How does Marriott treat you as an elite?

[mokuni]

Status: Platinum
Property: Marriott Tang Singapore
When: 09/04 -10/04/2018
Booked: Deluxe Room King
Upgrade: Junior Suite, then to Presidential Suite. Long story short, had water drainage problem while draining tub at 11pm. Complained, as hotel was fully booked moved from Junior Suite to Tang Un Tien Suite. Man was it huge. Didnt manage to enjoy much as just wanted sleep really.
Received: Lounge access, late checkout, Breakfast.


Status: Platinum
Property: JW Marriott Singapore South Beach
When: 10/04 -11/04/2018
Booked: Deluxe Room King
Upgrade: Executive Suite. Originally given Club room night before, wrote in chat night before and on the day. Got changed to Suite.
Received: Lounge access, late checkout, Breakfast.

If you're wondering why I moved hotels, I was doing this challenge (Marriott Rewards Free Night Certificate After Two Stays For New & Existing Accounts?) and now have a free 1-5 cert

 

[albyd]

Status: SPG Gold
Property: Westin Times Square New York
When: 8-10 May
Booked: Grand Deluxe Guest Room
Upgrade: Premium Deluxe Room King
SPP Reward redemption
Had originally booked the Grand Deluxe Guest room on 16th Floor as it had heaps of space and was coming on the back of a 5 night stay at Conrad NY so were used to the extra space. Didn't receive an upgrade on check-in - wasn't expecting one as I know not to expect it with SPG Gold. The room was not very reflective of the Westin 'brand' - was quite like most New York hotel rooms - quite old and tired.

I complained to the front desk particularly as the Mrs wasn't happy. The next day, they moved us to the Grand Deluxe room on 30th floor. Much nicer room - smaller but not a poky room so we were happy - very good service recovery by Westin. Well located Hotel - would stay there again.

 

[joshuaross]

Status: Platinum
Property: Marriott Sydney Harbour
When: 30 Jun 2018
Booked: Opera House View Guest Room
Upgrade: Junior Suite with Opera and Harbour View
Received: Lounge access, late checkout offered until 6 pm and free breakfast. I received a bottle of wine in the room, fairly deluxe chocolates, a free dessert (I had the chocolate brownie) and a vanilla malt milkshake. Plus they didnt charge me for the bottle of water I utilised from the minibar.

As a guide, I am platinum, and sitting on about 80 nights in 2018 alone.

 

[Danger]

Status: Platinum
Property: Renaissance Brussels
Date: one weekend night last month
Rate: EUR117
Booked: standard queen/king
Received: large king, early check-in, late check-out, restaurant breakfast (lounge closed), welcome amenity of some canapes and two beers, welcome note.

 

[Haplo]

Status: Gold
Property: JW Marriott South Beach
Date: 17/07 to 18/07
Rate: SGD 480
Booked: Premier Room
Received: No upgrade, got the same room as booked. Lounge access granted as gold member.

 

[dairyfloss]

Status: Gold
Property: JW Marriott South Beach
Date: 17/07 to 18/07
Rate: SGD 480
Booked: Premier Room
Received: No upgrade, got the same room as booked. Lounge access granted as gold member.

Ouch - It's a big price to pay for that room with no upgrade - was the hotel pretty full? Did you seek anything out or just left it to them to do it, or not.

 

[Haplo]

The whole of Singapore is pretty full. Conrad is at 700 and Westin 700 as well.

Just staying one night for business so just check in online, got the key on arrival. Room is good for one person so not really fussed.

 

[Danger]

Status: Platinum
Property: Courtyard Istanbul airport
Date: one weekday night last month
Rate: EUR54
Booked: standard queen/king
Received: king on "executive floor" (which has absolutely no significance whatsoever), full restaurant breakfast.

Property: Marriott Istanbul Hotel Asia
Date: one weekday night last month
Rate: EUR98
Booked: standard queen/king
Received: executive king, full restaurant breakfast (lounge not open for breakfast).

 

[cove]

We have 3 nights at the Marriott Marquis in New York for $499 and I will go to a Vacation Club seminar. I don’t need a time share so that won’t be a problem.

 

[get me outta here]

@cove, I remember you mentioning that, still to do it by the look of it. OT, but I just saw, Come From Away in Toronto and it’s one of the best shows I’ve ever seen. Consider it if it’s still in NYC, take tissues though.

We have 3 nights at the Marriott Marquis in New York for $499 and I will go to a Vacation Club seminar. I don’t need a time share so that won’t be a problem.

 

[cove]

Thanks GMOH. I haven’t booked NYC for 2019 as the Qantas Double Status hasn’t been released.
We saw Carousel,Bands Visit, Mean Girls, Once On This Island and Sponge Bob Square Pants.
Previous visits we saw Dear Evan Hansen, Hamilton, Waitress, Groundhog Day (closed now), Hello Dolly and Billy Joel.
We sometimes do matinees as well as evening shows and the Marriott Marquis is fantastic for short walks to the theatres. Sure it isn’t the best hotel in New York but the location is a winner for us.

 

[Danger]

Status: Platinum Elite
Property: JW Marriott Bucharest
Date: three nights earlier this month
Rate: RON963 for two nights plus a third night using a free night certificate
Booked: one king or two doubles
Received: large king, restaurant breakfast, huge welcome amenity of cold cuts and two local beers, two bottles of water per day, evening turndown.

