Has anyone had issue receiving the bonus 50,000 points from Star Alliance?
It's been over 8 weeks since I qualified.
I've already been able to convert some star alliance points to aeroplan points but I never received the bonus so I don't think its an account linking issue.
HSBC advised me that the bonus points come from Star Alliance and not HSBC. They've advised to contact Star Alliance but there is no contact email, number or other means of contacting them.
There's a customer contact form on their website but it will not let you proceed because one of the mandatory drop down menus has no options. No difference on different browsers or device.
It's a bit bizarre.
Caution for the people trying to find the 50K bonus offer - its been a bit of a hassle so far for a fairly modest number of points.
It's been over 8 weeks since I qualified.
I've already been able to convert some star alliance points to aeroplan points but I never received the bonus so I don't think its an account linking issue.
HSBC advised me that the bonus points come from Star Alliance and not HSBC. They've advised to contact Star Alliance but there is no contact email, number or other means of contacting them.
There's a customer contact form on their website but it will not let you proceed because one of the mandatory drop down menus has no options. No difference on different browsers or device.
It's a bit bizarre.
Caution for the people trying to find the 50K bonus offer - its been a bit of a hassle so far for a fairly modest number of points.