How does Accor treat you as an Elite guest?

[puppysparkes]

Having had a look at the Hilton thread it appears well formatted and reads easily. I thought we could try the same here so I've incorporated a couple of headings from that thread and the Accor website.

Property:

Room booked:

Room upgraded/type: Yes/no

Rate: Advance purchase/Fully flexible etc

Free internet: Yes/no

Welcome drink: Yes/no - Water, bottled wine etc

Early check in/late out:

VIP treatment:

Access to executive lounge (if existing):

Additional care:

General comments:

 

[blackcat20]

Property: Brisbane Pullman

Room booked: Guest Room

Room upgraded/type: Nope

Rate: $161

Free internet: Yes (but had to enquire)

Welcome drink: Nope

Early check in/late out: Got an extra hour when asked for.

VIP treatment: Zilch

Access to executive lounge (if existing): Yes but they failed to mention it

Additional care: None. Tried to charge for "apology wine" at check-out.

General comments: Feedback discussed with GM and compensation made for stay so I'm looking forward to given them a second chance.

(and sorry for kicking off on a low note :shock: )

 

[TomVexille]

(and sorry for kicking off on a low note :shock: )

Someone had to...

 

[eric2011]

Having had a look at the Hilton thread it appears well formatted and reads easily. I thought we could try the same here so I've incorporated a couple of headings from that thread and the Accor website.

Property: Ibis brisbane

Room booked: 1 room as part of channel 7 promo Basic standard room ( El cheapo )

Room upgraded/type: Yes

Rate: $105

Free internet: Yes

Welcome drink: Yes/no - Water, bottled wine etc Comp btl water in room and 2 free drink vouchers plus small fruit platter in room

Early check in/late out: offered late till 5.00 pm

VIP treatment:

Access to executive lounge (if existing):

Additional care:

General comments: second stay both equal this month

Don't know if this works

 

[deka2]

Property:Sofitel Manila



Room booked: basic Room



Room upgraded/type: Yes to King Executive



Rate: about $250 for the one night



Free internet: Yes



Welcome drink: Yes, water sine chocolates and a bottled of Red



Early check in/late out: Was offered but we didn't need it



VIP treatment: front desk walked us to the lift and activated it to the Exec Lounge Floor. Staff we're waiting for us and called us by name.
Room wasn't ready so had some coffee and biscuits in the lounge.



Access to executive lounge (if existing): Yes signature drink in the evening was a Strawberry Daiquiri
Good selection of food



Additional care: none to mention
Staff were very friendly and helpful



General comments: the breakfast buffet downstairs was the most comprehensive I have ever seen. There was even a cheese and cold meats room. We were there on our way back from Boracay, and shopped for the day and night. The hotel is close to Mall of Asia.

 

[MartinMemo]

Property: Pullman Sydney Hyde Park
Room booked: King City View
Room upgraded/type: Yes (Queen Executive Level Hyde Park View)
Rate: $195
Free internet: No
Welcome drink: No
Early check in/late out: No
VIP treatment: None
Access to executive lounge (if existing): Existing lounge, access refused (despite even being on an exec floor)
Additional care: None
General comments: I was, until now, a regular here. After being messed around, I had lounge refused by the RDM. Having previously spoken to the GM about this, I emailed her, at which point she made her final decision to not allow me access (despite being on an exec floor and being platinum). I continued to argue this with the RDM, and requested the GM call me to explain her reasoning. Her call to me (approx 9pm) began along the lines of "Mr M. I am trying to sleep! How very dare you try to contact me!" in the most condescending tone I have ever heard. It took a call to the ED of loyalty for Accor aus&pacific to lift the GM's "this guest is to have no access or privilege during his stay" ruling lifted. I cancelled all my future reservations on the spot, while on the phone to the Sheraton on the Park, who were kind enough to listed while booking me in there for the same dates.

That night I ordered wedges, but just after decided that in fact I should sleep instead - I called from the room phone, and held for what felt like half an hour (could have been less or more) on hold. called twice from my mobile, gave up after what felt like an age, and then dragged myself downstairs again to cancel the order. Following this, a staff member came up to my room. He was initially invited in, as I left the phone in the room calling to prove that it was still on hold (it was) - he then refused to leave my room. I had to demand quite a few times for him to leave before he did.

