Saturated baggage - but Virgin won't own it

[Saab34]

The press would pick this story up, go via them you will likely get a resolution. See the below, the journalist calls out an email if anyone has any similar stories.

I had a blue with Jetstar a while back. They screwed me over and I was financially worse off. I advised one media outlet picked up my story and was going to run with it. I had the Jetstar communications team on the phone that afternoon, and compensation in my account that evening.

Virgin Australia passenger's travel nightmare renews push for major change

The airline passenger is not the first to begrudgingly navigate the 'laborious' process for compensation.

au.news.yahoo.com

 

[MEL_Traveller]

The press would pick this story up, go via them you will likely get a resolution. See the below, the journalist calls out an email if anyone has any similar stories.

I had a blue with Jetstar a while back. They screwed me over and I was financially worse off. I advised one media outlet picked up my story and was going to run with it. I had the Jetstar communications team on the phone that afternoon, and compensation in my account that evening.

Virgin Australia passenger's travel nightmare renews push for major change

The airline passenger is not the first to begrudgingly navigate the 'laborious' process for compensation.

au.news.yahoo.com

Brilliant! Good suggestion and there’s momentum for another story given the one you just posted!

 

[ozstamps]

After persisting, Mark was initially offered $75 compensation for his inconvenience. He believed it was a throwaway attempt from Virgin Australia to get him to drop his claim. However, since his suitcase cost him $219, he faced the possibility of paying the rest of the money for a replacement.

"The bare minimum is you expect to just get your bag back working. When it comes back unusable you just think to yourself, well, this is what I paid for... if you crash someone's car, you need to pay for it," he said. "My ideal outcome is that they replace the case... but it seems they've just graded it as a minor dent."

It is understood Mark has now been offered the full compensation of $219 after Yahoo News reached out to the airline.


Well done yahoo news -- appalling that Virgin needs to be media contacted to sort such issues.

A cart left out in heavy torrential rain is totally unacceptable at a major domestic station.