How long for Velocity cancelled award booking to refund points?

[goldenhorn]

How long does it typically take for points to be returned if you cancel an award booking with VFF?

I booked a biz trip to Europe yesterday and today a better itinerary is available for less points.

I don’t have enough points to book the new one so would need to cancel the old one and wait for points to return for the new one. It would be risky if it’s not a quick process.

Any experience appreciated!

 

[Human]

I’ve cancelled Velocity reward bookings on Virgin and on Singapore airlines and in both cases got the points back instantaneously (this is when I called and cancelled).

I have no experience cancelling reward flights on Qatar (or United), or cancelling flights online.

Maybe call the call centre and tell them what you want and, best case scenario, they can do it all at once.

 

[goldenhorn]

I’ve cancelled Velocity reward bookings on Virgin and on Singapore airlines and in both cases got the points back instantaneously (this is when I called and cancelled).

I have no experience cancelling reward flights on Qatar (or United), or cancelling flights online.

Maybe call the call centre and tell them what you want and, best case scenario, they can do it all at once.

Thank you. That’s a good idea to speak to the call centre and see if they’ll switch them over for me.

 

[wendlle]

I got mine back within a minute of talking to them on the phone.

 

[ben95]

If you call the agent can process it over the phone to refund the points immediately, though I would make sure to mention that you need the points back now so the agent does it on the spot.

If you use the web form it generally takes 3-5 business days for someone to action the request.

 

[tmdl]

I think I cancelled mine about 3 days ago online and still havent got anything back in my account yet

 

[drron]

Cancelling online I have just learnt is not the way to cancel VFF awards. Nearly 3 weeks ago I cancelled our J awards on SQ for April as our cruise from Singapore was cancelled. Didn't get an email confirming cancellation or request for cancellation fee. But it said it would take 7 -21 business days for refund,
Started to worry so rang VFF today. Told not to orry the cancellation has gone through but I can get your refund through today if you like. yes please. Points back in my account before the call finished.
And one extra point. Absolutely no wait when I called.

 

[Human]

Cancelling online I have just learnt is not the way to cancel VFF awards. Nearly 3 weeks ago I cancelled our J awards on SQ for April as our cruise from Singapore was cancelled. Didn't get an email confirming cancellation or request for cancellation fee. But it said it would take 7 -21 business days for refund,
Started to worry so rang VFF today. Told not to orry the cancellation has gone through but I can get your refund through today if you like. yes please. Points back in my account before the call finished.
And one extra point. Absolutely no wait when I called.

Also if you cancel online, you don't have the option to choose to pay the cancellation fee in money: it automatically defaults to deducting points.