How to retrieve money from Qantas

[Kerrodt]

Perhaps you meant to write 'monetary value' in the part of the first sentence that I bolded?

Correct. “Monetary value” would have been a better choice of words, to match the T&C’s

 

[RichardMEL]

Remember the subject of this thread and the first post both mention money, debt collectors and "Letter of Demand" (again a bit confused by that)... but the OP seems to think money back is something they expect.

As discussed this is unlikely at best and not something that should seriously be considered, but the OP seems to think so based on context.. so the discussion of QFF point "monetary value" is reasonable in that context even if most of us feel it's inapprorpaiet to the reality of the situation.

I hink if QFF are unable to clarify the reasons for the account suspension and provide a reasonable way to recover it, then the ACA is appropriate to push the matter further to get either the account reinstated if there's no foul on the OP's part, or otherwise resolved one way or the other.

 

[Danger]

I'm with the (minority of) members here who seem to be trying to support Sham.raz rather than look for something nefarious. There may well be something fishy going on but that's what he or she asked. As I've recently been reminded yet again about threads completely unrelated to travel that increasingly infiltrate AFF, ignore the thread if you don't like it. As much as I dislike one-post-wonders (which Sham.raz may or may not turn out to be), I think it's neither fair nor appropriate to be suspecting the poster of something untoward.

Will do tomorrow once more. Screenshot of login page is also attached

Are you able to access your account over the phone? For example, if you were to phone and make and attempt to make an award reservation, are you able to ? If so, that would suggest your account isn't frozen which would certainly help hone in on what's happening.

So I have read the entire thread until now, but I come back to the initial post...

Have you actually talked to Qantas Frequent Flyer Service Centre or just the general reservations?

To finish this involvement in the OP's thread, they need to speak to Qantas. To the people I have said in earlier posts. Everything else is just wasting time and enhancing the negatives at this point. And I do feel for the OP - I know that getting through to the right person in a big company like Qantas is a hard thing these days.

Sham.raz says he/she has contacted Qantas eight times. That's more patience than I would have.

It's good you came back but honestly I think to most of us there's the missing issue of why the account was suspended and that is key here.....

To be fair, Sham.raz has repeateldy said he/she does not know the account is apparently suspended, nor has he/she been able to get any response from Qantas.

 

[DC3]

… If Qantas was stonewalling me I would walk into an airport and make a physical presence. Nicely of course. But I am sure that I would get some sort of answer. ...

Do they accept walk-ins at Coward Street? Any shop-front/kiosk?

 

[RichardMEL]

To be fair, Sham.raz has repeateldy said he/she does not know the account is apparently suspended, nor has he/she been able to get any response from Qantas.

Yes, absolutely. I had read that. It doesn't negate that nobody knows. I'm trying to keep an open mind. It could be a as simple as a PIN issue (though one single call to QFF should resolve that quickly let alone 8).. It seems unlikely that it has been suspended for no reason at all. That's not attacking or misbelieving the OP, it's just a statement of all we know based on what they have written in this thread.

Yes it is above and beyond to make eight attempts to communicate with seemingly no useful response which seems bizarre to me. I mean surely a QFF agent can go to the members account and read whatever notes are there. This is the thing that does not make much sense on face value.

So, more information required both by the member, and by us(if we ever find out of course). So, it may well be that the appropriate next step is the ACA to get something more out of QFF.

 

[juddles]

.....
I'm with the (minority of) members here who seem to be trying to support Sham.raz rather than look for something nefarious. There may well be something fishy going on but that's what he or she asked. As I've recently been reminded yet again about threads completely unrelated to travel that increasingly infiltrate AFF, ignore the thread if you don't like it. As much as I dislike one-post-wonders (which Sham.raz may or may not turn out to be), I think it's neither fair nor appropriate to be suspecting the poster of something untoward.
......
......



Sham.raz says he/she has contacted Qantas eight times. That's more patience than I would have.
......

Danger, perhaps some posts are not clear enough. I, for example, have never accused the OP of "something untoward". But rather suggested that something in their FF points earning has attracted the attention of Qantas.

And, according to the OP, they have phoned Qantas "several times", and also sent "more than eight emails" without any reply. I personally would never send 8+ emails. I would get the message that something is not working in this style of communication after two or three. Despite what could be construed as "questioning" the OP, the only reason I think anyone has posted in this thread is from some form of willingness or interest to resolve the problem.

 

[RooFlyer]

the only reason I think anyone has posted in this thread is from some form of willingness or interest to resolve the problem.

We'll just have to disagree on that, juddles

And the OP has disappeared...

Ladies and gentlemen. The OP has left the building.

Note I haven’t branded the OP as a troll.

this quoted only for the fact that it was immediately followed by:

Patience, Grasshopper.

