How easy is it to cancel a QF booking done on FF pts

[MelbMan]

We have 2 business class return seats Melb-Singapore leaving late May 2023, coming back mid Jun 2023. We may not wish to go to an event that these flights were booked for. Flights done on FF pts and a small amount of money. How easy are these to cancel. Q

Question No 2 is if we elect to just go to Singapore for a few days how willing will QF be to vary the date of the return leg?

Have some other flights on VFF from Singapore to South Africa on SQ. I wonder what their cancellation policy is like?

Thanks in advance.
John

 

[AIRwin]

For QF, assuming it's a Classic Reward booking:
FAQ - https://help.qantas.com/support/s/article/Cancelling-or-changing-a-Reward-flight-booking
Cancellation/change fees - https://www.qantas.com/au/en/frequent-flyer/discover-and-join/terms-and-conditions.html#fee-schedule

For VA, assuming it's a Reward booking:

Velocity Reward Seat | Virgin Australia

Learn about Economy and Business Reward Fares available for Velocity members using Velocity Points. Find detailed fare rules and inclusions to help you make the most of your rewards.

www.virginaustralia.com

(click on "International and Partner airlines")

 

[Dr Ralph]

Click 'cancel booking'. Can't be much easier. Then sit back and wait for a refund of points and taxes.

 

[mx838383]

Go to manage bookings. Hit cancel booking. Points should return within 48 hours, if not call them and they can contact the frequent flyer team to get the refund done within 2-3hrs. Taxes with credit card should return within 3-4 weeks currently. Although from my experience it took 1 week for refund of taxes go through. I was advised by agent if paying with PayPal or third party, it usually takes longer for refund to go through which is why they quote longer time frames. This is more due to PayPal and the third party end and the way refund processes works with them. Hope this helps.

 

[cjd600]

Its easy. Just call up to make a change, and they'll most likely cancel the booking.

 

[encryptededdy]

Assuming these are booked as classic rewards, you will be refunded the full points and taxes, minus 6000 points cancellation fee.

If they are booked as Points + Pay, then it will depend on the fare type you booked.

 

[RichardMEL]

In terms of changing dates, it will depend on rewards availability - which is likely to be slim at this point in time - so keep that in mind.

 

[Daver6]

Assuming these are booked as classic rewards, you will be refunded the full points and taxes, minus 6000 points cancellation fee.

If they are booked as Points + Pay, then it will depend on the fare type you booked.

Just to clarify. It's 6000 points per passenger.

 

[TheInsider]

Its easy. Just call up to make a change, and they'll most likely cancel the booking.

Why call, when it's literally a click away?

More prone to errors too.

 

[encryptededdy]

Why call, when it's literally a click away?

More prone to errors too.

I think it was a joke about Qantas phone agents cancelling bookings (whether directly or due to failure to reticket) when you call up about a change.

 

[cjd600]

Why call, when it's literally a click away?

More prone to errors too.

Ah, a joke….re all the instances of cancellation in error when someone calls to make a change.
Call to make a change, voila, it’s cancelled.

 

[MelbMan]

Thanks guys, appreciate your advice. Have QFF pts coming out my backside so the small 6000pt fee per passenger won't be too painful.

With the Virgin/SQ part of this journey this was done on the phone. The Virgin rep spelt my sisters name wrong which meant cancelling the first booking and making a second. Getting a refund on overcharged taxes took about 8/9 weeks, 3 or 4 lots of calls, exhausting, a real test for your perserverance. But very little time waiting on the phone with VFF, a couple of mins max.

 

[drmatte]

Hi. Does it remain this easy if you’ve already taken some of the flights?
e.g. fly to Europe as first part of multi trip then decide to change or cancel second part (classic reward flight home)
are there any gotchas, even if the first part was made using a cash ticket?

If it's that simple, why would anyone pay one way pricing? Just book the one way flight you want, and tack on a classic reward flight home and you essentially have return prices for a one way ticket, plus the cost of cancelling the points booking (6000 Qantas points with Qantas)

If you tried the same thing with cash fares they hit you with a large price difference for the first (already flown) leg when you cancel the return flight right?

 

[Quickstatus]

Its easy. Just call up to make a change, and they'll most likely cancel the booking.

Yes you don't even have to request a cancellation. They will just cancel. They know what to do

 

[Quickstatus]

If it's that simple

Just tack a classic rewards - if only its that simple.

 

[drmatte]

Well it’s not as if you have to be picky about scheduling if you intend to cancel it.

 

[Quickstatus]

picky about scheduling

If you intend to cancel then you don't need the classic reward, but people usually buy a return because of the outbound - with the intention of returning

 

[renatts]

Thanks guys, appreciate your advice. Have QFF pts coming out my backside so the small 6000pt fee per passenger won't be too painful.

With the Virgin/SQ part of this journey this was done on the phone. The Virgin rep spelt my sisters name wrong which meant cancelling the first booking and making a second. Getting a refund on overcharged taxes took about 8/9 weeks, 3 or 4 lots of calls, exhausting, a real test for your perserverance. But very little time waiting on the phone with VFF, a couple of mins max.

3 or 4 calls and 8/9 weeks? you've been spoiled - just you wait until Qantas takes 4 months and 47 calls to refund your taxes

 

[aikman]

Would you bother chasing a $95 refund or would you let it go?

I cancelled a classic reward 9 months ago and have been chasing the tax refund ever since. It's more about the principle now rather than the money but I am getting tired of calling and getting empty promises.

 

[Daver6]

Would you bother chasing a $95 refund or would you let it go?

I cancelled a classic reward 9 months ago and have been chasing the tax refund ever since. It's more about the principle now rather than the money but I am getting tired of calling and getting empty promises.

My standard response when I hear this. Call your credit card company and initiate a charge back. Stop banging your head against a wall