How does Accor treat you as an Elite guest?

The one time I tried to book a deal, could never find it when searching on the web site.

<$300 is good for a nice hotel, personally I dont even bother looking at Ibis level but each to their own.
 
Property: Novotel Annecy Centre, France
Status: Gold
Room booked : Standard Queen
Room upgraded: Yes, but after first, standard room was not acceptable
Rate: Flexible E140
Free internet: Yes
Welcome drink: 1 drink voucher
Welcome Gift/other recognition : Nil (including nothing in first assigned room)

Parking E15. Hotel's own u/g parking.

Discovered that this place is built partly over train tracks; assigned room on top floor (4th) was over the track and a train rumbled underneath when I walked in. Went straight back down to get alternative. The non-tracks end of the hotel is where the elevators are, and as its school hols, there are zillions of kids about, so I didn't want to go there.

Settled on a room that looked OK, and assured trains stopped at about 8pm. That sounded unlikely. Second room was 'executive' with a couple of cokes and an OJ; no bottled water.

Trains stopped at 10:30, so OK, just a low rumble where I was and ear pugs sorted that out.
 
I would say be flexible with where and when you want to stay.

I'm not. I stay where I want to stay, not where a hotel chain 'encourages' me to go. That's why I'm not 'loyal' to hotel chains - if one I have status with (Accor, IHG, Hilton) is where I want to be, for the right price, than I go for it. Else another one. But I don't stay across town just to get a good deal.
 
@jase05 you seem to find some good Red Hot Room rates. When I look they aren’t available. Have you noticed any pattern to when these rates are released in Adelaide?
Helps with us that we usually stay midweek at the Sofitel and they often have sales. Peppers Waynouth always seems to be Red Hot Rooms no matter what time of the year or day of the week. We haven’t stayed there since it was refurbished but the points earn is poor and we like the Sofitel so just pay whatever it costs.
I do avoid Ibis and the line where possible and I’m not wedded to Accor totally
 
I'm not. I stay where I want to stay, not where a hotel chain 'encourages' me to go. That's why I'm not 'loyal' to hotel chains - if one I have status with (Accor, IHG, Hilton) is where I want to be, for the right price, than I go for it. Else another one. But I don't stay across town just to get a good deal.
Completely agree here, it depends on a number of factors, location, quality, price, etc. With that being said I'll generally check Accor first for Asia Pacific and Europe since they are prevalent in those markets and often serve as a good benchmark. However, sometimes even then I won't find something that works and end up having to go with another chain. For instance, I need a hotel when I'm back in Australia on May 26. I checked Accor and the only decent hotel I could find was well north of $300. Meanwhile I flip to IHG and see I can book the Kimpton for 35,000 IHG points ($150 USD/night) which arguably is better than most Accor properties in Sydney Centreville.

But yeah, I wouldn't necessarily bend myself into a pretzel to make a hotel rate work, it's usually the other way around.

-RooFlyer88
 
Property: Mercure London Hyde Park

Room booked: reception informed me I'd booked 'a suite'. No way would it be called a 'suite' in Australia but it's quite nice, and not cupboard-sized although not huge either. I was given the 'Sapphire Suite' and fortuitously the wallpaper matches the colour of my luggage! 😂

Room upgraded/type: apparently not

Rate: Advance purchase Fully flexible

Free internet: Yes

Welcome drink: Drink voucher (although when I tried to use it in the restaurant it was declined and I was told 'valid in the bar only'), 2 cardboard bottles of still water, 1 small can OJ, 1x175ml Sauv Blanc (not in fridge 🙄), 1 coke, 1 Diet Coke.

Early check in/late out: n/a

Access to executive lounge (if existing): no lounge

General comments:

Having the drink voucher refused in the restaurant was super annoying. Apparently this hotel and the Indigo it backs on to 'share' the restaurant and don't honour each other's drink vouchers. Stupid way to lose customer goodwill for the price of a glass of house wine or beer. I went and had dinner elsewhere, so the hotel lost the price of the meal too.

My room has a cute balcony overlooking a nice little square and the balcony has furniture on it but access is prohibited 'for safety and security' 🙄 Again annoying as yesterday was actually warm enough to sit out!