Can't help thinking this is a wind up. 'Sham.raz' = scam raz? You see this type of wind up on ozbargain all of the time.

 

[Kerrodt]

An update from @Sham.raz on the progress of this matter would be more productive than the back and forth between members.

 

[Danger]

Danger, perhaps some posts are not clear enough. I, for example, have never accused the OP of "something untoward". But rather suggested that something in their FF points earning has attracted the attention of Qantas.

And, according to the OP, they have phoned Qantas "several times", and also sent "more than eight emails" without any reply. I personally would never send 8+ emails. I would get the message that something is not working in this style of communication after two or three.

Which seems at least in part the reason why Sham.raz came here asking for advice.

Despite what could be construed as "questioning" the OP, the only reason I think anyone has posted in this thread is from some form of willingness or interest to resolve the problem.

I'm with RooFlyer on this one:

We'll just have to disagree on that, juddles

 

[juddles]

Which seems at least in part the reason why Sham.raz came here asking for advice.



I'm with RooFlyer on this one:

We all try to help. But it is so common (actually almost the norm) that when posters of such troubles get tied down to nitty gritty, then suddenly they disappear. I will patiently wait for sham raz to reappear, before any further comment. I feel I went beyond the norm in offerring help, which was not taken up.

But I will take issue with @Danger and @RooFlyer . I insist that you two are wrong, and I will happily ply you with drinks and conversation to give you opportunity to see the error of your ways

 

[MEL_Traveller]

We all try to help. But it is so common (actually almost the norm) that when posters of such troubles get tied down to nitty gritty, then suddenly they disappear. I will patiently wait for sham raz to reappear, before any further comment. I feel I went beyond the norm in offerring help, which was not taken up.

But so what if the OP disappears? This is not *our* board. We don’t have a right to expect or demand a response on the terms *we* decide.

As I pointed out before, while you personally may feel your offer of help was above the norm, it may not perceived that way by everyone.

These are commercially operated boards. They need to welcome, not discourage new members and viewers. If we feel a particular thread is wasting our time, we don’t have to participate.

 

[RichardMEL]

The point about the OP disappearing - to me - is that it can appear as though something is amiss as oposed to being "hounded out of town" as it were. Yes, S/he did reappear but has again been quiet on details over the past number of days (quite possibly because there's nothing further to add).

For my very limited part in this thread I'm happy to help or at least try to give a helpful opinion but I also want to be sure of knowing as much about what is going on, and *why* too. There are simply missing pieces of the puzzle and at this point only the OP and QFF have any real idea what the full story is.

And as we all know from many a thread over the years situations that ar represented one way as being a simple black and white case can often turn out to be something else totally once more information is discovered. So I sit back and wait.

 

[RooFlyer]

For my very limited part in this thread I'm happy to help or at least try to give a helpful opinion but I also want to be sure of knowing as much about what is going on, and *why* too. There are simply missing pieces of the puzzle and at this point only the OP and QFF have any real idea what the full story is.

And as we all know from many a thread over the years situations that ar represented one way as being a simple black and white case can often turn out to be something else totally once more information is discovered. So I sit back and wait.

Sure, but I always come back to the fact that it's a newbie. They don't know what's expected, or normal, or whether they need to report back, or check every day etc.

Usually they are frustrated and are asking for help. Give 'em a break!! Even if they don't comply with what we expect it want.

 

[Sham.raz]

Update: I spoke with Qantas and their customer service still don't have any clue.

I also sent email but no response was received as expected.

 

[Sham.raz]

Also to provide an update to people who are keen to know why I am not very actively responding: we had a baby earlier this week so was totally occupied with hundreds of things.

Surely family is more important and always takes priority

 

[DC3]

Also to provide an update to people who are keen to know why I am not very actively responding: we had a baby earlier this week so was totally occupied with hundreds of things.

Surely family is more important and always takes priority

Congratulations on the baby.

Hope that you stay around and contribute further on other threads.

 

[RichardMEL]

Thanks for coming back with an update and, of course, congrats on the baby! Indeed far more important than any of this!

I htink give up on the email. That's a wasted path unfortunately.

When you SPOKE to customer service and they claimed to hae no idea what the prob,e was did they offer any kind of path to resolution? I mean surely they just didn't say "Sorry. No idea why. Thanks for calling!"?

Your options, as I see them, are to

a) write aREAL letter to QF Loyalty
b) take it to the ACA as above that you've gotten nowhere with trying to resolve the issue, or even find out what it might be, with QF.

I think b) is your quickest avenue to a result.

 

[Sham.raz]

Hi All,

I was able to gain full access to my account without losing any points

 

[jpp42]

Thanks for the update Sham.raz. Can we know any more details about how you accomplished this?

 

[Sham.raz]

Thanks for the update Sham.raz. Can we know any more details about how you accomplished this?

It was as a result of efforts from NSW Fair Trading.