I have never been yelled at and spoken down to by a member of staff before in my life - especially not a GM. I've never had to demand a staff member leave my room. They honestly treat me better at the Ibis world square.

 

[serfty]

... It took a call to the ED of loyalty for Accor aus&pacific to lift the GM's "this guest is to have no access or privilege during his stay" ruling lifted. ...

On what basis was the platinum lounge access right being denied?

 

[MartinMemo]

On what basis was the platinum lounge access right being denied?

Initially, they claimed they don't provide it to those who are upgraded to those rooms (despite being told otherwise by the GM a month ago), then I was told that they didn't know I had platinum status?? By this time, the lounge had ended, but the RDM did eventually offer me an alternative.

 

[serfty]

Property: Novotel Citygate Hong Kong

Room booked: Superior room with 1 queen-size bed

Room upgraded/type: NO - but Upper floor

Rate: HK$1088 - Advance purchase

Free internet: YES

Welcome drink: NO - bottled water in room

Early check in/late out: 4PM check out - could have had later

VIP treatment: none evident

Access to executive lounge (if existing): YES

Additional care: Choice of Complimentary Lounge or Restaurant Breakfast

General comments: Midnight arrival - Desk Clerk seem confused - changed room once they realised I was platinum

 

[Ricardo]

Property: Pullman Sydney Hyde Park
Room booked: King City View
Room upgraded/type: Yes (Queen Executive Level Hyde Park View)
Rate: $195
Free internet: No
Welcome drink: No
Early check in/late out: No
VIP treatment: None
Access to executive lounge (if existing): Existing lounge, access refused (despite even being on an exec floor)
Additional care: None
General comments: I was, until now, a regular here. After being messed around, I had lounge refused by the RDM. Having previously spoken to the GM about this, I emailed her, at which point she made her final decision to not allow me access (despite being on an exec floor and being platinum). I continued to argue this with the RDM, and requested the GM call me to explain her reasoning. Her call to me (approx 9pm) began along the lines of "Mr M. I am trying to sleep! How very dare you try to contact me!" in the most condescending tone I have ever heard. It took a call to the ED of loyalty for Accor aus&pacific to lift the GM's "this guest is to have no access or privilege during his stay" ruling lifted. I cancelled all my future reservations on the spot, while on the phone to the Sheraton on the Park, who were kind enough to listed while booking me in there for the same dates.

That night I ordered wedges, but just after decided that in fact I should sleep instead - I called from the room phone, and held for what felt like half an hour (could have been less or more) on hold. called twice from my mobile, gave up after what felt like an age, and then dragged myself downstairs again to cancel the order. Following this, a staff member came up to my room. He was initially invited in, as I left the phone in the room calling to prove that it was still on hold (it was) - he then refused to leave my room. I had to demand quite a few times for him to leave before he did.

I have never been yelled at and spoken down to by a member of staff before in my life - especially not a GM. I've never had to demand a staff member leave my room. They honestly treat me better at the Ibis world square.

Sounds like very poor form to me, I have booked two nights for the Rugby in mid August based on exec lounge access at this hotel for Plat members, may have to revisit.

How was the Sheraton by comparison ??

 

[MartinMemo]

Sounds like very poor form to me, I have booked two nights for the Rugby in mid August based on exec lounge access at this hotel for Plat members, may have to revisit.

How was the Sheraton by comparison ??

Still haven't stayed there. FFA on Facebook say nothing but good things. I'm everywhere but Sydney now toll early April when I will check it out for the first time.

 

[lisemare]

Property: pullman brisbane

Room booked: deluxe double

Room upgraded/type: No

Rate: Fully flexible etc

Free internet: Yes

Welcome drink: Yes 2 drinks in bar and a bottle wine in room

Early check in/late out: offered 4 pm checkout
VIP treatment:yes

Access to executive lounge (if existing): Yes

Additional care:

General comments:

Both times I've stayed treated as per published platinum benefits




Propertyullman grand quay sydney

Room booked:garden view

Room upgraded/type: Yes harbour view

Rate: Fully flexible etc

Free internet: yes

Welcome drink: No

Early check in/late out: no

VIP treatment: no

Access to executive lounge n/a

Additional care: no

General comments:
No newspaper delivered ( offered each day of stay ) , asked for late check out was offered until 1pm for $100. No drink vouchers offered . Best stay at hyatt in sydney if you want loyalty treatment and harbour views .

