How does Accor treat you as an Elite guest?

[Matt_01]

The 7th digit on my account is "3".



Hmm, bizarre.

I just called Accor Customer Care (it took a few phone calls just to get the number - it's 02 8278 4189 in case anyone else needs it in the future) and the guy didn't know how to handle this so opened a case number and said he'd get back to me by email.

I would need to go back through my accounts to check the records which I am not bothered to do. I had a an Accor+ account via AMEX but this elapsed when I did not renew (cancelled) my charge card. There was someone in a private (P1) FB group that posted about difficulties with Accor and Accor+ and the QF stitch up and nothing worked. My experience has been completely different as it just all works out with the expected points posted to My QF account and my Accor account.

 

[maia200]

Yes I get all my Qantas points and everything I should normally works...as Platinum Plus my last digit is a 3.

 

[ksthommo]

Property: Ibis Styles Hobart
Status: Accor Plus Platinum
Room booked: Deluxe Room with 1 Kingsize Bed
Room upgraded/type: N/A
Rate: Red Hot Rooms, worked out to be $150 a night
Free internet: Yes
Free Breakfast: Yes with Platinum Status
Early check in/late out: Not Required
Welcome drink: Yes, two vouchers, redeemed for handles of beer.
Welcome gift: Bottle of Tassie water and Bag of Rocky Road

Was booked at the Movenpick until Ibis Styles came up on Red Hot Rooms saving quite a few dollars

Nice indoor pool and breakfast buffet was good.

 

[kangarooflyer88]

Property: Ibis Styles Hobart
Status: Accor Plus Platinum
Room booked: Deluxe Room with 1 Kingsize Bed
Room upgraded/type: N/A
Rate: Red Hot Rooms, worked out to be $150 a night
Free internet: Yes
Free Breakfast: Yes with Platinum Status
Early check in/late out: Not Required
Welcome drink: Yes, two vouchers, redeemed for handles of beer.
Welcome gift: Bottle of Tassie water and Bag of Rocky Road

Was booked at the Movenpick until Ibis Styles came up on Red Hot Rooms saving quite a few dollars

Nice indoor pool and breakfast buffet was good.

Similar boat as you, originally planned to stay at the Movenpick in Hobart at end of March but switched it to Ibis Styles Hobart given the red hot rooms. Nice to see you were treated well as an Accor+Platinum

 

[kangarooflyer88]

Property: Novotel Sunshine Coast Resort
Status: Accor Plus Platinum
Room booked: RESORT ROOM 1 QUEEN BED GARDEN VIEW
Room upgraded/type: N/A
Rate: Accor+ Stay Longer and Save, Room Only - $174.60/night
Free internet: Yes (speeds were decent in room but patchy on the patio)
Free Breakfast: Yes with Platinum Status
Early check in/late out: Arrived at 12:30 and was told room wouldn't be ready to 2. Requested a late check out and got to 12:30 (anything later and it would be $50 for late checkout to 2 PM)
Welcome drink: Yes, two vouchers
Welcome gift: Bottle of wine and lovely appetizer platter in fridge

Booked this weekend stay as a retreat from work and must say I was impressed by the resort. If you're looking for simple accommodation, then probably this isn't the hotel for you in terms of price. But if you're looking for a place to get away with plenty of activities to do (i.e. swimming, volleyball, games room, etc.) it can be quite good indeed. The resort is unique in the sense that there is a lagoon that is sort of the centrepiece of the resort with more expensive bungalows on the lagoon and yours truly's accommodation located on land. As noted earlier in the thread, there are a number of activities planned at the resort, which can be helpful if you got little ones in tow. In addition, a quick browse of the resort map lists a number of points of interest to look into.

The hotel itself has a restaurant/bar with a patio called Sola (Accor+ discounts accepted there). Breakfast is served in a buffet located inside the restaurant (wide selection of food items, I'd say it's comparable to the Fairmont Blue Mountains Resort). Breakfast is served from 6:30 to 10 and final service for dinner is 10 on Thursdays - Saturdays and 9:30 PM other times (so far as I can tell). Here's a little tip: if you ask the bar for sparking water with lime, it's free. There is also a coffee shop/convenience store (forget the name) that is located at the resort and they're open til 3 PM IIRC.


Aside from the activities, I was also impressed by the welcome gift which included a nice little appetizer platter in addition to the expected bottle of wine. If there is one thing I can fault the hotel for, it would be the placement of electrical outlets in the room. In particular, the ones near the desk are located at floor level, meaning if you have a MacBook with a fat charger block, you won't be able to plug in your laptop to charge. Instead, you must take your MacBook over to where the kettle is located, unplug the kettle and charge the MacBook from there (which obviously makes it hard to work on your MacBook versus using the table provided.

 

[Dr Bob]

Property ; Pullman Melbourne Swanston St Kids flying home after christmas.
Status ; Platinum
Room Booked ; Superior King 2 nights and Superior 2 Queens 2 nights
Upgrade ; Yes both rooms to Delux keeper on same floor
Early Checkin ; Yes the King available for 1 pm checkin (all bags placed in this room) But the double Queen was not available until 4.30pm
Late Checkout ; 2pm granted for the King Not required for the other.
Internet; Yes and good speed and easy login
VIP Treatment ; not really , no Accor priority checkin, 2 bottles water per room for 1 night only and a managers welcome note. 2 drink vouchers for 1 room only.
Lounge access ; Yes
Parking ; A block and a half away in Russel St $24 validated parking or $60 valet parking.

