Don't know how they do it. I too live in a rural area and every time I have made a Nespresso order it arrives before the blink of an eye. Whatever they do they should pass their courier tips to many other companies.
Agree, aggression and abuse is inexcusable and whenever I witness it I am amazed people are completely unable to control their emotions.
 Dear Hvr, During these challenging times, Australia Post is working hard to deliver your parcels. Current volumes however exceed even our busiest Christmas period and we are processing close to two million parcels a day. This heavy volume coupled with significantly reduced flights and the impact of social distancing in our facilities has led to delays. To adapt to these pressures we’ve made the following changes:
For those sending or waiting on international parcels, please be aware that there are significant delays to many destinations due to limited flights and government restrictions. Impacts to the United States of America, New Zealand, Germany and France are significant with severe delays being experienced. Where airline capacity does become available, we continue to prioritise Express Parcels. A number of destinations also have full service suspensions where we are unable to move parcels due to airport closures or major delivery issues. We understand that these international and local impacts are frustrating, but our posties, delivery drivers, Post Office team members and contact centre staff are doing their best, so please show them a little understanding. As a reminder, our tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit. To get the most from the post and to stay up to date on on all service impacts, please visit our website. Thank you for your patience. Your team at Australia Post.
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I did a small online order from Woolies last week; I ticked 'small vehicle' deliuvery and it arri ved in a Kia which I assumed was usually an Uber. nice to see businesses supple enough to adapt
' )Not according to my local postman. He has said that posties are finishing their shifts early from delivering parcels, and then offering to take letters out that same day, but have been told they are not to deliver any letters because Aust Post doesn't want to pay them OT.
First to admit i have no clue how a logistics operation works .... but seems to me that a van driving around town slipping “Sorry we missed you” cards into letter boxes has fairly fixed costs and filling it with more full-fare packages should be a huge payday for AusPost??
Virgin are just fishing for gift handoutsThis is not new with Qantas - they are without doubt the worst customer service org in Oz - both off and on their planes. (Telstra are a close second with notable mentions to Optus, Origin, CBA, ANZ & NAB et al).
The only reason you would have anything to do with them is free J seats to overseas.
Covid is just an excuse - if you had a genuine service ethic you would move under utilised staff into the refunds area but no, they just say too bad you have to wait until whenever. This is simply unacceptable.
I'm waiting for 3 refunds of points and $$ cancelled in March. I was told on cancelling 21 days. Follow up calls said 45 days. Still waiting. How is it that you can LIE to your customers, then arbitarily change the deal and then ignore that as well.
I cancelled 6 paid American Airlines flights in the USA for the same trip and received all refunds promptly within 6 to 10 days. Qantas could not do the same thing Mr Joyce! (too busy grandstanding on the latest woke social issue to run the company perhaps).
Their Frequent Flyer points program is another example of horrendous service. I still have outstanding points claims going back 23+ weeks and it's alway - "we're working on it". NOT good enough - I used their vendors in good faith and it is Qantas' responsibility to ensure recalcitrant companies like Applliances Online et al meet their commitments...
I have many more examples (please no no no I hear you shout
Post automatically merged:
correct!!
and it won't get any better without Virgin around...
a whole bunch of assumptions by the sound of it