 

[MartinMemo]

Pullman Brisbane - i adore

 

[grussellt]

Property: Fairmont, Leura

Room booked: King

Room upgraded/type: Yes - upgraded to higher floor

Rate: Advance purchase - $139 for 2 including full breakfast : good value

Free internet: no - I think there should have been (Silver member, now) but there was access via a PC in lobby.

Welcome drink: no - but not expected as MGallery

Early check in/late out:

VIP treatment: None

Access to executive lounge (if existing):

Additional care: Nice dinner in a pleasant restuarant but a bit pricey (used a voucher to reduce cost).

General comments:[/QUOTE] Usual story - no points after a 2-month wait. Number was in booking. Claim lodged and receipts faxed to Le Club. Check-in at Places worked (hurrah) but now cancelled because stay has not yet been confirmed. Posted on facebook and advised it will be settled shortly: three weeks ago.
I have decided getting points out of Accor is slightly harder than extracting teeth

 

[Brooke01]

Hi all,

Thought I would add to this thread

Property: Mecure Charlestown, NSW

Room booked: Superior room with 1 queen-size bed

Room upgraded/type: Yes, to the "M Privilege" wing, and possibly the best room in the place. King/balcony/spa with floor to ceiling glass looking out to the main bedroom. Very nice !

Rate: $135

Free internet: YES

Welcome drink: Yes, and free bottles of water in room.

Early check in/late out: Not needed

VIP treatment: Welcomed as a Platinum and told of room upgrade.

Access to executive lounge (if existing): n/a

Additional care: n/a

General comments: I really like this place.
Only the second time I have stayed there, but both times have been looked after well.

Cheers

Brooke

 

[DC3]

Property: Pullman Sydney Hyde Park ..........

........ I have never been yelled at and spoken down to by a member of staff before in my life - especially not a GM. I've never had to demand a staff member leave my room. They honestly treat me better at the Ibis world square.

Having read this, that mob sounds very trashy to me.

I would be putting that on TripAdvisor.

 

[Deleted member 9370]

Property: Melbourne Sofitel


Room booked: Club Room


Room upgraded/type: Yes-Junior Suite


Rate: Advance purchase Advantage Plus members rate


Free internet: Yes


Welcome drink: Yes (two vouchers for bar) plus heaps of bottled water in room


Early check in/late out: not requested


VIP treatment: yes-fruit basket and note from GM


Access to executive lounge (if existing): YES


Additional care: none requested


General comments: Favorite Melbourne Hotel

 

[blackcat20]

Property: PullmanBrisbane


Room booked: guest room


Room upgraded/type: Yes, to corner room. We paid $100 to bump to a spa suite so we didn't have to change rooms.


Rate: Advance purchase rate but booked via email as part of service recovery trim previous stay. $186.


Free internet: Yes


Welcome drink: Full size Evian the first night. Bottle of wine second night. Small mt franklins both nights.


Early check in/late out: late check out requested at 10am and granted.


VIP treatment: note from the GM in room. Comp breakfast in restaurant.


Access to executive lounge (if existing): yes


Additional care:


General comments:

Two single nights booked via email, one in suite and other in guest room. Only $100 to bump second night to suite from upgraded corner room.

 

[blackcat20]

Property: Pullman Sydney Hyde Park


Room booked: superior twin (and superior double)


Room upgraded/type: Yes, superior twin with park view


Rate: Advance purchase during sale with included breakfast


Free internet: Yes


Welcome drink: Two bottles of wine, one per booking, delivered to my room


Early check in/late out: didn't ask/need


VIP treatment: drink vouchers for bar


Access to executive lounge (if existing): yes, for all guests in both rooms. Great lounge attendant.


Additional care:


General comments: great hotel and will happily stay there again.

 

[Qld4101]

Property: Pullman Sydney Hyde Park

Room booked: King

Room upgraded/type: Yes, Top floor Park view

Rate: Members Hotel Sale - 50% off -

Free internet: Yes

Welcome drink: No

Early check in/late out: Late check out requested could only offer 1300hrs

VIP treatment: drink vouchers for bar

Access to executive lounge (if existing): Yes

Additional care:


General comments: Happy with the stay, good friendly helpful staff would definitely stay again -