First time at this hotel since the upgrade. Great rooms bedding etc but noisy aircons. Reception very small and slow, Half hour wait at checkin / 5 in front of me and only 1 staff at 1pm. At a 2pm checkout only 2 people in front and about 5 minutes. Breakfast in restaurant is a la cart with juice yoghurt cereal buffet. Didn't have breakfast in the lounge as $50 extra for the kids and their rate was breakfast included.
Staff were great but reception under staffed. Took the valet parking as we had a car full of bags. Half hour wait for the car had ordered it for 4.30pm at 2pm checkout. Had a look at the lounge when arrived and it looks great, lots of seating and some quite areas.Large display of wines and spirits so son and I returned at 5.30pm for a drink / big disappointment - De Bortoli Legacy range and some beers only - you could order a mixed drink but charged back to room. Cannape range small but OK I would stay here again but it would have to be a lot cheaper than the Sofitel. Might try the upgraded Pullman on the Park next time but, again, would have to be cheaper than the Sofitel.

Another 2 night stay 1 month later.
A superior king booked and upgraded to a Premium Executive Room with seperate bedroom and large bathroom with a feature bath. A very comfortable room and no A/C noise. This was listed at nearly twice the rate of original room.
Rate was a little less than half that of the Sofitel so a no brainer.
Hotel still under staffed and surprisingly no management to be seen helping out. Ricky on the help desk and Asti at reception were both stressed but kept smiling and were very pleasant.
On our trip in (over 3 hours) we tried to call to book valet parking. Phones were never answered.
I'll complain to the manager when I get their email to revue.
They have a new bar on the 14th floor. Looks good from the lift but didn't go in. Will next time if the Sofitel rates stay high.
Found a lovely little restaurant, modern Asian, "Cookies" that is 50 meters up from Little Bourke through a brown doorway and up a flight of stairs, you wouldn't go in unless someone told you. Much better than Chin Chin with a great coughtail beer and wine list. Another reason to go back

 

[kermatu]

Property: Novotel Auckland Airport
Status: Gold
Room booked: Superior King
Room upgraded/type: No, but did get high corner room (quiet) with good airport views - sadly not an Exec room.
Rate: Standard (expensive)
Free internet: Yes
Free Breakfast: No
Early check in/late out: checked in after midnight. Got midday checkout
Welcome drink: Yes, two vouchers, redeemed for wines as part of room service as bar was closed.
Welcome gift: Bottles of water, welcome note and a sizeable platter of cheese, crackers, nuts and fruit. Impressive.

First stay at an Accor property after dropping back to Gold status. Such a convenient hotel and one where you know what you get. Is pricey of course. Some changes from previous (pre-COVID) stays - far fewer room service options overnight, bar closes earlier. But still a good option and I appreciated the room I was given and the amenities, even if a little disappointed not to get Exec floor benefits.

 

[kpro]

Welcome drink: Yes, two vouchers, redeemed for wines as part of room service as bar was closed.
Welcome gift: Bottles of water, welcome note and a sizeable platter of cheese, crackers, nuts and fruit. Impressive.

Wow, you received substantially better welcome amenities here as a Gold then I got as an Accor Plus Diamond member.

During my stay late last year, I received only one drink voucher, two bottles of water and a welcome card signed from "Paul and the team".

Wonder if my experience was not the norm.

 

[PineappleSkip]

First stay at an Accor property after dropping back to Gold status.

You didn’t miss out on much. In october I got exactly the same set of benefits as you as an Accor Plus WP member, and no corner room. I had an executive room but had paid for it.

Wonder if my experience was not the norm.

I think it was the norm


Cheers skip

 

[kermatu]

Wow, you received substantially better welcome amenities here as a Gold then I got as an Accor Plus Diamond member.

During my stay late last year, I received only one drink voucher, two bottles of water and a welcome card signed from "Paul and the team".

Wonder if my experience was not the norm.

Put two people in the booking, even if travelling solo. Usually results in extra vouchers. An old trick I picked up in the Sudan. (Blackadder reference, sorry).

I have stayed here probably 8 to 10 times, and was just one night so that might have helped.

I think ex-quarantine NZ hotels are not (or only slowly) delivering what they used to. Will post another experience shortly.

 

[kpro]

I normally put in two people, except when that results in the room rate going up. Was also there for one night only, had an early flight to catch.

Oh well, no big loss on the welcome amenity anyway.

 

[kangarooflyer88]

You didn’t miss out on much. In october I got exactly the same set of benefits as you as an Accor Plus WP member, and no corner room. I had an executive room but had paid for it.

Did not know Accor now has a World Platinum status level. Good to see them recognizing us valuable Accor members who stay exclusively at $80 Ibis hotels in Australia!

