If you had a day to spend with AJ to fix QF what would you say ?

[nfw]

Stop the SJW, virtue signalling and "woke" carrying on. Qantas is a business that has one aim: encourage users and pay dividends to its shareholders. There is no real competition in this country and as Qantas has most of the market tied up using shareholder funds to chase and placate a miniscule minority is wrong in so many ways. By the way, JetStar is getting better but it could do more, eg being honest about why aircraft are late and/or are cancelled as it's not always air traffic and control.

 

[suze2000]

Can we PLEASE get rid of Sky news from lounges and planes? I really don't need a dose of lies and vitriol from shock jocks.

Hear hear!

 

[p--and--t]

Disappointing that the email going out seems to have merely attracted a lot of one time posters on here are only interested in irrelevant posts attacking the man rather than making suggestions on how to improve the airline which is actually the subject of the thread. Also disappointing no moderation occurring either.

 

[ozimax]

Hear hear!

Be thankful it's not the ABC!

 

[Franky]

Be thankful it's not the ABC!

Funnily enough, just read the last post, and then dropped back to my emails and the first one up was another from AFF with a comment on the 'Cancellation' thread - poster has been waiting on hold for 2h20m to cancel a flight! Says it all really...

 

[jakeseven7]

Wow this thread has descended into playground territory. Time to trash and ignore!

 

[aurelia]

So if I had the day with the CEO, I would take him on a few flights around the country sitting in economy, so he can get an idea of how real people tend to travel. If I could time it well this would include the red-eye from Perth with is such a fun flight. Then I would put him on the front line counter so he can experience what the staff has to contend with when flights get canceled or delayed and you miss a connection, baggage goes missing or you get reticketed. Then I would take him for a nice cup of coffee in a cramped QANTAS Club, so he can see the food and beverage choices we mere mortals have. Then as he is settling in for his coffee I would discuss, the call centres, the ticketing costs and why so many are still loyal to the brand.

 

[Oneworldplus2]

Changed my flight recently, put it back 2 weeks. On the original flight l had paid for seat selection (I think it was $10 or $20 in total).
When l changed flight l lost that money and now can't do seat selection on the new flight.

I can understand cancellation/change flight fees, but how can QF also not refund seat selection fees on a flight that wasn't taken or not give it as credit towards the next flight?

 

[Deleted member]

Hmmm I note that this thread has attracted a lot of new posters which is behaviour not see in other threads.

It warms my heart to see new posters adding to the rich fabric of AFF discussions.

 

[Deleted member]

Disappointing that the email going out seems to have merely attracted a lot of one time posters on here are only interested in irrelevant posts attacking the man rather than making suggestions on how to improve the airline which is actually the subject of the thread. Also disappointing no moderation occurring either.

That said, “the buck stops” with AJ. As a famous US President (Harry Truman) once said. “if you can’t stand the heat, get out of the kitchen”
Leaders lead , and if AJ wants to be remembered as a leader , then he needs to fix the serious issues being mentioned in this thread. While AFF isn’t the be all to end all, it’s my considered opinion that most of what we say here is representative of the majority of frequent flyers and maybe a few infrequent flyers as well.

 

[psmall]

Normal hot meals not exotic ingredients.

I rarely fly business class but when I do, I expect to see what benefits you get from economy, enforced. I.e. Stop Y passengers using J Toilets. If it’s not a curtain, just a rope.
Priority baggage. Priority boarding.

 

[p--and--t]

That said, “the buck stops” with AJ. As a famous US President (Harry Truman) once said. “if you can’t stand the heat, get out of the kitchen”
Leaders lead , and if AJ wants to be remembered as a leader , then he needs to fix the serious issues being mentioned in this thread. While AFF isn’t the be all to end all, it’s my considered opinion that most of what we say here is representative of the majority of frequent flyers and maybe a few infrequent flyers as well.

Agree with everything in your post.

The thread title says "what you would say to AJ fix QF", and it is great the majority posters have stated constructive things about what is unsatisfactory, what needs to be fixed, and how they may be fixed.

A rich mix of various passengers experiences will benefit everyone because every flight is different and everyone's expectation is different.

My post #163 was in respect of the fact the thread title does not say "what disparaging things would you like to say about AJs personal life choices or salary without adding anything constructive regarding airline service delivery performance shortfalls or ways to improve the airline's service".

