I'm going to say something nice about QF

[TheInsider]

Regarding dogs barking, is it that people who want to fly cheap bring their pets around Aust that way, ie, fly with JQd.

They don't allow pets or animals to be checked-in, all freight these days.

 

[Catweazle]

They don't allow pets or animals to be checked-in, all freight these days.

Judging some pax I've seen recently...

 

[AustraliaPoochie]

They don't allow pets or animals to be checked-in, all freight these days.

Ta for that.
A few years back now, think it was PER - ADL, on a 737, I heard it for myself.
Just wait till we can bring pets in cabin, like in the US.
NOT meaning service dogs here though.

 

[TheInsider]

Ta for that.
A few years back now, think it was PER - ADL, on a 737, I heard it for myself.
Just wait till we can bring pets in cabin, like in the US.
NOT meaning service dogs here though.

It could've happened then, I think it has been about 8-10 years though where they haven't accept pets as check-in luggage.
Animals used to just be a part of your checked-in luggage allowance on Qantas.

 

[Captain Halliday]

I’ll also share a positive experience (and post here rather than start another thread).

TL;DR: QF IRROPS service recovery was good and we made it home 90 earlier than our originally scheduled flight!

Full version:
Flights ZQNxMEL-BNE with a 3.5 hr transit.

When we landed in MEL I had a voicemail message from someone at the Qantas Club advising that the MEL-BNE flight scheduled for 1830 was delayed to 2215 (pushing the transit to 7.5h), but that he’d rebooked us on a flight departing at 2030.

A quick check of expert flyer revealed Y9 on a flight at 1620… we had 70 mins.

I called QF premium and was told no seats!

Collected bags, cleared Immi & customs, zipped over to domestic. The service desk there found three seats and rebooked us. Sadly not seated together.

With ten mins to boarding I asked the QF J lounge service desk if at least one parent could sit with Miss H. She worked some magic and the three of us were all seated together.

Eventually making it home 90 mins earlier than if we’d been on the original flight!

Much appreciated QF!

 

[Catweazle]

CBR lounge beats Macca's WiFry...

 

[ronlon]

just flew Melbourne-Broome and Broome-Perth-Melbourne over the September school holidays.

Minimal delay with flights, No delay with luggage in MEL. Good service

 

[jpp42]

Is there any particular reason you chose to add to the one thread about nice things, with a post full of complaints? Surely there was somewhere else this could have been put.

Note - an A320 has wider seats than a 737 and I prefer it for that reason normally. I note that Qantaslink (Network Aviation) has 180 seats in a single economy class (30 rows) in their A320's with a 29" seat pitch. Are you mostly concerned about the seat pitch (legroom) ? The 29" pitch is the same as a standard Jetstar A320, and while it's not spacious I've never thought these Jetstar A320 flights were horrible. (Jetstar does apparently have some A321's with a 28" seat pitch, so it's actually possible to be worse!)

 

[ronlon]

Is there any particular reason you chose to add to the one thread about nice things, with a post full of complaints? Surely there was somewhere else this could have been put.

yes fair point. Post has been edited accordingly

 

[tdimdad]

It seems that some of the QF terminal agents are still enabled to both think and act at their discretion, contrary to some of the comments you hear. I had made a mistake with my son's trip. He's a bronze FF and "always before" we had checked his sporting equipment as oversized baggage as a second piece of luggage (travelling across QF, JQ, VA and now also Rex).

In Sydney T3 this evening, we went to print luggage tags from a kiosk. It printed out one and then wanted $100 for the second one - because he was entitled only to a single checked baggage for free. We dropped off the "main" luggage (whopping 6 kg) and then went to the oversize desk to the second bag. The agent there took it in and directed us back to the kiosks to pay the fee. I couldn't get the kiosk to co-operate, waved an agent over and she got me started. However, the process stalled and I needed her help again. She took us over to her station, tapped on the computer and realised the silliness of charging extra for a 2 kg bag on top of a 6 kg bag. More tapping away and my son got his second bag through for free.

Looking at the baggage rules, a single bag of 23 kg, yes. My mistake of overlooking it and was ready to pay for it. But it was nice to see that an agent on the floor can also use their own judgement and has the permission to change things, when it's sensible. Many thanks for that middle-aged lady with Italian background.

 

[tdimdad]

BTW, I just want to say thank you to @AussieJasmine for starting this thread. We do come across successful service experiences that differ from our expectations or the generic mood, and it's nice to make also those visible. Happy to keep this going when it's deserved.

 

[chingy17]

I also want to add in a nice experience I had recently. 2x J classic rewards seats from SYD to PER via MEL on the A330. I booked a while ago and didnt think much of it until this week (a few days from departure) I noticed that I only had a 30 minute layover in MEL.

Made a call to the call centre - answered within 15 minutes and the gentleman that helped with my issue managed to move me onto an earlier SYD to MEL flight - and somehow at a lesser overall point cost (??).

He also called me back at the 1 hour mark to notify me to expect the new fare to be ticketed shortly - which it was!

Overall, a very efficient and customer-centric experience.

 

[AIRwin]

I also want to add in a nice experience I had recently. 2x J classic rewards seats from SYD to PER via MEL on the A330. I booked a while ago and didnt think much of it until this week (a few days from departure) I noticed that I only had a 30 minute layover in MEL.

Made a call to the call centre - answered within 15 minutes and the gentleman that helped with my issue managed to move me onto an earlier SYD to MEL flight - and somehow at a lesser overall point cost (??).

He also called me back at the 1 hour mark to notify me to expect the new fare to be ticketed shortly - which it was!

Overall, a very efficient and customer-centric experience.

What status are you with QF?

 

[RooFlyer]

Who'd a thought I'd be here?

ADL-MEL, QF690, Friday late afternoon. Full J cabin of 12; WP. Just after take-off, FA approached me, addressed by name with a welcome and asked for my dining choice, to be sure I got it (choice of the croque monsieur (yuk) or a salad). Didn't ask anyone else. I don't think that's ever happened to me before.

As it happens, I didn't want anything, but it was much appreciated.

I don't often use it, but I wonder if the "DR" that I put in the booking, and was on my BP tipped me over the line?

 

[Captain Halliday]

I wonder if the "DR" that I put in the booking, and was on my BP tipped me over the line?

If there’d been a medical issue on board I’m sure you would have found out.