How long did Qantas take to process your refund for cancelled flights?

[Must...Fly!]

Just over 2.5 weeks for an EK PNR I cancelled online. Cash followed points by about 2 days. Only downside was because the ticket was in EUR I lost $20 because of forex moves, such is life.

 

[OATEK]

Our latest experience was that we cancelled 2 tickets on 28/3/2022, and money was back on the credit card on 6/4/22 - so just over a week.

 

[Virgin Bart]

The system must bee broken. I've received about 5 refunds in the last fortnight. All took about a week. Something's really wrong over at QF.

 

[RAM]

The system must bee broken. I've received about 5 refunds in the last fortnight. All took about a week. Something's really wrong over at QF.

Are Q staff working to rule perhaps? Hit Q where it hurts and speed up refunds vs previous model?

 

[levelnine]

Classic award cancelled in mid January. Still waiting for refund of taxes after two phone calls promising it would be refunded in 5-7 business days.

 

[Port Power]

I’ve just watched the 7:30 Report on ABC. Qantas financial man said as of next week, 80% of refunds will be easily done on line and refunds received within a week. Not for “complicated bookings” or bookings made through travel agents.

I’ll believe it when I read reports here on AFF!

 

[CaptJCool]

I’ve just watched the 7:30 Report on ABC. Qantas financial man said as of next week, 80% of refunds will be easily done on line and refunds received within a week. Not for “complicated bookings” or bookings made through travel agents.

I’ll believe it when I read reports here on AFF!

I saw that report tonight where Leigh sales interviewed Andrew David.

I wondered if there had been changes to enable online refunds to be done at the “touch of a button” rather than all the rigamorale that has ensued upto now?

the promise was 80% of future refunds within 7 days.

from memory, they had refunded $1.4 billion in the past year

 

[Muppet501st]

I canceled a QF reward last week 13th April. Called up QF and was talking to someone within 15mins, as I needed the points back quickly to snag a RTW J seats. Points back within 30mins, and $ back onto my card yesterday 19th!!

 

[Virgin Bart]

from memory, they had refunded $1.4 billion in the past year

Not at all excusing QF's absurd delays, but that really is an extraordinary amount!

 

[bnr032]

What about the taxes?

A Day later, but it was only $5.60 USD.

 

[dajop]

In cancelling two awards, nothing after 4 weeks, so called QF to ask what was happening. They were able to manually intervene and said points would be back within 48 hrs and refund soon after that. 5-7 days later, points from one award were returned and noticed a couple of days later that the taxes/surcharges from both awards had been refunded. But 3 weeks on, points from one of the awards have still not been refunded. Psyching myself into another call with them. How f&@*#&ed up are their processes? I mean it shouldn't be this hard, should it? These were simple single sector QF operated award bookings in economy.

 

[jboy90]

I just spoke with Qantas now about a refund I requested via phone in February. Managed to get through to Cape Town with a great agent (Phoebe), using the standard 13 13 13 number all sorted in under 35 minutes!! I'm shocked!

 

[BrendanC]

Booked a Sin-Syd-Mel on 24Jan last points and cash thru QFF. Cancelled 7 Feb due to change of departure airport. Still waiting for refund of points and cash. Now 11th week!

 

[dk4]

I wondered if there had been changes to enable online refunds to be done at the “touch of a button” rather than all the rigamorale that has ensued upto now?

I imagine that all the rigmarole was put in place, by the board, to ensure that Qantas wasn't trading while insolvent - as Rex has suggest might have been "technically" happening during the pandemic. With better cash flow now, as more flights are booked, refunds may start to happen faster...

 

[BrendanC]

Just rang Qantas re previous commentary. Wait time was 18 mins amazing! Operator took details and referred to Awards team for refund. 7 mins later call cut off as I am asked by the IVR “how did the call go today”. Not happy. Voicemail 2 mins later advising refunded today and cash in 8 weeks!! Nice to see Q using our money for 19 weeks.

 

[jaseb]

Cancelled a number of flights across 2 seperate award bookings on Thursday

Points and taxes refunded and in account within 48 hours for the booking which had origin altered (ie. full tax recalculation I believe??)

For the booking where I cancelled flights but origin remained the same, nothing as yet.

 

[magicpies]

Cancelled at the start of March (award redemption with WestJet), called up after 6 weeks and only got 1 of the 2 passenger points refunded. Advised to call back again 8 weeks after cancellation to chase up taxes.

 

[sqrt()]

I think I just manifested my refund.

Remembered this afternoon I was still waiting on ~$130 from an award booking cancelled 22 April (though possibly earlier). Points had come back into my account soon after cancellation.

I had made a couple of changes including from QF/QF to QF/JQ outbound/return, so figured it might make it necessary for a call.

However 20 minutes later I received an email saying it had been processed.

Happy to offer a manifestation training session for those interested...

 

[djkelly69]

Booked HKG-MEL x3 award seats on 17 Feb, cancelled online a few days later. Got points back a couple of weeks later (because I managed to win the lottery and get an Aus agent at the call centre when following up). Cash refund received today.

On the plus side I made $12 due to currency fluctuations.

 

[FishFood]

I have a business sale fare, that I want to confirm the cancellation policy on, since I may be taking a different trip instead. The fare conditions say that there is a cancellation fee of AUD $600, would this be reduced by the fly flexible policy since it was booked Mar 1 for travel in early Nov?