full breakfast, with a coffee tax strictly enforced. I declined the coffee. I commented on this to a reception staff member that this was poor considering the delay checking in the day before. They then offered me coffee at breakfast for the 'rest of my stay'.
On the second morning I was told that as I diamond I could have a continental breakfast and could pay extra to upgrade. When I commented that I had had a full breakfast the day before with no extra charge I was waved through. They did not question me when I said no charge for coffee.
Overall, a very underwhelming experience. In my travels through NZ, people have been very grateful for any tourist business they can get. The ZQN HH was the exception. They must be busy enough to be able to take their guests for granted.
At least HH AKL and DT CHC give you drinks vouchers instead.
You'll at least get a cookie!
and
Wow, I'm sorry to hear you had such a poor experience and hope this experience isn't permanent.Property: HH Queenstown
Date: June 2021, 2 nights.
Status: Diamond
Booked: King deluxe lakeview
Received: King deluxe lakeview
Apart from the 'thanks for being a diamond' at checkin, there was no other acknowledgement of status. I.e. no amenity or welcome letter. No upgrade even though there were suites available to book. The lakeview room is great though, with a large lounge area. And it does indeed have a good view of the lake - and the arriving aircraft.
their buffet is also really good.
I also posted a review on TripAdvisor. Looking at other reviews it seems my experience is very much the norm, not the exception.Wow, I'm sorry to hear you had such a poor experience and hope this experience isn't permanent.
HH Queenstown has been my favourite ever HH property. I've always received 10/10 service here, not to mention the actual property is incredible too.
Its sad they enforce the coffee tax and breakfast tax