Apart from those annoyances I quite like the room. The bathroom is lovely and has a heated floor which keeps the whole room at 23 degrees with no other heating - in fact I had to turn on the cooling during the night.

The first thing I had to do on entering the room was disable the Alexa spy system which has been installed ostensibly for guest convenience of being able to give verbal commands about lights, room service etc. Sorry but the idea of a device sitting in the corner of the room and listening to everything I say creeps me out. And it obviously is listening because otherwise how does it know to come to life at the word Alexa?

There were bright electronic panels that kept shining into the room even at night - luckily I was only here for one night because that is a deal breaker for me. I haven't needed a nightlight since I was six years old.

Would I stay again? I think I prefer the Indigo where I have stayed once before. There is also a Hilton. The vicinity is Paddington Station for those unfamiliar with London, so it's convenient for the Heathrow Express. IMG_2507.JPGIMG_2506.JPGIMG_2503.JPGIMG_2505.JPG
 
Helps with us that we usually stay midweek at the Sofitel and they often have sales. Peppers Waynouth always seems to be Red Hot Rooms no matter what time of the year or day of the week. We haven’t stayed there since it was refurbished but the points earn is poor and we like the Sofitel so just pay whatever it costs.
I do avoid Ibis and the line where possible and I’m not wedded to Accor totally
I'm happy to stay midweek and am flexible in when I travel. Have been trying to plan a trip to Adelaide for a while and would like to stay at the Sofitel, but every time I start planning the rates are quite high.
 
Property: Swissotel Sydney
Status: Accor Plus Platinum
Room booked: PREMIER KING ROOM
Room upgraded/type: Yes, Executive KING ROOM
Rate: Corporate rate
Free internet: Yes
Early/Late Checkout: Yes, Checked in at 11am without notifying the hotel upfront.
Welcome drink: 1x Vouchers
Welcome gift: After check in at 11am, there was no gift in the room only 2 water bottles.
After returning in the evening, I received a hand written note, a big bottle of sparkling water and a plate with fresh and dried fruit and some nuts.
 
Property: Mercure London Hyde Park

Room booked: reception informed me I'd booked 'a suite'. No way would it be called a 'suite' in Australia but it's quite nice, and not cupboard-sized although not huge either. I was given the 'Sapphire Suite' and fortuitously the wallpaper matches the colour of my luggage! 😂

Room upgraded/type: apparently not

Rate: Advance purchase Fully flexible

Free internet: Yes

Welcome drink: Drink voucher (although when I tried to use it in the restaurant it was declined and I was told 'valid in the bar only'), 2 cardboard bottles of still water, 1 small can OJ, 1x175ml Sauv Blanc (not in fridge 🙄), 1 coke, 1 Diet Coke.

Early check in/late out: n/a

Access to executive lounge (if existing): no lounge

General comments:

Having the drink voucher refused in the restaurant was super annoying. Apparently this hotel and the Indigo it backs on to 'share' the restaurant and don't honour each other's drink vouchers. Stupid way to lose customer goodwill for the price of a glass of house wine or beer. I went and had dinner elsewhere, so the hotel lost the price of the meal too.

My room has a cute balcony overlooking a nice little square and the balcony has furniture on it but access is prohibited 'for safety and security' 🙄 Again annoying as yesterday was actually warm enough to sit out!

Apart from those annoyances I quite like the room. The bathroom is lovely and has a heated floor which keeps the whole room at 23 degrees with no other heating - in fact I had to turn on the cooling during the night.

The first thing I had to do on entering the room was disable the Alexa spy system which has been installed ostensibly for guest convenience of being able to give verbal commands about lights, room service etc. Sorry but the idea of a device sitting in the corner of the room and listening to everything I say creeps me out. And it obviously is listening because otherwise how does it know to come to life at the word Alexa?

There were bright electronic panels that kept shining into the room even at night - luckily I was only here for one night because that is a deal breaker for me. I haven't needed a nightlight since I was six years old.

