Property: Mercure London Hyde Park
Room booked: reception informed me I'd booked 'a suite'. No way would it be called a 'suite' in Australia but it's quite nice, and not cupboard-sized although not huge either. I was given the 'Sapphire Suite' and fortuitously the wallpaper matches the colour of my luggage!
Room upgraded/type: apparently not
Rate: Advance purchase Fully flexible
Free internet: Yes
Welcome drink: Drink voucher (although when I tried to use it in the restaurant it was declined and I was told 'valid in the bar only'), 2 cardboard bottles of still water, 1 small can OJ, 1x175ml Sauv Blanc (not in fridge
), 1 coke, 1 Diet Coke.
Early check in/late out: n/a
Access to executive lounge (if existing): no lounge
General comments:
Having the drink voucher refused in the restaurant was super annoying. Apparently this hotel and the Indigo it backs on to 'share' the restaurant and don't honour each other's drink vouchers. Stupid way to lose customer goodwill for the price of a glass of house wine or beer. I went and had dinner elsewhere, so the hotel lost the price of the meal too.
My room has a cute balcony overlooking a nice little square and the balcony has furniture on it but access is prohibited 'for safety and security'
Again annoying as yesterday was actually warm enough to sit out!
Apart from those annoyances I quite like the room. The bathroom is lovely and has a heated floor which keeps the whole room at 23 degrees with no other heating - in fact I had to turn on the cooling during the night.
The first thing I had to do on entering the room was disable the Alexa spy system which has been installed ostensibly for guest convenience of being able to give verbal commands about lights, room service etc. Sorry but the idea of a device sitting in the corner of the room and listening to everything I say creeps me out. And it obviously is listening because otherwise how does it know to come to life at the word Alexa?
There were bright electronic panels that kept shining into the room even at night - luckily I was only here for one night because that is a deal breaker for me. I haven't needed a nightlight since I was six years old.
Would I stay again? I think I prefer the Indigo where I have stayed once before. There is also a Hilton. The vicinity is Paddington Station for those unfamiliar with London, so it's convenient for the Heathrow Express.
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