How long does partner award ticketing take to issue?

[opusman]

I booked an AY award flight over the phone with QF 6 days ago and it seems like it's yet to ticket (at least, no points have been deducted) although I've paid the taxes and it shows in my bookings. Does anyone know how long it should take to ticket?

 

[Captain Halliday]

“Should” be instant.

In practice it takes anywhere from instant to never.

My rule of thumb is to call and chase up if no ticket in:
2 hours for MH, QR, AT and CX.
2 days for all other OW carriers
2 weeks for QF unless travel is within the next month or so.

I’d certainly be following up @opusman

Edit: also worth putting your PNR into the RJ air MH app/site to see if ticket numbers are showing.

Its possible the ticket has been issued but not the email.

 

[Pushka]

Call them if you can't find the reservation on RJ site as above or Finnair.

 

[RooFlyer]

CI and JL award tickets issued straight away recently for me.

 

[Mr H]

My rule of thumb is to call and chase up if no ticket in:
2 hours for MH, QR and CX

AT also.

 

[Captain Halliday]

AT also.

Good shout. Have added to my post for those reading in future! Thanks

 

[SYD]

Go into MMB and enter your APIS - at least DoB.

There’ll be a banner alerting you that APIS is required to issue a ticket.

 

[CorporateFlyerMEL]

AY normally tickets pretty quickly in my experience if booked online.

If it a non-online route and was booked over the phone (ie some domestic Finland destinations) it can take longer as the system may not have the taxes correct. Note AY taxes and charges are pretty low compared to some other Qantas partners in Europe such as KLM/AF.

 

[opusman]

Thanks all - it definitely had not ticketed. Called QF and was told "something had timed out" and after about 15 minutes on hold, and having to pay the taxes again, it was "reactivated" and ticketed about 30 minutes later.

Now no doubt I'll have to fight to get the first lot of taxes refunded!

 

[madrooster]

The ticketing robot takes about 5-10 mins to issue a ticket for any carrier. So if it's any longer than that, either the robot rejected it, or there's something else wrong with the PNR.

 

[opusman]

The ticketing robot takes about 5-10 mins to issue a ticket for any carrier. So if it's any longer than that, either the robot rejected it, or there's something else wrong with the PNR.

Even for phone bookings? The original agent told me it had to go into a queue for another team to process and could take up to 2 days.

 

[madrooster]

Even for phone bookings? The original agent told me it had to go into a queue for another team to process and could take up to 2 days.

Yes.