How do I make a complaint and get my points all back?!

[JohnK]

I had the worst flight experience on Sunday night with Qantas flying from Brisbane to Sydney - where a 1 and half hour flight turned into a 3 and a half hour flight.....with my 7 month old baby!

Sorry to hear that you had a bad flight experience but if it was just to do with weather delays then not much can be done unfortunately.

I was flying SYD-BNE on Sunday and there were some delays and I also had a bad flight experience but I was actually feeling extremely ill and still needed to get to BNE to begin the working week on Monday. Luckily my flight was only delayed 15-20 minutes but I miised the 9:00pm Coachtrans bus and had to wait for the 9:40pm Coachtrans bus. Not a pleasant experience to be sitting around waiting feeling extremely ill.

Also note that there were issues with QF637 SYD-MEL. I guess this was the same aircraft that was servicing your flight. They made an announcement in the lounge close to boarding time that the flight had not even left BNE yet. Asked anyone without checked luggage to go to service desk but after a while told everyone not to bother as all earlier flights were full anyway. Should these people also receive some form of compensation?

 

[taswegian77]

The point i was trying to make was alot of parents with infants travelling expect everything to be done for them. As an example, coming off an international flight from SIN, there was a mother and 1 infant and one child, they had 4 bags and 2 prams between them. They were whinging and complaining the whole time when getting their bags that 'no staff member would help them pick up their bags, push their trolly and help with their children'. Why should this be an airline responsibility?


Single adult travellers have to do it by themselves, they generally don't whinge and complain if they have a high amount of luggage and an airline staff member wont help them.

Yes, help the disabled, UM's, etc etc, but really blaming the airline for *something* then adding the point of 'i have a 7mth old' is not a valid reason for a complaint.

Also based on previous threads the OP has made this is not the first time they are 'concerned' about a QF flight with an Infant. The OP was prepared to purcahse a QP membership just to have a BSCT on a flight from SYD-HNL. Now the OP knew that a BSCT is not guaranteed, yet still booked and confirmed the ticket, but as time got closer the OP decided it was getting to close to call and basically wanted a guaranteed BSCT seat. I'm sure many other mother's or parents wouldn't complain or go to such lengths to get a bassinet when they well know that it is not guaranteed when purchasing the ticket.



edit: Puts on flame resistant suit! So much for opinions 'ey!
Or should i just delete all my posts and make everyone happy...

Take a chill pill, the point originally was your tone. I guess you were the one who watched the lady struggle instead of lending a hand in SIN