How long Virgin America credit to come through?

[jad01]

On my last 3 trips to USA I had flown a mixture of Delta and Virgin America
The DL flights were in my account within 72hrs flying and accurately credited.
VX however have always taken at least 2 months or so and have never been accurate.
Another hitch with VX flights is if you upgrade to Main Cabin Select (aka premium economy) or First, the system changes the fare status similar to that of a promotional fare and so transactions are shown on the Velocity account however the points show ZERO.

EXPERIENCE SO FAR
DELTA - 15 flights, 100% credited within a week, 100% accuracy.....BALANCE: all points credited
VIRGIN AMERICA - 4 flights, 25% credited within 2 months, 25% accuracy. BALANCE: 75% still not credited almost 12mths later (despite a barrage of communication)

I still don't get how partners like Delta, Etihad and Europcar can credit my account within a week consistently, yet others like Hotelclub and airlines like Virgin America are a nightmare.

JASON

 

[MandM]

Did LAX-SEA return within the past month on VX. LAX-SEA 3 and a bit weeks ago has not credited. SEA-LAX on Monday this week is already in my account. Both flights on the same booking.

 

[cssaus]

My experience with VX:

Flew VX413 from JFK to LAX in First Class on August 20 and my points were credited on September 5. An added bonus on the flight was that I was seated across the aisle from Danny Devito and Kareem Abdul Jabarr.

I'm still waiting for my points for to be credited for my flight on VA6513 flown on August 14 from LAX-JFK operated by DL. I will be on the phone to Velocity next week!

 

[PLANT]

FINALLY GOT MINE.....no call just saw them in account on review....QANTAS still have not delivered with AA???

Did you talk to actors or just nod?

 

[mannej]

What was your fare bucket on AA, as not all AA flights are eligible for earn on QF

 

[PLANT]

Bloody full fare Boston to Chicago!

 

[Fruitcake]

My experience with VX:

Flew VX413 from JFK to LAX in First Class on August 20 and my points were credited on September 5. An added bonus on the flight was that I was seated across the aisle from Danny Devito and Kareem Abdul Jabarr.

Are you sure it wasn't Roger Murdock?

 

[cssaus]

FINALLY GOT MINE.....no call just saw them in account on review....QANTAS still have not delivered with AA???

Did you talk to actors or just nod?

On getting off the plane I said hello to Danny Devitio and said I liked his movies. He was very appreciative. Kareem Abdul Jabarr was a 7'2" basketplayer who played with the LA Lakers and retired in about 1989. Sure was interesting watching him fold himself into the Lavatory

 

[Chuq]

Hi everyone,

First post here!

I flew VX LAX-JFK and IAD-LAX in July - still waiting for the points! They emailed me on September 7 informing me that "the flight details you have provided do not match our records", which is interesting as it was all booked through VA on a single reservation! (Also included HBA-MEL-LAX and LAX-SYD-HBA, which were VA flights and as expected, no issues with points showing up).

I just sent another follow up yesterday confirming if they needed any other details. We'll see what happens!

 

[Boris spatsky]

Mine just appeared in my account, 4 months after i flew.

 

[Limewood]

Did an F on Virgin America points appeared in my VA account 3 weeks later.

 

[Nelsoncc]

Just arrived back from the US on Monday...been waiting 3 weeks. Took two first class flights over there...this will be what puts me over the Gold line..woohoo