Would I stay again? I think I prefer the Indigo where I have stayed once before. There is also a Hilton. The vicinity is Paddington Station for those unfamiliar with London, so it's convenient for the Heathrow Express. View attachment 326670View attachment 326671View attachment 326672View attachment 326673
Interestingly I stayed at the Indigo and the Mercure side honoured my drink voucher. Funny how two 'competing' hotels have a secret passage between. I was given an additional drink voucher as the room was not yet ready so they encouraged me to relax at the bar
 
Yes the secret passage was much the best way to go back to Paddington for the journey to LHR! I went the long way round to arrive at the Mercure first time 🙄

I noticed there's another Mercure nearby, Mercure Paddington, but its exterior didn't look great. Glad I picked the Mercure Hyde Park.
 
Property: Sofitel Nusa Dua (Bali)
Status: Accor Plus Platinum
Room booked: Luxury room, resort view
Room upgraded/type: Yes...eventually pool access. See below
Rate: 5 nights at ~$270 and last night Accor plus free night
Free internet: Yes
Early/Late Checkout: Arrived late. Late checkout yes but see below
Welcome drink: 2x Vouchers
Welcome gift: Unsure...don't think so. See below

We arrived around 7:50pm. Directed to reception to check-in. There they took photocopies of our passports and walked us to the club lounge to continue check-in. Cold towel and some non-alcoholic drink provided. No mention of an upgrade and realise none received. I questioned this and was told hotel is fully booked. I called them out on this as there were many suites available to be booked as well as upgrade rooms (but with two single beds). They at first insisted fully booked. So I asked what would happen if I booked a suite right now? Where would I sleep. Then told they don't upgrade to suites (and still insisted they were fully booked).

Was told I could pay the difference between the highest non-suite room (which they would have upgraded me to) and the cost of a suite. Figured that could be alright. They suggested about ~$700. I thought they meant for the remaining 5 nights but no, per night! I told the that's a joke. I could literally book a suite not for that cost. It makes no sense!

As this point I was just annoyed and wanted my room. So I said don't worry, we'll just take the room we booked. At this point they said they can move us the following day to a room with plunge pool or lagoon access. I said thank you, that would be great. However, still very annoyed at the blatant lie about availability and somehow trying to palm off the last minute suite rate as the difference in cost between the highest non-suite and a suite (should be under $100.

All non-suite rooms are actually identical in terms if size and layout. I suspect the call the highest floor (level 4) the ocean view rooms. Ground floor have lagoon access on the resort facing side and suspect the other side has the plunge pools.

Breakfast is available in either the lounge or main restaurant. Free drink only available at the lobby bar (selection of Bali style coughtails and mocktails, Bintang not an option :o). Lounge has tea and cakes 3pm to 5pm and drinks and canapes from 5:3pm to 7:30pm (including a selection of coughtails and wine (wasn't game to try it)).

Got to move to the pool access room around midday the next day. It's done very well in terms of maintaining privacy. Some pics below. If folks want more info/pics of the resort let me know and I'll post some.

Now this greeted us in our original room. I do wonder if this might have been the reason they didn't want us to change rooms. I don't know if the bit of fruit and piece of cake was related to the anniversary welcome or the intended welcome gift. We'll never know!
20230430_201912.jpg20230430_202129.jpg20230430_202134.jpg20230430_202148.jpg20230430_202208.jpg20230501_082149.jpg20230501_123640.jpgP5010002.JPGP5010011.JPG
 
Property: Mövenpick Zürich Flughafen (Airport)
Status: Accor Plus Platinum
Room booked: Classic Queen
Room upgraded/type: Premium King (top floor)
Rate: Advanced Saver Rate (99 CHF/night)
Free internet: Yes
Early/Late Checkout: N/A
Welcome drink: 1x Vouchers
Welcome gift: Free bottles of water in room?