 

[stoney]

Called up Qantas last night to try to amend a booking.

The wait time was....wait for it, "1.5 hours to 2 hours". I hung up.

You do become anesthetized to the wait time after many high blood pressure episodes, my last wait was 2 hours 30 mins. but what else can you do? Sometimes one has to accept what one can not change. My customers would be off like a raw prawn in the sun after two minutes.

 

[p--and--t]

So if I had the day with the CEO, I would take him on a few flights around the country sitting in economy, so he can get an idea of how real people tend to travel. If I could time it well this would include the red-eye from Perth with is such a fun flight. Then I would put him on the front line counter so he can experience what the staff has to contend with when flights get canceled or delayed and you miss a connection, baggage goes missing or you get reticketed. Then I would take him for a nice cup of coffee in a cramped QANTAS Club, so he can see the food and beverage choices we mere mortals have. Then as he is settling in for his coffee I would discuss, the call centres, the ticketing costs and why so many are still loyal to the brand.

Fantastic post. Loved every word.

 

[NoGodsOneQueen]

The route I fly regularly Qantas is the only choice so I'm stuck using them.

For me call centre waiting times would be the number 1. I've always had great service flying domestic with Qantas but even with my points situation would consider ditching them for anything long haul. Have encountered some seriously cranky staff when flying Syd - London in the past. Have also had very poor cabin service experiences with Qantas/BA codeshares.

 

[MollyJones]

I’d like Mr Joyce to sit in economy MEL-LAX-JFK with nothing to eat, as my daughter did yesterday because they forgot to load her vegetarian meals.
FF profile clearly shows her meal preference, but she couldn’t confirm it for that particular flight as every time she logged in and tried to confirm those flights the website crashed. FF profile should be enough though.
Same happens to Mr MollyJones on the MEL-LAX route, with gluten free.
The crew did the best they could, but cheese and biscuits isn’t going a long way over 14 hours. (She was hopeful of grabbing something in transit but the US immigration queues put paid to that idea)
It sounds like such a little thing, but so many little things make up the overall experience.
All airlines will (generally) get you where you want to go, most of them within a reasonable time and with your luggage on board. Some of them even have IT systems that work and call centres with accurate and consistent information. The soft stuff, like food and drink, on board amenities, staff attitudes and what make the difference between a good airline and a great one.
They have to choose which one they want to be.

 

[DC3]

Unfortunately, when the catering contractor stuffs things up, you’re in strife.

Edit: A bit sad that the only food option was cheese and biscuits.

 

[DC3]

... Then I would take him for a nice cup of coffee in a cramped QANTAS Club, so he can see the food and beverage choices ...

..but, your aircraft has great coffee, too.

Edit: Content

 

[DC3]

Disappointing that the email going out seems to have merely attracted a lot of one time posters on here are only interested in irrelevant posts attacking the man rather than ...

And along those lines, there’s also those posters who come to AFF asking for advice, never to come back again with an update on how things went (apologies for going a bit OT, here), despite all sorts of good advice having been offered.

 

[744]

Qantas is not an el-cheapo, Ryanair-type airline, but it's not too much higher above that level. Having said that, here goes:

1. Destroy, sell, compact at Simsmetal or melt all 737 aircraft. I detest them with a pathological hatred and would rather fly across the ditch in a Sopwith Camel.
2. Seriously upgrade the Sydney QP (domestic and international). They are so far behind the rest of the airline world (yes even AA Admiral's club) it's not funny.
3. A teency weency modicum of call centre "service" would be appreciated. My last call was over 4 hours in elapsed time. The problem never was fixed and I ended up going to another carrier.
4. Cease cancelling Mel-Syd flights at the drop of a hat because the load factor is not high enough. Happens all the time (and that's straight from a long time employee's mouth).
5. Maybe get some new aircraft. Sometime. In the distant future.

Cancelling the MELSYD sure do get cancelled because of load factor. Part of my job in the IOC was to choose the flight to be cancelled. Thank the stars I don’t work there any more. I started back in res in the TAA days and there would be panic if pax were on hold for over about 5 minutes. I only fly QF if I have to. Never by choice which is sad as they used to be great. I don’t get staff travel even after almost 30 years but I have heaps of ff points which I use on CX if I need to go somewhere.