 

[PineappleSkip]

Did not know Accor now has a World Platinum status level.

Haha, misplaced use of the acronym, but the W does not stand for ‘world’

 

[maia200]

I cancelled a stay at the Pullman International Cairns and got a lovely welcome letter a day after my cancellation. In my letter it stated " As you are in our Deluxe City Mountain View Twin Room – unfortunately no upgrades will be available for this stay." I know they have Harbour View rooms too so maybe they were full. However it was a bit of a surprise to be told that before arrival because if that room was not available there were plenty other categories. Plat Plus. However I do always book at room I am happy to stay in.

 

[kangarooflyer88]

I cancelled a stay at the Pullman International Cairns and got a lovely welcome letter a day after my cancellation. In my letter it stated " As you are in our Deluxe City Mountain View Twin Room – unfortunately no upgrades will be available for this stay."

You're should be lucky to have the courtesy of being denied an upgrade before arrival. Most of receive no such notification (even at check-in)

-RooFlyer88

 

[maia200]

Definitely first time it has happened to me. Overall a rather nice welcome email. Even stating I will get a welcome gift - not like my last stays at Sofitel Brisbane.

• As one of our Platinum Members you have exclusive access to our premium high speed WIFI.
• As you are in our Deluxe City Mountain View Twin Room – unfortunately no upgrades will be available for this stay.
  • Please make the most of loyalty rewards during your stay – you have a balance of xx_xx_ points
    • Your welcome gift will be delivered to your room on arrival or later in the day. At this point I have arranged to have something sweet delivered to your room but if you have any preferences or dietary requirements, please let us know.
      • Planet 21 initiative – Earn 300 reward points in your Accor Live Limitless Account when you forego room servicing – help reduce the environmental impact of your stay by saving water, electricity and energy consumption – ask our team at reception for more information.
      • Our buffet breakfast offering is served daily in COCO’s Kitchen & Bar from 6:30 - 9:30am for $39 per person. Kids eat free with a paying adult.
      • Any other questions?

Scan the QR code on the insert in your key wallet to see our full Digital Compendium or talk to one of our friendly team members. We are available via email and phone.

 

[oz_mark]

Yep. In my experience the 7th digit of your membership number indicates status. 1 for no status, 2 for Silver, 3 for Gold, 4 for Plat etc. The final number is a checksum and therefore also changes when the status digit changes.

It's more complex

For standard ALL "308103 1" is base, and the digit changes as you say
For Accor Plus "308409 4" is silver, 5 for gold, 6 for platinum.

 

[Anna]

Is anyone else getting a weird message on their ALL account that says 'your benefits are suspended as updates to your payment method are still required'?

Then when you click on 'update my payment method' it doesn't take you anywhere?

Update: just found a FAQ which says this is an error notification except for people subscribed to ALL Signature.

 

[jase05]

Property: BreakFree Wirrina Cove
Status: Diamond Accor Plus
Room booked: Standard
Room upgraded/type: Yes, Golf view room
Rate: Red Hot room rate, $135/night
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Late checkout offered and taken
Welcome drink: Yes, two vouchers for use at bar or restaurant for beer or wine.
Welcome gift: Bottles of water, bottle of wine later on

Real spur of the moment booking this one as went for a Sunday drive and after a couple of cellar door stops it was getting late in the day. Booked at 4pm and to their credit they were ready for us when we rolled up just before 5pm. On arrival given upgrade to highest room level and given 2x small laminated cards which were our drink vouchers and a 50% Accor dining card. Now I wasn’t expecting much as BreakFree are generally about a 3 star property and whilst the room wasn’t a penthouse it was of decent size, relatively clean and had a comfortable bed and heating/cooling that worked well. Nice sitting area on the edge of the golf course and found it a peaceful and beautiful location. The property has a fair bit of potential but not sure if Covid related or financial problems but management seemed new and the property seemed a bit let go with many areas of the property closed such as the huge “Heysens” restaurant. Instead dinner was offered at a smaller restaurant/cafe area and was a Chinese restaurant. Food was superb though and 50% Accor plus so paid $50 for entree, soup, steamed rice and mains for both of us and had to wheel us out we ate that much
Used our drink vouchers for dinner on a couple of wines and then the manager came and apologised for no welcome gift and gave us a bottle of wine on the house for dinner. Small continental breakfast in the same cafe which was ok without being fantastic. As I said, the property has a lot of potential being attached to a golf course with a huge restaurant and some peaceful and beautiful surrounds so I hope they succeed in what they are doing. They really went out of their way to look after us and I’d stay down there again and might even lack my clubs next time

 

[SYD]

Is anyone else getting a weird message on their ALL account that says 'your benefits are suspended as updates to your payment method are still required'?

Then when you click on 'update my payment method' it doesn't take you anywhere?

Update: just found a FAQ which says this is an error notification except for people subscribed to ALL Signature.

Yep. Had me worried given I’d literally just signed up for 2 yrs Ibis Business (min Gold to Dec 2025). Also got an error that payment didn’t go through, even though it did and I got a bunch of emails welcoming me back to IB…

Anyway, found that FAQ yesterday and clicked ignore on the message with impunity.