No issue checking into the hotel with it being about 8 minutes away from the airport by tram. Hotel itself appears a bit dated on the outside:

IMG_9977.jpeg

However the room was quite nice for the price paid (and looking at the descriptions it seems like I got upgraded to a much nicer room) :
IMG_9980.jpeg
IMG_9982.jpegIMG_9981.jpeg

Room has Nespresso machine and kettle (a first for a hotel I visited in the Europe this trip!). Most importantly were the inclusions of bath robe and slippers:

IMG_0032.jpeg

Free drink voucher was redeemable at bar (which is open till midnight everyday) for what seems to be any wine, beer and non-alcoholic drink on their menu. I went for a glass of red:
IMG_0119.jpeg

Would I stay here again? Absolutely, and would recommend it given its location and amenities, particularly if the price is under 100 Francs/night.

-RooFlyer88
 
Looks the same inside and out as the Movenpick Zurich Airport, where I am right now.
Keen to see your review of that.

I’m booked at the Hilton across the road in early July… but only because the TripAdvisor reviews of Movenpick were very bad.

Hilton’s near double the price, so I’m not opposed to Movenpick if they’ve lifted their game.
 
Keen to see your review of that.

I’m booked at the Hilton across the road in early July… but only because the TripAdvisor reviews of Movenpick were very bad.

Hilton’s near double the price, so I’m not opposed to Movenpick if they’ve lifted their game.

The nearby Hilton faces the freeway, so if noise is an issue, check out rooms at the back. You can just see it from the Movenpick at the back left here:

IMG_2864.JPG

My stay at Movenpick was perfectly OK. A bit dated, but did the job except the aircon did not work. I reported this to check-in & they insisted it was 'slow' but working, but there was nothing coming out of the vent. Offered & took a fan, so I dare say an on-going issue.

Property: Mövenpick Zürich Airport
Status: Accor Gold
Room booked: Classic Queen
Room upgraded/type: Offered, declined.
Rate: Flexible
Free internet: Yes
Early/Late Checkout: N/A
Welcome drink: 1x Vouchers
Welcome gift: 1 glass bottle of water.

Free shuttle to/from Arrivals 2 at airport every 20 mins in busy times.

IMG_2857.JPG
 
Free shuttle to/from Arrivals 2 at airport every 20 mins in busy times.

View attachment 327807
Was unaware of the hotel shuttle. I ended up taking the tram which is one stop (meaning you don't need to pay since no one's gonna be checking tickets on a tram on a one stop). Will keep that in mind though next time I'm in Zürich

-RooFlyer88
 
Property: Sebel Canberra Civic
Status: Accor Plus Platinum
Room booked: Superior 1 Queen
Room upgraded/type: Superior 1 Queen and 1 Single
Rate: Platinum room guarantee - Accor Plus rate ($570 for 2 nights)
Free internet: Yes
Free Breakfast: Yes, still a la carte but new menu
Early check in/late out: Neither requested
Welcome drink: Yes, choice between bottle of De Bortoli red or wine (to add to the collection)
Welcome gift: No

Back at the Sebel again over a few very busy nights in Canberra - most properties fully booked or rates astronomical due to the Federal Budget. The ALL engine allowed me to make this booking using the Platinum room guarantee and indicated it was an Accor Plus rate. There was confusion at check-in over the rate as the reservations system indicated the rate for 2 nights was $734 whereas my email showed $570. The front desk looked the booking up in another system and could see the $570 rate. I'm guessing the higher rate was the actual guaranteed room rate - not sure if the Accor Plus rate should be bookable in conjunction. In any case $285pn felt like a terrific deal when all other comparable properties nearby were $350-450.

A decent upgrade - I had no use for the extra bed, but the Queen + Single rooms have substantially more space than Queen rooms. I believe it's the same footprint as the Exec King.

PXL_20230508_055251185.jpg PXL_20230508_055218663.jpg PXL_20230508_055233889.jpg PXL_20230508_071342307.jpg

Breakfast is still an a la carte arrangement with OPL - you get some breakfast vouchers at check-in and present these at the cafe. The menu has changed (since my last visit in March) with fewer traditional breakfast options and some more lunch options.

I went for the chicken panini and the chicken and avo salad. Both were quite good and very substantial portions. Barista coffee included and good like my previous stay.

The opening hours listed at the top of the menu aren't accurate - they're were open for breakfast at least as early as 7:45am. I didn't ask whether one could use a breakfast voucher at lunch time instead but I think there's a good chance you could.

