HSBC Star Alliance credit card in Australia

[Duggo]

Anyone else been told they are conditionally approved pending provision of payslips/etc and completing ID verification at local branch, only to then be told the application is unsuccessful once both of those tasks are completed?

Seems a bit disingenuous at best.

This happened to me as well, everything submitted post conditional approval was exactly according to application and was declined for the first time ever. Good income, good assets, substantial savings and a small mortgage. Made zero sense, called for a review and was promptly brushed aside. Worst experience ever and should have known better considering the reviews this bank gets. This has set back my next churn, not that I am a huge churner only 4 cards in the last decade.

 

[MooTime]

, not that I am a huge churner only 4 cards in the last decade.

4 cards in last decade...... That is not churning at all.
That's just applying for a new credit card every few years.

 

[Alex Bear]

Still haven't received the bonus points. It's been over 8 weeks.
HSBC advise that the points come from Star Alliance.
Star Alliance advise that the points come from Aeroplan/Air Canada.
Aeroplan/Air Canada is basically uncontactable from Australia.

 

[MEL_Traveller]

Still haven't received the bonus points. It's been over 8 weeks.
HSBC advise that the points come from Star Alliance.
Star Alliance advise that the points come from Aeroplan/Air Canada.
Aeroplan/Air Canada is basically uncontactable from Australia.

Easy to contact Aeroplan from Australia. Use Skype, it's a free call. If you have your gold status, should be a short wait time.

 

[Alex Bear]

Easy to contact Aeroplan from Australia. Use Skype, it's a free call. If you have your gold status, should be a short wait time.

Update:
Have contacted all three parties.

Had to buy an international call plan for $10 to contact aeroplan.
Spoke to a rep, and later an aeroplan supervisor.
They are adamant that they do not release the points themselves, it is a financial product (HSBC buys the points) that is released through them but not BY them. They therefore can't do anything about releasing the points, supposedly.

Star Alliance have just told me to contact aeroplan.

HSBC are adamant it is an aeroplan problem.

Both HSBC and Star Alliance acknowledge that I met the criteria.


Does anyone have any input they could offer regarding this? Is this accurate.
Should I persist with HSBC?

Kind of frustrating having to deal because HSBC has incredibly long call times, Star Alliance are virtually uncontactable (and each email from them is signed by a different person) and aeroplan needs an international call plan to contact them (that said their wait time was quite short).

Maybe a word of warning regarding aeroplan and HSBC. Maybe pick another star alliance partner, I dunno.

Also it makes me grateful for Qantas and Virgin. In comparison, they are actually much more contactable and helpful (even if it doesn't seem like it sometimes).

 

[djkelly69]

Just confirming you have checked your Aeroplan account for the points? Others have mentioned how they have just appeared in their account with a prior date and not been immediately recognisable.

 

[Alex Bear]

Just confirming you have checked your Aeroplan account for the points? Others have mentioned how they have just appeared in their account with a prior date and not been immediately recognisable.

Definitely. I am still receiving the monthly spend points, so I have accumulated 17K Star Alliance points in total.

I check Air Canada and the Star Alliance points frequently.

 

[N860CR]

Lodge an AFCA complaint. It’ll get to somebody at HSBC with half a brain. Well, a quarter maybe. But that could be enough.

 

[levelnine]

I would wait another month. Mine took 2.5 months to appear.

 

[bernardblack]

Also @Alex Bear check this morning. Mine arrived overnight, and somewhere earlier in the thread someone concluded they seem to be awarded in bulk early each month.

 

[Alex Bear]

Haha thank you! Yes they came!!
I was beginning to lose hope.

The flight I was hoping to book was still available too.

 

[dolapsap]

Update:
Have contacted all three parties.

Had to buy an international call plan for $10 to contact aeroplan.
Spoke to a rep, and later an aeroplan supervisor.
They are adamant that they do not release the points themselves, it is a financial product (HSBC buys the points) that is released through them but not BY them. They therefore can't do anything about releasing the points, supposedly.

Star Alliance have just told me to contact aeroplan.

HSBC are adamant it is an aeroplan problem.

Both HSBC and Star Alliance acknowledge that I met the criteria.


Does anyone have any input they could offer regarding this? Is this accurate.
Should I persist with HSBC?

Kind of frustrating having to deal because HSBC has incredibly long call times, Star Alliance are virtually uncontactable (and each email from them is signed by a different person) and aeroplan needs an international call plan to contact them (that said their wait time was quite short).

Maybe a word of warning regarding aeroplan and HSBC. Maybe pick another star alliance partner, I dunno.

Also it makes me grateful for Qantas and Virgin. In comparison, they are actually much more contactable and helpful (even if it doesn't seem like it sometimes).

I looked on Ozbargain forums and was waiting for my 50,000 Aeroplan points past 8 weeks qualifying for Elite 50K status. Fill out a general issue on this Let Us Know · Air Canada Customer Care (Aeroplan / Other)
Got my missing points the next day.

 

[raspberryicecream]

Can an additional cardholder be granted star alliance gold status too? I looked around but couldn't find an answer.

 

[I love to travel]

Just checking once you get the email you have qualified for gold it takes at least 2 weeks for your star alliance status to be reflected in your chosen airline.

 

[bernardblack]

Yes. I believe it's because they're actually giving you a two-week warning of a deadline to set or reset the status airline. FWIW, when selecting Aeroplan, the actual status was granted within a few hours of the time after the two weeks elapsed and they notified me of sending the request to Aeroplan.

 

[LA10]

Just checking once you get the email you have qualified for gold it takes at least 2 weeks for your star alliance status to be reflected in your chosen airline.

How long after spending the 4k did you receive this email?

 

[I love to travel]

How long after spending the 4k did you receive this email?

2 days

 

[Ausbt]

This happened to me as well

I've got a mate who was rejected as well and his bona fides are rock solid

 

[NP282229]

I’ve just spent my min spend for Gold so we shall see how long my Aeroplan points take. I applied the day before the deadline and was fully approved the day the campaign was ending with the 50,000 points. Hoping I don’t have to fight HSBC or Aeroplan!

 

[MEL_Traveller]

I’ve just spent my min spend for Gold so we shall see how long my Aeroplan points take. I applied the day before the deadline and was fully approved the day the campaign was ending with the 50,000 points. Hoping I don’t have to fight HSBC or Aeroplan!

No reason to think you will. Aeroplan and star have been pretty good! albeit maybe a bit slow for some folk who needed the points a little more quickly!