I'm going to say something nice about QF

[AussieJasmine]

No big news but just wanted to report on a positive experience with QF's call centre. Called to change an international booking as couldn't get my card to go through on the website, where the fare difference to pay was $84.

After several attempts I gave up and braced myself for the call centre. Got through in about 3 minutes to the Fiji call centre. Very helpful and efficient operator who managed to manually put through the date change for me, and also managed to get me in exactly the same flight and fare class as I was trying to do on the website with no fare difference at all, so completely free change.

Small things, but I'll call that a win. Good job, Fiji.

 

[AIRwin]

Ticketed?

 

[AussieJasmine]

Ticketed?

Yep. Had confirmation email through while I was on the phone, and the website too. Pretty impressed tbqh.

 

[Franky]

Yep. Had confirmation email through while I was on the phone, and the website too. Pretty impressed tbqh.

Good to hear it all went well, but it's been said before, it's a pity when QF gets lauded just for doing the job they're being paid to do...

 

[AussieJasmine]

Good to hear it all went well, but it's been said before, it's a pity when QF gets lauded just for doing the job they're being paid to do...

True - The fact I was absolutely stunned it was as simple as it should be does say a lot. But then I've been in Europe for a while and had the full Ryanair treatment, so my expectations have been rather beaten down, to say the least.

 

[RooFlyer]

Agree - good result, justified praise - but its just what should happen as a matter of course.

 

[Spacetravel]

Highjacking your thread to say something else positive about QF. I'm currently at Sydney domestic airport and had the most efficient check-in> bag drop> security airport experience in my life. I made it from curb to lounge in under 10 minutes, might have even been 5 minutes. As a result of multiple things going right. I did online check-in, used q bag tag and self service bag drop.

At the security point QF agents were policing the priority security line and also making all the economy passangers weigh the carry on (but not priority pax). This meant hardly anyone was in the priority line. It was also the most efficient use of the new scanners (with the automatic trays) I've seen anywhere. Even a security guard was on the passanger side of the exit belt clearing empty trays, which is usually the bottle neck of the new system.

Credit where it's due. Because usually the security screen is crazy busy at 5pm.

 

[tdimdad]

To add to this all, I got DSC's in 1-3 days from my latest flights over the weekend. Something in their systems has been fixed by a more competent specialist than a school kid.

 

[Catweazle]

I think it depends on the time of day you call, and which department you end up in. Other times it seems to be just a sprinkling of good luck.

 

[rginoz]

I was on a Qantas Friday afternoon flight from OOL to SYD a couple of weeks ago. The flight was slightly late in boarding due to its late arrival at OOL. The door closed and we were nearly ready to depart when it was discovered two passengers had checked in with luggage but had not boarded. The Captain explained there would be a delay while their luggage was off-loaded.

When we were just about ready to depart, a young passenger decided he did not want to fly. Despite some kind encouragement from the CSM, the young passenger and his parents decided not to travel.on that flight The external passenger ramp was brought back, more luggage was off-loaded, and the flight eventually departed, about one hour late.

The whole air crew and ground staff were professional, efficient and compassionate, and a credit to Qantas.

 

[AustraliaPoochie]

When they are good, they are very good, but when things go bad, ala their call centre/s, its horrid.

 

[kyle]

When we were just about ready to depart, a young passenger decided he did not want to fly.

Were you scared that they might have known something bad was going to happen to the flight?

 

[The Flying Schwartz]

Were you scared that they might have known something bad was going to happen to the flight?

As long as there were no dogs barking mysteriously at the cabin door I suppose it'd be ok

 

[Catweazle]

As long as there were no dogs barking mysteriously at the cabin door I suppose it'd be ok

Is this in reference's to JQ's A320s? I swear every time there is a dog barking on push-back...

 

[cambriamarsh]

Is this in reference's to JQ's A320s? I swear every time there is a dog barking on push-back...

But wait more good news! Two calls to the call centre re a flight credit that wouldn't work, both To CPR, one 10pm NZ time the other 7am NZ time, both answered in under a minute both seemed capable and wanting to help. I'm LTS so not a WP or P1 etc.
Maybe they're improving, hope so.

 

[ozziflyer]

I must commend the team in the Mel First lounge a few weeks ago for accommodating strict dietary requirements (for medical reasons) and organising additional availability of compatible food in the forward Y class booking.

Not something I have seen done before in a Y class booking.

 

[AustraliaPoochie]

But wait more good news! Two calls to the call centre re a flight credit that wouldn't work, both To CPR, one 10pm NZ time the other 7am NZ time, both answered in under a minute both seemed capable and wanting to help. I'm LTS so not a WP or P1 etc.
Maybe they're improving, hope so.

Maybe its because you are NZ based.

 

[Scarlett]

Is this in reference's to JQ's A320s? I swear every time there is a dog barking on push-back...

Dog barking sound explained. @Catweazle @AustraliaPoochie @The Flying Schwartz

 

[cambriamarsh]

Maybe its because you are NZ based.

Who knows??

 

[AustraliaPoochie]

Regarding dogs barking, is it that people who want to fly cheap bring their pets around Aust that way, ie, fly with JQd.