PXL_20230508_223525109.jpg PXL_20230508_224809411.jpg PXL_20230509_220625385.jpg
 
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Property: Novotel sydney darling harbour
Status: Accor Plus gold
Room booked: Superior 2 Double Beds
Room upgraded/type: Superior 2 Double beds Harbour view
Rate: Group Promotion
Free internet: Yes
Free Breakfast: no, but offered reduced rate
Early check in/late out: Neither requested
Welcome drink: Yes, x2 vouchers. Had a trainee at check in who gave me 2, was meant to only get 1
Welcome gift: Bag with bottled water, wine and cookie

In all, great hotel next to ICC (where I’m going for a conference). Great restaurant that applied Accor plus discount. Very competitive rate for location (booked less than 2 weeks ago for 220 pn - most places were over 300).
 

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Nicer stay than my last one there back in October.
What status level are you?

Property: Mercure London Hyde Park

Room booked: reception informed me I'd booked 'a suite'. No way would it be called a 'suite' in Australia but it's quite nice, and not cupboard-sized although not huge either. I was given the 'Sapphire Suite' and fortuitously the wallpaper matches the colour of my luggage! 😂

Room upgraded/type: apparently not

Rate: Advance purchase Fully flexible

Free internet: Yes

Welcome drink: Drink voucher (although when I tried to use it in the restaurant it was declined and I was told 'valid in the bar only'), 2 cardboard bottles of still water, 1 small can OJ, 1x175ml Sauv Blanc (not in fridge 🙄), 1 coke, 1 Diet Coke.

Early check in/late out: n/a

Access to executive lounge (if existing): no lounge

General comments:

Having the drink voucher refused in the restaurant was super annoying. Apparently this hotel and the Indigo it backs on to 'share' the restaurant and don't honour each other's drink vouchers. Stupid way to lose customer goodwill for the price of a glass of house wine or beer. I went and had dinner elsewhere, so the hotel lost the price of the meal too.

My room has a cute balcony overlooking a nice little square and the balcony has furniture on it but access is prohibited 'for safety and security' 🙄 Again annoying as yesterday was actually warm enough to sit out!

Apart from those annoyances I quite like the room. The bathroom is lovely and has a heated floor which keeps the whole room at 23 degrees with no other heating - in fact I had to turn on the cooling during the night.

The first thing I had to do on entering the room was disable the Alexa spy system which has been installed ostensibly for guest convenience of being able to give verbal commands about lights, room service etc. Sorry but the idea of a device sitting in the corner of the room and listening to everything I say creeps me out. And it obviously is listening because otherwise how does it know to come to life at the word Alexa?

There were bright electronic panels that kept shining into the room even at night - luckily I was only here for one night because that is a deal breaker for me. I haven't needed a nightlight since I was six years old.

Would I stay again? I think I prefer the Indigo where I have stayed once before. There is also a Hilton. The vicinity is Paddington Station for those unfamiliar with London, so it's convenient for the Heathrow Express. View attachment 326670View attachment 326671View attachment 326672View attachment 326673
 
Nicer stay than my last one there back in October.
What status level are you?

Platinum

Any ALL experts - from staying at various Accor properties in U.K. I haven't had any points land direct into my QFF account - is that correct? When I stay in Asia Pacific region I seem to be able to triple dip - points direct into both ALL and QFF then I can transfer between them as well if I want. But the UK stays are only showing up in my ALL account, nothing in QFF.
 
I haven't had any points land direct into my QFF account - is that correct?

Yes -


5.1 When staying at a Participating Hotel in the geographic areas listed below, Linked Members that have completed an Eligible Stay will earn:
(a) the Reward Points and status points that are usually earned by Members of ALL on completing an Eligible Stay in Asia Pacific (Australia, Cambodia, China incl. Hong Kong SAR and Macau SAR, Fiji, French Polynesia, Indonesia, Japan, Laos, Malaysia, Maldives, Mongolia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam), in accordance with the Terms and conditions of Membership of the ALL Programme; and​
(b) Qantas Points at the rate following rate: Every $1 (AUD) of Eligible Spend (Hotels) earns three (3) Qantas Points.​
 

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