How long did Qantas take to process your refund for cancelled flights?

[DC3]

.... It would not surprise me if the lengthy delays in arranging for refunds represent part of a deliberate strategy to hold on to cash for as long as possible to sure up Qantas' financial position ...

Oh, surely not.

 

[Berlin]

The refund situation is obviously purposeful and systematic, on a global level. I am hearing some much worse stories from some overseas carriers (Finnair, Lufthansa and so on) but also some surprisingly positive reports about others (Easyjet, funnily). Qantas seems to be 'just' half bad in their endless delays. Not a happy time for air travelers right now

 

[StevoQFtraveller]

I called up a couple of days ago to get a refund on my cancelled QF flight. The customer services agent said there would be a minimum of 12 weeks before getting the refund. On asking why so long, she replied that the staff needed to be paid first! Liked her honesty!

 

[Guvner]

12 weeks and counting.

 

[MEL_Traveller]

Got my refund at 8 weeks... but minus the credit card fee.

What's the scoop on that? I can't remember is the consensus was that we should get that back... and through the bank or from QF?

 

[Daver6]

Got my refund at 8 weeks... but minus the credit card fee.

What's the scoop on that? I can't remember is the consensus was that we should get that back... and through the bank or from QF?

You should get it back from QF. They're the ones who charged it, not the credit card company.

 

[bsb]

I’m now at 16 weeks and no refund. I booked via a TA and QF won’t talk to me. I find this unacceptable. Am I being unreasonable? What would you do? I have 3 bookings in total worth over $10k and I didn’t sign up to be a financier for QF so I’m slightly annoyed.

 

[Scr77]

It‘s fair enough that you’re annoyed. But, your beef is with the TA. It’s possible that QF have made the refund and the TA is not passing it on.

 

[sanne]

After about 16 weeks of endless phone calls and emails to QF and Amex, I finally received my refund via a charge back from Amex. Sometimes that is the only route. Used it to receive refund for cruise too after endless waiting and excuses.

 

[Daver6]

I’m now at 16 weeks and no refund. I booked via a TA and QF won’t talk to me. I find this unacceptable. Am I being unreasonable? What would you do? I have 3 bookings in total worth over $10k and I didn’t sign up to be a financier for QF so I’m slightly annoyed.

Totally unacceptable. I'd call the travel agent. Tell them their problem getting the money out of QF isn't your problem. Inform that that if they don't refund you in x days you'll initiate a credit card charge back.

 

[NM]

I am now only waiting for one more refund from QF. I have received refunds for:

• Paid (I-Class) fare BNE-AKL - 3 weeks
• 2 x FF Classic Awards BNE-AKL (less $3.00) - $ 4 weeks, points 3 weeks
• 1 x FF Classic Award MEL-BNE (less $0.40) - $ 4 weeks, points 5 weeks

Still waiting for:

• Paid (I-Class) fare AKL-MEL - 5 weeks

All 4 refunds were initiated on the same phone call. AKL-MEL was charged in NZD, so perhaps they are waiting for a more favourable exchange rate before processing?

 

[Guang]

I called up a couple of days ago to get a refund on my cancelled QF flight. The customer services agent said there would be a minimum of 12 weeks before getting the refund. On asking why so long, she replied that the staff needed to be paid first! Liked her honesty!

we've been waiting for 4 months, still ringing, still waiting.....

 

[Mattg]

I've mentioned this in another thread, but if you've been waiting more than 8 weeks for a refund, you can call Qantas and their policy is to expedite it.

 

[Daver6]

I've mentioned this in another thread, but if you've been waiting more than 8 weeks for a refund, you can call Qantas and their policy is to expedite it.

The problem is when you haven't booked directly with QF, QF won't deal with you. Travel agents (in my case Amex travel) say that Qantas says its 12 weeks...and now I'm being told 3 months. They just make it up as they go along.

 

[Gorcat]

When I called Qantas to request a refund to my credit card for a cancelled flight earlier this month, I was advised that it would take 8-10 weeks for this to be done.
If it hadn’t been refunded after 10 weeks I was to call back and the refund would then be processed immediately.
The advisor stated that there would be no confirmation emails re my request, and advised that I should make a manual note of the date of this conversation.

My question is, is anyone receiving their refunds before the 8-10 week period (no points involved in my case, just cash) or are we all having to call back again after 10 weeks?

 

[AIRwin]

There was a recent poll:

How long did Qantas take to process your refund for cancelled flights?

Qantas is telling many customers (including me) that refunds for cancelled flights is currently taking around 10 weeks to be processed. Qantas has claimed (according to some media reports) that " most refunds are being processed within six weeks", which does not seem to be the experience of many...

www.australianfrequentflyer.com.au

 

[Leigh744]

Not sure if the right thread or not! Booked my Qantas flights through Amex Travel and received the refund today (refund dated 24/7), nearly 6 weeks after requesting the cancellation. Haven't received my $450 travel credit back yet though.

 

[Daver6]

Not sure if the right thread or not! Booked my Qantas flights through Amex Travel and received the refund today (refund dated 24/7), nearly 6 weeks after requesting the cancellation. Haven't received my $450 travel credit back yet though.

Firstly, that's very speed. Took 12+ weeks for me. Then another 5 business days for the travel credit to appear. If it's been more than 5 days, follow it up with them.

 

[Memma]

It took them almost two months to refund the taxes and points for an award flight I had booked (optimistically) from Melbourne to Brisbane in August... I had to email the FF service centre to get anything done.

 

[StevoQFtraveller]

I was initially told minimum of 12 weeks to receive a refund. However, got the refund in 10 days!! My lucky day!