We had to cancel my wives return business class flight to London due to illness, this was pre-Covid cancellations.
The booking was made with Aunt Betty (Flight Centre), we paid them a $600 cancellation fee and they said they needed to wait for Etihad to refund them before they could refund us, and that this would take around 12 weeks.
Its now been 15 weeks and AB are still saying they have not received the funds back from Etihad.
Does anyone have any experience of this, or suggestions? I suspect Etihad won't talk to us because it was booked via an agent (did so because they were cheaper, regretting that now).
We're owed about $5,500 which is not insignificant to us.
The booking was made with Aunt Betty (Flight Centre), we paid them a $600 cancellation fee and they said they needed to wait for Etihad to refund them before they could refund us, and that this would take around 12 weeks.
Its now been 15 weeks and AB are still saying they have not received the funds back from Etihad.
Does anyone have any experience of this, or suggestions? I suspect Etihad won't talk to us because it was booked via an agent (did so because they were cheaper, regretting that now).
We're owed about $5,500 which is not insignificant to us.