Corporate Plus Fare Rules
- The Basics: this is our fully flexible fare. There is no fee to change the fare, and it is fully refundable in most circumstances, at an applicable fee up to 24 hours after departure. It also gives you the benefits of a free checked baggage allowance of up to 32kg, priority check-in and complimentary access to The Lounge. (located in the domestic terminal of selected Australian Capital City Airports.)- Changes: you can change the date and time of your flight and the name of the passenger and you do not have to pay a change fee. All you have to do is contact the Guest Contact Centre (GCC) at any time up to 24 hours after your flights scheduled departure time. If you used our website, mobile website or mobile phone application to book your flight, you can also change the date and time of your flight on-line (on our website:
www.virginblue.com.au/managedbookings or mobile website: mobile.virginblue.com.au via the application up to 60 mins prior to your flights scheduled departure time. Your new fare may be more expensive than the original fare. You must pay any fare difference when you change your booking. Any other changes to your flight (e.g. changes to routing) are not permitted and will be treated as a cancellation.- Cancellations: you can cancel your flight at no additional cost by contacting the GCC at any time up to 24 hours after your flights scheduled departure time. If you used our website, mobile website or mobile phone application to book your flight, you can also cancel your flight on-line or via the application up to 60 mins prior to your flights scheduled departure time.
- Refunds and Credits: if you cancel your flight in accordance with these fare rules, you can elect to receive one option of either a credit or a refund, depending on how you paid for your flight. Note that refunds are not available for all forms of payment.Credit: credit is available for all forms of payment. You may receive a credit for the amount you paid for your flight. The credit must be used within 12 months from the date you purchased your flight. If you elect to receive a credit, you cannot subsequently apply for a refund. To book a new flight using your credit, you must contact the GCC. Your new fare may be more expensive than the original fare. If you booked your flight using Velocity points, you can only obtain a credit. You cannot obtain a refund.Refund: refunds are not available if you booked your flight with Velocity points or with a credit from a previous flight. If you are eligible for this option, you can elect to receive a refund in the same form as the original form of payment, less an administrative fee. The applicable administrative fee will be the fee published on our website at the time you make your request. A higher fee will apply if your fare relates to an international flight.. The applicable fee applies per guest, per cancellation. Our current fees are listed on our website at
Flight specials and holiday deals | Virgin Blue. Where you have paid by cash or EFTPOS, the refund will be directly deposited into your nominated Australian or New Zealand bank account. If you have booked using credit from another Virgin Blue fare type, you will not be eligible for a refund.- Book and Hold: if you book through a travel agent or call our GCC you have the option to hold your reservation (without payment) for 48 hours. You must pay for the flight within 48 hours or your booking will be cancelled automatically. Any reservations made within 48 hours of your flights scheduled departure time will require instant payment. The Book and Hold functionality is not available for bookings made using Velocity Points.- No show: if you do not fly and do not notify us within 24 hours after your flights scheduled departure time, you will forfeit any fare paid and/or your Velocity Points (as applicable).
If you check in, but do not fly, you will not be eligible for a refund or credit.- Other important fare rules: this fare is only applicable from origin to destination and no en-route stopovers are permitted.- Currency: for international travel, the currency in which you made your original booking will apply any changes or cancellations you make. Please refer to the Fees and Charges tab in the Booking section of our website or your itinerary for applicable charges in that currency.