Property: Marriott Warsaw
Date: three nights earlier this month
Rate: PLN1396
Booked: one king or two doubles
Received: corner junior suite king (which isn't a suite), late check-out, welcome amenity of points, multiple bottles of water per day, evening turndown.

Property: Sheraton Zagreb
Date: four nights earlier this month
Rate: EUR447
Booked: deluxe queen
Received: junior suite, small tray of sweets, hand-written but non-personalised welcome note, multiple bottles of water per day, evening turndown, full breakfast in the restaurant (no lounge).

 

[JohnK]

Not an elite but recently used a 7 night certificate for a Friday-Friday stay in Hua Hin resort.

We felt like we received great treatment. We were getting 6-8 bottles drinking water/day and on Thursday evening invited to 1 hour coughtails. Not everyone is invited. Don't think the resort has a lounge.

 

[dairyfloss]

Wasn’t sure if to post here, or Starwood thread, but given we are now integrated, I chose here...

Status: Platinum Premier Elite
Property: Sheraton Grand Bengaluru Whitefield
Dates: 16-21 Sep 2018
Rate: Corporate Rate of INR9,500++ incl. bfast, wifi and local office transfers
Booked: Deluxe King (lead in type)
Received: Junior Suite (6 categories up). Huge multi room, even for junior, with living, 2nd bathroom, etc.
Other: Club Lounge, welcome notes, fruits, a million bottles of water daily, but that’s pretty standard anywhere regardless of status, in India.

A very nice property, for where it is, and easily the best of those that I have stayed in, in this part of town. Hotel service is great, but possibly too slow at times. The contractor for transport has failed me a few times already and some ‘constructive criticism’ was delivered to management on that today. But, the food is fantastic - so far really great at all outlets and maybe the best I’ve had overall across 20+ 5 star properties in Bangalore. Local stuff; western stuff; it’s all good.

Recommended, if you are unlucky enough to have to endure these parts as often as me.

Cheers,
Matt.

p.s. for some reason, the hotel has decided to pipe in contemporary country music at all hours of the day in common areas and in the lounge, and it is really, really irritating. I’ve taken to carrying my headphones and listening to my own stuff to drown it out and save my sanity!

 

[dairyfloss]

Status: Platinum Premier Elite
Property: JW Marriott Singapore South Beach
Dates: 22 Sep 2018
Rate: Reward Night (50,000 pts)
Booked: Deluxe King (lead in type)
Received: Premier Club King (+5 categories).
Other: Club Lounge, Chocolates, bottles of water.

Much better experience on this stay compared to the last, where no upgrade was offered or given. Would now stay again

Cheers,
Matt.

 

[dairyfloss]

Status: Platinum Premier Elite
Property: The Westin Hyderabad Mindspace
Dates: 23-25 Sep 2018
Rate: INR 8,500++ Corporate Rate, incl. b'fast
Booked: Deluxe King (lead in type)
Received: Executive Suite (+4 categories).
Other: Club Lounge, bottles of water.

Nice hotel, if a little tired. Service is good, and staff very friendly. Food quite nice - especially the garlic & parmesan bread pizza thing in Prego! My first visit to Hyderabad, after countless trips to Bangalore, and must say I find it a much more laid back place to be, and get around (edit: by India standards!).

Cheers,
Matt.

 

[drron]

Status- Life time platinum elite.
Hotel- Marriott Lake Biwa.
Date. September 2018.
Booked- entry level room.
Received-larger room on top floor with private onsen.
Lobby lounge becomes a Platinum lounge in evenings.
Plus water each day, half bottle white wine,cheese and crackers.

Restored my faith.Last 2 stays,4 Points Surry Hills and Marriott Tang Dynasty Singapore, had received no upgrade.

 

[dairyfloss]

Status: Platinum Premier Elite
Property: The Westin Kuala Lumpur
Dates: 26 Sep 2018
Rate: MYR517++ Corporate Rate, incl b’fast and wifi
Booked: Deluxe King (lead in type)
Received: Executive 1 Bedroom Residence (+4 categories).
Other: 9AM check-in, Club Lounge, bottles of water.

A pretty impressive suite/apartment, which I think is probably more suited to long stay guests, with a functional kitchen and full sized fridge, study, living, small casual dining and other zones. Lots of empty cupboards and shelves around.

Seperate private entry to the residences is also available from the street, though easily accessible from the lobby as well, if held doors and a million greetings are more your thing I’ve had enough of that for this run, so appreciate the peace and quiet.

Cheers,
Matt.

 

[amaroo]

Platinum Elite stayed at Ritz Carlton Pudong Shanghai .... booked one suite and one room with club access - received exactly what I booked. Spectacular hotel with absolutely stunning views.

Only complaint - the stay was early Oct, and today I was finally awarded the points, that's basically 10 weeks. Ended up with 78,678 points for a two night stay. No idea if that's correct or not - how does one calculate these things?

 

[leadman]

Only complaint - the stay was early Oct, and today I was finally awarded the points, that's basically 10 weeks. Ended up with 78,678 points for a two night stay. No idea if that's correct or not - how does one calculate these things?

Wow, don't complain! For two nights, two rooms i thought it would be around 10 - 15,000! they probably added a late fee penalty.......