well, out of my 4 refunds, all have processed the fare/taxes components. But 3 out of 4 did not process the credit card fee refund, all of which were verbally confirmed to me when making the refund requests. It would appear that the system conveniently "forgets" to complete the credit card fee refund, and I expect many people either never notice or think its just too hard to call back for the relatively small amount and just let it ride.
I called back today to enquire about my three credit card fee refunds. All three showed as being "requested" to the very pleasant and helpful Qantas Premium agent. She confirmed the booking references, passenger details and amounts with me, then put me on hold while she called the correct internal department. She then confirmed that all 3 bookings would be refunded the credit card fees in the next 3 business days.
Amounts included $0.40 (for a QFF domestic award booking), 2 x $1.50 for two passenger international award booking, and NZ7.00 for a paid flight booking. So a total of a little under $10. Was it worth the effort? Probably not from a financial perspective, but certainly was from a personal satisfaction perspective.