How to follow-up for missing 7-11 bonus points

[albatross710]

Where do I start with following up for some bonus points due from 7-11 purchases last month?


The qualifying purchase had come within 24 hours. There was a 7-11 sign-on bonus that posted at the same time but the 500 pts for in-store purchase didn't post.

Where can I make a low effort follow-up given that it's just more annoying than of any significant value? Velocity website does not show a way to follow-up 7-11.

 

[AustraliaPoochie]

Not that I have the answer, but its a pity that they can hook us so easily.
I too am a "sucker" for points collection.
When ever I am in MEL and other capital citys and suburbs, (except Adelaide & South Aust) I always call into one of them places, and points have always appeared.
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Maybe give it till end of month.
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Have the base points appeared, tho?

 

[kyle]

IME, some of those bonuses other than the double and triple, are only posted a few weeks later.

 

[kerfuffle]

I participated in this promotion when I was in Perth and got the normal points and bonus points within 24 hours or so of making the qualifying purchase.

 

[albatross710]

thanks for the feedback. will wait until Christmas. will try a call to velocity

 

[bcworld]

I too got the 500 points on the first day of the promotion at the same time as the standard points.