How long do points/SCs take to credit?

[straitman]

Ditto......

Ditto. 6 days and counting!

(Normal average for me is 2 days, sometimes up to 4 - so something has gone wrong).

I wonder if it's a side-effect of their IT upgrade that was occurring over the weekend.

Ditto Ditto :!:

 

[Tooner]

+1. My sample size is only 2 flights, but my flights (activity date according to website) were on 15th and 17th whilst processing dates were 17th Nov and 19th respectively. They were showing when I checked on 21st (AM).

Same for me, both 21st and 22nd flights came through on 24th.

Not expecting to see the double SC's until after the promo period

I may be wrong, but I think my double credits were included, otherwise I don't see how a saver and a flexi SYD - MEL would get me 60 SCs?

 

[ricee007]

Requested missing points 12 weeks ago, still haven't shown up.

Not booking any Virgin flights till they do.

I don't fly particularly regularly, but got travel (recently) booked for January and February, and again in March.... would have probably given Virgin a February booking, but.

 

[DGW]

Just as an update, points and SCs from my two flights last Saturday (19th) finally credited overnight...

 

[straitman]

Three of my four flights for last weekend have now posted. I obviously teleported from MEL to CBR and forgot that I had done so :!:

 

[Stephen65]

Usually very quickly for me as in within a day or two. My flight yesterday morning is already credited but the flight yesterday afternoon not yet.

 

[straitman]

Usually very quickly for me as in within a day or two. My flight yesterday morning is already credited but the flight yesterday afternoon not yet.

Agreed, but last Sat & Sun when the computers were down seems to be 'different'.

 

[MarkD]

All flights for last weekend have shown up for me now

 

[straitman]

All flights for last weekend have shown up for me now

All of ours are there now also.

 

[PeteJ]

All flights for last weekend have shown up for me now

Likewise, my MEL-CBR flight last Saturday (19 November) has posted within the last hour.

 

[tuapekastar]

All flights for last weekend have shown up for me now

Ditto here.

 

[Limewood]

Outbound leg 5th Nov. in J flyer JQ SYD/HNL all Flyer and Status points posted 2days later but return leg HNL/SYD not turned up, now its 2 weeks later, I'm not impressed with Qantas.

 

[straitman]

Outbound leg 5th Nov. in J flyer JQ SYD/HNL all Flyer and Status points posted 2days later but return leg HNL/SYD not turned up, now its 2 weeks later, I'm not impressed with Qantas.

Limewood,

This is a Virgin thread.

 

[wallacej]

Got my partner points and status (delta) before the V A points, which by the way have still not shown up.

Sent from my Desire HD using AustFreqFly

 

[serfty]

November 2012 Data Points:

Delta flights taken Friday 2nd had posted by Monday 5th

AirNZ flights taken Sunday 4th/Tuesday 6th had posted by Thursday the 8th.

 

[boylero]

dont you love it when you have a question in mind and you come to the forum to realise there are others with the same question? :-D

 

[cssaus]

Crediting of points & SC's on VA flight numbers operated by partner airlines

Recently did the following itinerary:

27/11 SYD-LAX VA (points/SCs posted)
27/11 LAX-JFK VA flight #/DL operated (points/SCs not yet posted)
03/12 JFK-LAX DL flight (points/SCs posted)
03/12 LAX-HNL DL flight (points/SCs posted)
10/12 HNL-SYD VA flight #/HA operated (points/SCs not yet posted)

Of the above sectors, it may be a bit too soon for the points & SCs to post for HNL-SYD sector.

I am beginning to suspect that when flying on a VA code-share flight number operated by a partner airline, there is an issue in getting points & SC's posted. Exactly the same thing happened to me when I did a LAX-JFK sector in August on a VA flt # operated by DL which took me a month to get my points & SC's posted.

After ringing Velocity & speaking to the Platinum agent I was advised to send an email to the Platinum email address for a retro miles claim.

Has anyone else experienced this issue?

 

[cssaus]

Re: Crediting of points & SC's on VA flight numbers operated by partner airlines

Recently did the following itinerary:

27/11 SYD-LAX VA (points/SCs posted)
27/11 LAX-JFK VA flight #/DL operated (points/SCs not yet posted)
03/12 JFK-LAX DL flight (points/SCs posted)
03/12 LAX-HNL DL flight (points/SCs posted)
10/12 HNL-SYD VA flight #/HA operated (points/SCs not yet posted)

Of the above sectors, it may be a bit too soon for the points & SCs to post for HNL-SYD sector.

I am beginning to suspect that when flying on a VA code-share flight number operated by a partner airline, there is an issue in getting points & SC's posted. Exactly the same thing happened to me when I did a LAX-JFK sector in August on a VA flt # operated by DL which took me a month to get my points & SC's posted.

After ringing Velocity & speaking to the Platinum agent I was advised to send an email to the Platinum email address for a retro miles claim.

Has anyone else experienced this issue?

My HNL-SYD flight on HA posted today with bonus points, SC's & eligible sector.

My comment about being credited for VA code-share flight numbers operated by a partner airline may only apply to those flights operated by Delta. As I mentioned, the exact same thing happened to me on a delta operated LAX-JFK flight last August.

 

[GPMoore]

Re: Crediting of points & SC's on VA flight numbers operated by partner airlines

Itinerary
12/11/12 BNE-LAX VA - (Operated by VA) - points/SC posted
12/11/12 LAX-CVG VA - (Operated by Delta) - No points/SC posted
28/11/12 CVG-LAX VA - (Operated by Delta) - No points/SC posted
28/11/12 LAX-SYD VA - (Operated by Delta) - No points/SC posted
30/11/12 SYD-BNE VA - (Operated by VA) - No points/SC posted

All travel classes booked showed as elligible for points & SC in respective FF prog rules, but no movement yet. This seems lengthy, anyone else been held by slow issuance of late?

Ordinarily, Delta points have come thru very efficiently in the past. This one has me flummoxed. I have queried the missing points & SC with VA Platinum query service but, two weeks hence, still waiting.

 

[ROTR]

Re: Crediting of points & SC's on VA flight numbers operated by partner airlines

Recently did the following itinerary:

27/11 SYD-LAX VA (points/SCs posted)
27/11 LAX-JFK VA flight #/DL operated (points/SCs not yet posted)
03/12 JFK-LAX DL flight (points/SCs posted)
03/12 LAX-HNL DL flight (points/SCs posted)
10/12 HNL-SYD VA flight #/HA operated (points/SCs not yet posted)

Of the above sectors, it may be a bit too soon for the points & SCs to post for HNL-SYD sector.

I am beginning to suspect that when flying on a VA code-share flight number operated by a partner airline, there is an issue in getting points & SC's posted. Exactly the same thing happened to me when I did a LAX-JFK sector in August on a VA flt # operated by DL which took me a month to get my points & SC's posted.

After ringing Velocity & speaking to the Platinum agent I was advised to send an email to the Platinum email address for a retro miles claim.

Has anyone else experienced this issue?

Yes, am experiencing the very same. Did MEL to ATL (via LAX) where MEL-LAX legs were on VA metal, but ticket was issued on DL (was $3K cheaper for J).

DL legs from LAX to ATL return have credited, still waiting for the MEL-LAX legs to credit. Have called Velocity, emailed them details and received a reply stating it could take 4-8 weeks!!